Community & Support Specialist, Polarsteps
Relive
App for planning, tracking and documenting your travel
Open for applications
App for planning, tracking and documenting your travel
21-100 employees
Open for applications
21-100 employees
Company mission
On a mission to spend their days building something that helps people as they explore this world — showing them the way and capturing the stories they create as they go.
Role
Who you are
- 1+ years of experience in a similar role in tech scale-up
- Excellent writing skills in Dutch & English
- The ability to understand our user's needs and their wants
- Having great communication and interpersonal skills
- Being proactive, solution-oriented, and a fast learner
Desirable
- If you have also mastered additional languages such as French, or German (since our community of users is from all over the world!)
- An understanding of how our product works (ideally by already using our app)
- Experience with Zendesk
What the job involves
- Together with the rest of the Community & Support team, you will manage user questions and feedback on a daily basis, helping with queries about our Travel Books & Gift Cards (mainly via email)
- You will also build a trusting relationship with our communities across all social platforms and app stores by offering a helping hand when needed
- You will be responsible for all incoming questions related to our Travel Books & Gift Cards (part of our Relive Product pillar) and you will pinpoint, investigate, and escalate (when necessary) the issues our users report to us the Product & Tech teams
- Internally, you will be our users' voice — communicating their feedback to our development team
Our take
Polarsteps was founded by avid travellers who set out to automate well documented travel experiences for its first users. Now, it aims to be the go-to for travel planning, tracking and blogging. It allows its users to enjoy the travel experience while taking care of the documentation.
Travel innovation is not new, however, Polarsteps sets itself apart by optimising their product to work independent of mobile reception when needed, catering for long and remote travel experiences.
It is this promised convenience that secured their impressive customer growth. They have used this to build larger teams and a more robust product offering to set them up as a leading travel app.
Kirsty
Company Specialist
Insights
Many candidates hear
back within 2 weeks
Company
Funding (last 2 of 3 rounds)
Jan 2019
$3.4m
SERIES A
Aug 2017
$1m
SEED
Total funding: $5m
Company benefits
- A yearly free flight to a random location! Give our Teleporter a spin here
- A shiny new MacBook to work your magic on
- Hybrid working. Split your time between the office and your home as you see fit
- An extensive home office set-up — everything from noise-canceling headphones to a standing desk
- 28 days of vacation (for adventures or sitting on the couch, it's up to you)
- The option to switch up your zoom background by working from another country for up to 5 weeks a year
- A personal development budget for that curious mind of yours!
- A pension plan to help you save for those around-the-world retirement trips
- Delicious daily team lunches
- Awesome monthly parties, as well as team trips away
- A lively office in downtown Amsterdam, with travel costs reimbursed
- Free Polarsteps Travel Books to contain all your far-flung adventures
Company values
- We are dedicated to our craft
- We are explorers at heart
- We are human
- Enjoy the ride
- Be good, Do good
Company HQ
De Weteringschans, Amsterdam, Netherlands
Articles
Leadership
Koen Droste
(Co-founder)Previously co-founded Companyspot.nl in 2009 and Upcoming in 2013. They have previous experience in publishing, sales and product management.
Niek Bokkers
(Creative Director)Previously worked as a concept developer and owned and managed a creative lab for 15 years.
Job Harmsen
(Head of Design)Ran a website design outfit and moved on to join Concept M as a Designer.
Maximiliano Neustadt
(CEO ad interim / CTO)They have had extensive experience as a Software Developer and in leading software teams.
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