Customer Success Manager, BloomReach
French / German Speaker
Helps companies improve customer experience
Job no longer available
Helps companies improve customer experience
501-1000 employees
Job no longer available
501-1000 employees
Company mission
Bloomreach's mission is to power magical and measurable digital experiences for people and enterprises around the world.
Role
Who you are
- A strong customer orientation, exceptional collaboration skills, intellectual curiosity, and critical thinking background are key elements for success in this role
- 3+ years of professional experience, including technical and/or business consulting
- 3+ years of relevant experience in digital experience technologies
- Analytical and comfortable identifying stories within raw data
- Have the drive and flexibility to roll up your sleeves and work hard in a fast-moving startup environment
- Strong presentation and communication skills, with creative and out-of-the-box thinking
- Hands-on SaaS experience is a plus
- Management experience is a plus
- Experience with SEO, Site Search, and Merchandising tools are a plus
- E-commerce experience is a plus
- B2B Experience is a plus
- BA/BS degree
- Language skills, French / German
What the job involves
- Bloomreach is seeking a Digital Experience Manager to join our Digital Experience & Expert Services team, to engage with our customers to take them on a digital experience transformation journey
- This role is on the cutting edge of the digital experience industry and will be developing the best practices and innovative ideas in the market
- Partnering with our customers’ leadership and delivery teams, Digital Experience Managers (DXMs) drive a program of change to build the digital experience and advise their customers on how to get the most out of the Bloomreach platform to drive business value
- Additionally, you will work cross-functionally with our Bloomreach teams - Account Management, Product, Technical Services, Business Services, Support - to ensure that our customers are getting the newest ideas and the best value while feeding customer ideas and questions back to the appropriate Bloomreach teams
- Influence the mindset of customers and account teams by challenging the status quo and bringing innovative ideas that showcase Bloomreach’s unique value proposition to our customers’ digital experiences
- Demonstrate how a digital experience vision can become a reality by being an expert in digital experiences and the Bloomreach platform
- Provide experience and leadership capabilities to ensure a successful digital experience roadmap where maximum business value is created
- Establish yourself in the marketplace and internally as a thought leader and trusted advisor to customer teams and account teams
- Own the customer satisfaction and value demonstration in strategic accounts
Otta's take
Xav Kearney
CTO of Otta
Bloomreach believes that velocity comes from the ability to adapt quickly to the next touch points, channels, and expectations. They designed their AI-driven search and merchandising tools (brSM), next-gen content management system (brXM), and digital experience platform (brX) to be the most flexible on the market.
Bloomreach's aim is to solve everyday frustrations for marketers, developers, and eCommerce professionals, as well as the deeper technology issues sitting at a company's digital core, so that businesses can deliver a fantastic digital experience to every visitor.
Recognised by leading analyst firms, Bloomreach is a Leader in the Gartner Magic Quadrant for Web Content Management (WCM), a Strong Performer in the Forrester Wave for WCM, and a Visionary in the Gartner Magic Quadrant for Digital Experience Platforms (DXP).
Bloomreach has hundreds of large and medium enterprise customers, including Neiman Marcus, Staples, REI, Mailchimp, FC Bayern München, and the UK’s NHS Digital. In early 2023, it further exemplified its savvy approach to marketing by integrating ChatGPT capabilities into its Bloomreach Engagement platform. This expansion of ML/AI solutions will help Bloomreach's clients in their campaign scaling and customer reach.
Insights
Few candidates hear
back within 2 weeks
28% female employees
10% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Feb 2022
$175m
GROWTH EQUITY VC
Jan 2021
$150m
GROWTH EQUITY VC
Total funding: $422m
Company benefits
- Unlimited paid time off policy
- Work from home opportunities
- Commuter benefits
- Personal pension contribution by Bloomreach
- MyEva - online financial expert tool at your disposal
- Access to Private Hospitals with reduced wait times
- Income protection in case of long-term illness or injury
Company values
- Truth - We believe in the truth — always. We will not make decisions emotionally. We’ll make them in a data-driven way. We value opinions, but really value facts
- Own - We are all owners in this company — and we will behave like we are. We will spend like it’s our own money. We will sell like its our most important account
- We - We put company success first. If we have to choose, we choose team players over individual stars. We rise or fall as one company
- Think - We expect everyone to think about the multi-dimensional implications of every line of code they write, every email they send, every dollar they spend and every commitment they make
- No Drama - We don’t like “drama kings” or “drama queens", We are here to build a great business and we think drama, intrigue and politics are a source of tremendous un-productivity
Company HQ
Mountain View, CA
Founders
Raj De Datta
(CEO)Started his career working as an Analyst at investment bank Lazard. Previously worked as a Director of Product Marketing at Cisco
Share this job
View 17 more jobs at BloomReach