Customer Success Manager, Benefex

• You will have previous experience in Account Management and nurturing customer relationships
• You are a strong communicator
• You are a real complete finisher who is an analytical and proactive thinker. Ready and willing to give 100% to take ownership and accountability for your work
• You are an innovator who constantly seeks to improve processes and connections
• You will be confident to interact and work with every department, talking to stakeholders internally and externally on all levels to achieve the best!
• You have outstanding self-initiative
• You have eyes like a hawk... with super strong attention to detail!

• You will have responsibility of managing the day-to-day service relationship for the customer HR function and payroll teams
• You will be the dedicated contact for all customer representatives within a portfolio of customers
• You will schedule and conduct monthly SLA customer reviews
• Hold regular calls with customers to discuss service needs
• You will be knowledgeable on the scheme designs for your portfolio and provide advice to the Employee Support Centre, Data Services team when needed
• Manage all ‘in-life’ escalations from customers
• Support with scheme training prior to enrolment periods
• Be involved in the handover of customer designs from Customer Success to Technical Consulting, and Technical Consulting to Data Services
• You will own service relating to your customers, including helpdesk support and data
• Own and manage defect requests
• Be confident and able to feed back all metrics, concerns, findings and issues to the Director of Customer Service

• 1. Introduce yourself! Send us your CV and tell us a bit about yourself
• 2. We’ll speak to you on the phone and talk you through the application process
• 3. We'll set up a Zoom call for a relaxed face-to-face interview; don’t worry, we’re friendly!
• 4. Hello, Benefex! If you're the perfect person for the job, we'll make you an offer!

• Benefits including 25 days holiday
• Healthcare, income protection, life assurance and access to our own award-winning online benefits scheme
• Training support and progression
• Happy Birthday! Enjoy your big day with an extra day off! So, relax, lie-in, and spoil yourself - you deserve it.

Total funding: $5.6m

Benefex believes that employees deserve a great experience at work. The start-up is the provider of OneHub - a platform that uses proprietary technology to bring together employee benefits software, reward & recognition tech, wellbeing programs, and workplace communications all in one place.