Onboarding and Implementation Team Leader, Amenitiz
+ Stock options
Office located in Ronda de Sant Pere, Barcelona
All-in-one hotel management platform
Be an early applicant
All-in-one hotel management platform
201-500 employees
Be an early applicant
+ Stock options
Office located in Ronda de Sant Pere, Barcelona
201-500 employees
Company mission
To empower independent hoteliers by bringing knowledge and innovation to every hotelier in the world.
Role
Who you are
- +5 years of experience in either sales operations or revenue operations
- Strong analytical and problem-solving skills, with the ability to interpret data and provide strategic insights
- Comfortable in writing queries and pulling data, creating your analysis, data visualization., Solid data analysis and SQL skills
- Strategic vision, shaping the sales operations for rapid growth and efficiency
- B2B Saas experience with sales teams of over 100 members
- Experience handling multiple topics at the same time and knowing how to prioritise them
- Leadership and Team Management experience: Strong leadership skills to effectively manage and inspire the onboarding and implementation team
- Experience in Process Optimization: Ability to analyse, refine, and optimise onboarding workflows and processes to increase efficiency and accuracy
- Data-Driven Mindset: Expertise in using data and KPIs to drive decisions and improvements, including familiarity with tools such as Google Sheets, databases, and CRM systems
- Entrepreneurial mindset with a focus on driving results in a fast-paced, growth-oriented environment - comfortable with ambiguity and a fast changing environment
What the job involves
- As our Onboarding and Implementation Team leader, your mission is to transform our onboarding and implementation operations team into a state-of-the-art mechanism, ensuring every customer undergoes a standardised, efficient onboarding and implementation process that maximises efficiency and results
- Reducing implementation time by 20%, minimising bottlenecks, and ensuring smooth customer implementation
- This will be measured by onboarding completion speed and rates, deployment of upsells and customer feedback
- Increase the productivity of the onboarding team by optimising processes, implementing task automation and optimising workflows
- This will be measured by tracking individual and team productivity metrics, as well as overall customer satisfaction
- Provide actionable insights to senior leadership using onboarding and customer data, by building the right reporting that drives achievements of the business plan
- Measured by the relevance and effectiveness of recommendations that lead to operational improvements and customer retention
- Track key metrics related to onboarding efficiency, customer satisfaction, and team productivity
- Evaluate, benchmark, and manage tools while developing and delivering (dashboards, reports)
- Manage and support the onboarding team to ensure smooth and successful customer implementations
- Proactively challenge, improve, and optimize existing internal processes to increase efficiency and productivity, while owning the operational mission
Our take
Amenitiz provides hoteliers, B&B owners, and rental property managers with a single platform for back of house operations. The company was co-founded in part by a pair of serial entrepreneurs and former hotel managers who were well aware of the industry pain points.
Streamlining all back of house operations into one platform is a shrewd move, as hotel managers often have to micro-manage multiple booking channels. Amenitiz’s offering also integrates with a hotel or B&B’s Property Management System (PMS), which is certainly a well-considered feature.
There’s little doubt that Amenitiz’s package solves plenty of problems and, with strong funding at its back, growth should be on the horizon. The company is using its 2022 funding to expand into more European markets, launch more products, and grow its team.
Steph
Company Specialist
Insights
Most candidates hear
back within 2 weeks
39% employee growth in 12 months
Company
Funding (last 2 of 4 rounds)
Mar 2022
$30.2m
SERIES A
Nov 2021
$7.3m
SEED
Total funding: $38.4m
Company benefits
- Take ownership and have an impact! We provide equity to every member of the Ameniteam 🎢
- We're one of the fastest-growing SaaS start-ups in Barcelona, building the foundations of tomorrow; It's the perfect moment to join us if you're looking for growth and opportunities! 🚀
- We have beautiful offices right in the heart of Barcelona, and Killian, our office manager, has many tricks up his sleeves to bring smiles to the team (especially if you like crêpes !). 🥞
- From helping our clients succeed, your co-worker bring their best, or championing causes that are important to you, we're always looking to leave the world a little better than when we found it! 🐠🌳
- We provide every employee with a private health insurance with an amazing 24/7 coverage that includes dentist, preventive care, urgencies and more! 🦷🏥
Company values
- We win as a team: We are team players and shun the lone wolf.
- Passionate service: We serve our customers the way they serve their guests, exceptionally.
- Grow & Explore: We are humble and eager to learn.
- No passengers: We take ownership and create impact.
- Be good: We always leave the world a little better than we found it.
Company HQ
Dreta de l'Eixample, Barcelona, Spain
Articles
Leadership
Alexandre Guinefolleau
(Co-founder & CEO)Co-founded online wedding manager WedZem. Served as Manager of the Hotel Vanessa in Switzerland.
Emmanuelle Guinefolleau
(Co-founder & CRO)Secretary General of French Tech Barcelona. Co-founded and managed Marketing & Sales at WedZem, which they also co-founded. Also co-founded MyLoisirs, a booking platform for leisure and wellness activities.
Frédéric Cadet
(Co-founder)Former Investment Manager at private equity fund Elige Capital.
Salary benchmarks
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