Senior Client Services Manager, Kyra
$75-90k
More information about location
A Gen Z media company
Job no longer available
A Gen Z media company
101-200 employees
Job no longer available
$75-90k
More information about location
101-200 employees
Company mission
To empower and inspire the next generation of creators.
Role
Who you are
- Minimum 4 to 5 years of digital advertising support experience
- College degree preferred
- Positive attitude with exceptional client-facing skills
- Excellent organizational, written, and verbal communication skills
- Team player that can easily adapt to working across different time zones
- Anticipating client needs; being proactive rather than reactive
- Solutions-oriented self-starter with a strong understanding of digital advertising processes on both the buying and selling side
- Strong practical knowledge of advertising measurement tools, success metrics, and analytics utilization
- Proven experience working with cross-functional teams
- Extensive knowledge of social media platforms and campaign management
What the job involves
- Lead onboarding for new clients alongside Sales and Production teams including kicking off campaigns internally and externally
- Be an extension of sales once campaign moves into post-sale, building strong relationships with clients across all brands
- Build client-facing status docs to keep track of all campaign details including: weekly agendas, meeting notes, timelines, social media calendars and production updates
- Bring contracts/SOW signatures over the line before production begins, liaising directly with Legal department
- Participate in brainstorms with sales team to create unique custom campaigns, providing planning support for idea execution Lead the post-sale execution of brand partner programs including content creation, video and social content/distribution
- Partner with sellers to manage custom programs and make recommendations for optimizations
- Serve as the CSM lead when assigned by the Director
- Work closely with Paid Media team to ensure all client KPI’s are met
- Work with internal Production, Talent, and other teams to ensure campaign delivery and client satisfaction
- Liaise with clients and agencies on creative assets, approvals, reporting needs, and other requirements to achieve timely deliverables
- Track and report on the results of partner campaigns and programs
- Manage the distribution of client invoices and reports; assist finance team during billing and collection process
- Help sellers to manage pipeline and develop strategies for new category development through pre-sales prospecting
- Execute performance reports for all campaigns and make optimization recommendations
- Surface any client issues and make recommendations for solutions
- Identify opportunities for partner growth and optimization with advertising networks, products, and partnerships
- Interface directly with clients’ marketers, brand managers, and social media teams to assist in all aspects of client programs
- Leverage data insights from campaigns in order to tell a captivating success story resulting in upsells/renewals
Otta's take
Theo Margolius
COO of Otta
The digital media landscape has changed dramatically over the last 20 years, with traditional marketing platforms being rapidly replaced with modern social media platforms such as TikTok and Instagram. These changes have influenced the kind of content which is engaging to the “Generation Z” market, something that often leaves traditional digital marketers out of touch.
Kyra creates digital media content with the target audience of Generation Z consumers, aiming to increase engagement for brands across popular social media platforms. The company achieves this by investing in the recruitment of influential talent, the development of new media formats such as podcasts and 'shorts', and focusing on creating content that resonates with youth culture.
Whilst there is nothing new about digital media companies helping brands improve their presence on popular social media platforms such as TikTok, Kyra taps specifically into the Gen Z market. Ultimately, the company recognizes that this audience forms an enormous percentage of social media users and has very different media tastes to the wider market.
Insights
-4% employee growth in 12 months
Company
Funding (2 rounds)
Oct 2022
$15m
SERIES A
Jan 2019
$7.3m
SERIES A
Total funding: $22.3m
Company benefits
- Remote working: we operate a remote working model - with the option to work from our co working spaces 🏠
- Flexible working: we trust our team to own their time to balance work and life! ⏰
- 25 days vacation plus 8 public holidays 🏖️
- Paid Wellness Leave: if you’re unwell we offer up to 4 weeks sick leave at full pay 😌
- Remote/Online onboarding: you will have regular catch ups with your manager and team during your onboarding (and after) to make sure that you're fully supported in your role 💻 👋
- Your Development: we will support your professional growth via an annual personal training and development budget 🌱
- Employee Assistance Program to support your personal needs in and out of work 💚
- Contributory pension scheme 📈
- A chance to be part of a fun, creative, supportive and diverse team 💫
Company HQ
London, UK
Founders
Devran Karaca
(CEO)Studied Accounting and Finance at the University of Bristol. Co-founded Dojo Media.
Nicholas Dart
(COO)Graduated from the University of Bristol with a degree in Aerospace Engineering. Co-founded Dojo Media.
James Cadwallader
(Chief Creative Officer)Co-founded Kyra in 2017.
Salary benchmarks
We don't have enough data yet to provide salary benchmarks for this role.
Submit your salary to help other candidates with crowdsourced salary estimates.
Share this job