Senior Manager of SpringWorks Program Management, Spring Health

$110-142.5k

+Stock options

Senior level
Remote in US
New York
Spring Health

Personalized mental healthcare

Job no longer available

Spring Health

Personalized mental healthcare

1001+ employees

B2BEnterpriseMental healthMachine LearningSaaS

Job no longer available

$110-142.5k

+Stock options

Senior level
Remote in US
New York

1001+ employees

B2BEnterpriseMental healthMachine LearningSaaS

Company mission

To eliminate every barrier to mental health.

Role

Who you are

  • We are looking for an experienced, highly effective Senior Manager, Program Management to lead the core operating cadences, performance management, and cross-team collaboration processes
  • The ideal candidate has a proven track record working in a cross-functional implementation and/or program management role in a high-growth, fast-paced work environment
  • Bachelor’s degree or equivalent experience required
  • 5+ years of experience working in operations and/or program management
  • 1+ years of experience leading a team of direct reports
  • Significant experience of working cross-functionally in a matrix environment, with specific experience of collaborating with Product, Engineering and Operations teams to drive forward the build and delivery of new service areas
  • Proven track record in translating business needs into scalable and impactful programs and solutions
  • Strategic thinker with ability to plan and execute with attention to detail
  • Self starter who thrives when given autonomy; solution-focused mindset in constantly changing and ambiguous hyper-growth environments
  • Experience with organizing and synthesizing data to tell a compelling story
  • Expert relationship builder with the ability to build a rapport and trust with project stakeholders and senior leadership to achieve results and get projects across the finish line in a remote environment
  • Highly organized and can successfully manage multiple projects and multiple work streams across different functions, in a fast paced environment
  • Obsession with achieving your goals and relentless in pursuing them
  • Experience in healthcare is a plus

What the job involves

  • Reporting to the SpringWorks Senior Director, this role will act as the key leader for SpringWorks implementations and cross-functional program management, helping to build and cultivate a high-performing team of program managers
  • The Senior Manager will be responsible for creating a seamless implementation process across a suite of workplace solutions, and the ongoing program management of complex initiatives across cross-functional stakeholders
  • Program Management:
  • Drive and own ongoing programme management of complex initiatives, including project planning, resource allocation, timeline management and cross-functional stakeholder engagement to ensure on-time and on-budget delivery of launches and ongoing cross-functional initiatives with outcomes that delight the customer
  • Strong focus on working with cross-functional teams, particularly Product, Engineering and Operations teams, to serve as the operational SME and drive forward the build and delivery of new service areas
  • Drive on-time and on-budget delivery of program priorities
  • Own the strategic planning and overall success of key programs, alongside stellar day to day execution and delivery with cross-functional partners
  • Build and maintain high quality project plans, ensuring adherence to deadlines and deliverables
  • Own project progress and deploy strong risk management strategies, including early identification and implementation of effective mitigation strategies
  • Performance Monitoring and Reporting
  • Support the set up of scalable processes for program tracking and KPI monitoring
  • Drive the tracking and reporting of KPIs across SpringWorks to measure the effectiveness and efficiency of the program and associated priorities
  • Build actionable insights to shape program strategy and delivery
  • Support in the embedding of a data-driven culture across SpringWorks
  • Cross-Functional Collaboration:
  • Build strong relationships across other departments, including other SpringWorks teams; Product and Engineering; Sales and Customer Success; Marketing and Legal, amongst others, to ensure seamless program execution and smooth integration of process
  • Collaborate with internal stakeholders to identify opportunities for process improvement and optimization
  • This role reports to the Director, SpringWorks Program Operations
  • Willing to travel as needed (20-30%)
  • What success looks like in this role:
  • Delivery of cost savings through the execution of cross-functional efficiency programs
  • On time, on budget delivery of program initiatives
  • Efficiencies in internal workflows and processes, driving SLA improvements and response times for key customer needs

Our take

Large companies often provide employees with mental health services, but small businesses find it challenging to offer similar support. Additionally, existing support systems are usually generalized, failing to deliver the personalized mental healthcare that individuals need. To address this gap, Spring Health has developed AI-driven tools for employers to create tailored mental wellness plans for their employees, including treatment options, daily routines, and medication plans based on individual data.

Spring Health has recently expanded its services to the family and pediatric space through the acquisition of Weldon, offering mental wellness guidance to parents. This expansion includes chats with therapists, social workers, and parenting coaches, as well as group support with other parents and access to educational content. By focusing on personalized care, Spring Health aims to enhance mental wellness support for families alongside its existing employee services.

The behavioral health market is projected to grow to $242B by 2027. While many solutions prioritise fast access to therapy or meditation, Spring Health differentiates itself by emphasizing the right type of care for each individual. With substantial funding raised, Spring Health is well-positioned to continue its innovative approach to mental health services.

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Freddie

Company Specialist

Insights

Led by a woman
Top investors

Some candidates hear
back within 2 weeks

77% employee growth in 12 months

Company

Funding (last 2 of 8 rounds)

Jul 2024

$100m

SERIES E

Apr 2023

$71m

LATE VC

Total funding: $465.1m

Company benefits

  • Health, Dental, Vision benefits start on your first day at Spring Health. You and your dependents also receive an individual One Medical account which is valued at $199/year per user. HSA and FSA plans available
  • A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents
  • 10 allocated sick days per year
  • Flexible paid time off in addition to 12 paid holidays throughout the year
  • Access to Gympass, an on-demand virtual benefit that provides wellbeing coaching, and budget management
  • Spring Renewal: When you hit your four-year Springaversary, you’ll be awarded a four week, fully paid, sabbatical leave to renew and recharge
  • 4-4.5 months of fully paid parental leave
  • Spring Health provides team members and their families with sponsored access to Bright Horizons® child care, back-up care, and elder care
  • Access to fertility care support through Carrot, in addition to $4,000 reimbursement for related fertility expenses
  • Our People team benchmarks all salaries using the Radford Global Compensation Database for technology and life sciences industries. Radford benchmarks salaries with 3,589 global firms, 6.5 million employees, and 98 countries across the globe. We do this to ensure all of our team members are paid equally and competitively
  • On top of competitive and benchmarked salary, Spring Health offers incentive pay (based on role), and equity that begins vesting as we celebrate your first year with the company!
  • Employer sponsored 401(k) match of up to 2% after 90 days of employment
  • Flexible work arrangements: 66% of Spring Health team members work fully remote while 33% work in a hybrid model from our New York City offices
  • Focus Fridays: no meetings, no distractions, just time for you to get work done
  • Focus Weeks: In Spring 2023, we held our first ever Focus Week, we canceled all non-essential meetings, minimized distractions, and you, our team members, to dive into the key work that gets chopped up or deprioritized during the regular day-to-day. We saw a 36% jump in the average energized score after those five days of flow state work and are finalizing a plan for quarterly Focus Weeks for team members
  • Up to $1,000 Professional Development Reimbursement per calendar year
  • $200 per year donation matching to support your favorite causes

Company values

  • Members come first
  • Move fast to change lives
  • Take ownership
  • Embrace diverse teams & perspectives
  • Science will win
  • Candor with care

Company HQ

Flatiron District, New York, NY

Leadership

Adam Chekroud

(Co-Founder)

Previously President of The Oxford Guild Business Society for 2 years and Researcher at FMRIB Centre - University of Oxford for 1 year.

April Koh

(Co-Founder & CEO)

Previously Chief Product Officer & Co-Founder at Spylight for 1 year. Also worked in the Product Management Department at Shazam for 5 months.

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