Strategic Planning & Acceleration Director, DoorDash
$173.5-276k
Salary applicable to California, Colorado, New York and Washington candidates only. This role also includes opportunities for equity grants
Local food delivery platform
Job no longer available
Local food delivery platform
1001+ employees
Job no longer available
$173.5-276k
Salary applicable to California, Colorado, New York and Washington candidates only. This role also includes opportunities for equity grants
1001+ employees
Company mission
To empower local economies by connecting food lovers with great local restaurants
Role
Who you are
- You are strategic, data-driven and can work with our executive team to delivery company-level results
- You thrive leading teams and are passionate about hiring and retaining great people and have experience overseeing large operations
- You're oriented to the goal you're trying to achieve and act with urgency to achieve it
- You don't mind digging into details, talking to customers and learning from experience
- You want to do right by our customers to provide a scalable, world-class customer experience
- You are a strong cross functional collaborator
- You have 10+ years experience in customer experience, support or similar
What the job involves
- This role is responsible for powering the strategic planning, accelerating operations of our ‘horizon 2’ or longer term innovation and driving organizational effectiveness
- Strategic Planning - Driving the business cadence and strategic planning to inform goaling, accountability and communication of strategy
- Innovation & Acceleration - How do we pilot and test assumptions to drive business lines for the next phase of growth at DoorDash? This lean team will be focused on incubating the big bets to transform the business
- Org Effectiveness - How do we increase engagement and team effectiveness both for our frontline and management teams? Ultimately it is our people that will the the biggest accelerator of business results
- Lead a high performing team of Senior Managers to deliver strong results for our customers and employees
- Own the P&L - working with executive leadership to balance cost efficiencies with customer outcomes
- Be a leader of the broader Customer Experience & Integrity leadership team working across Customer Experience, Fraud and Safety Strategy and other core operating teams reporting into our Chief Operating Officer to build a best-in-class operation
Otta's take
Theo Margolius
COO of Otta
DoorDash was an early entrant into the last-mile restaurant delivery business, which is now crowded with the likes of Uber Eats, Postmates and GrubHub. They offer restaurants an end-to-end delivery platform, generating new business and access to a network of delivery drivers.
To differentiate itself in the market, DoorDash focused on areas with fewer competitors and found success in this untapped market. Other factors, such as the company's targeting of restaurants which many not typically offer a delivery service, also contribute to its profitability. The company made its stock market debut in 2020 with one of the biggest IPOs of the year.
However, in light of increasing discontent around DoorDash's commission structure from restaurants, competition remains fierce. The business recently responded by publishing a transparent fee structure, but the number of options open to restaurants means DoorDash must fight to keep its customers loyal. Despite this, by focusing on consumer retention, logistics and technology, the company is likely able to maintain its existing growth and revenue.
Insights
Company
Funding (last 2 of 11 rounds)
Jun 2020
$400m
SERIES H
Nov 2019
$100m
SERIES G
Total funding: $2.5bn
Company benefits
- Company stock options
- Work from home stipend
- Unlimited paid time off policy
- Work from home opportunities
- Health insurance
Company values
- We are doers
- We are learners
- We are leaders
- We are one team
Company HQ
Mid-Market, San Francisco, CA
Founders
Tony Xu
(CEO)Tony studied at UCB and worked as a Matrix Partners Associate while studying for an MBA at Stanford. He combined this experience to co-found DoorDash in January 2013, and has served as CEO since June 2013.
Stanley Tang
(CPO)Previously studied Computer Science at Stanford, before working at Facebook as a Software Engineer.
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