Customer Solution Engineer, Scality
Software-defined storage and data management
Open for applications
Software-defined storage and data management
201-500 employees
Open for applications
201-500 employees
Company mission
Powering data to advance human progress.
Role
Who you are
- BS or MS degree in Computer Engineering, Computer Science, or equivalent
- Proven track record of customer facing professional services delivery or consulting
- Fluent in English and French (written and spoken)
- Additional European language is a plus
- As part of a fast growing and international team, the candidate should be prepared for challenges, autonomy, fun, sport and travel!
- Strong understanding of Linux Operating System architecture (minimum of 5 years of experience operating Linux platforms)
- In depth hands on UNIX/Linux system administration skills and experience in managing large scale distributed environments (minimum of 5 years)
- Significant understanding of hardware, specially x86 platforms, including RAID architecture and file systems
- Experience on storage environment (NAS, SAN, RAID, distributed file system, object storage, Restful API, Amazon S3)
- Solid networking knowledge: low level networking concepts, bridging, bonding, vlan, TCP/IP
- Knowledge of High Availability environment (distributed system, load balancing, cloud platforms) and container technologies (docker, kubernetes)
- Knowledge with Web Servers, Backups, Email, Package Management, Monitoring in a large scale production environment
- Scripting skills (Python, Perl, Shell), Automation (Saltstack, Ansible)
- Development skills in C/Java is definitely a plus
- Knowledge of ITIL Problem and Change management processes
- Knowledge of Atlassian stack (Jira, Confluence)
- Ability to use and create high-quality technical and business documentation, including systematically updating process documentation, customer architecture and configuration documentation upon change activity
- Ability to present complex solutions in a business-oriented approach
- Ability to clearly set expectations, present and track action plans, identify what is Scality responsibility and what is expected from customer
- Empathy: Ability to listen and understand and report customer needs before diving into potential solution execution. Ensuring action plans and expected outcomes are understood and accepted by customers
- Positive relationship skills, both towards internal customers (sales) and external customers (service providers)
- Manage multiple tasks and projects simultaneously
- Ability to plan service activity including preparation, service execution, written project handover and process documents based on potential learnings from the intervention
- Rigorous: always finish activities to the required quality level
- Capability to ask for help when things are not working as expected whilst maintaining accountability and ownership of the service project
- Analytical, evaluative, and problem-solving skills: capability to define a problem as a gap between desired situation and actual situation with business impact. Validates the problem with the customer, able to gather information in order to select the most effective solution to resolve
- Team player: shares knowledge with team members by updating customer specific documentation, writing knowledge base articles, working with documentation team to improve customer facing documentation, and providing coaching and assistance. Understands and clarifies needs of colleagues: other CSEs, support engineers, project managers, sales team, engineering
- Must be adaptable, flexible, and able to work with minimum supervision
- Understanding of project management concepts
- Drives the post-sales customer interactions and project delivery
- Acts as the primary point of contact for the customer delivery within Scality
- Is accountable for the quality and the schedule of the delivery projects, in accordance with internal processes
- Ensures proper communication to all project stakeholders (customer, partners, Scality)
- Be part of a growing company empowered to deliver world class customer service and expertise
What the job involves
- The Customer Solutions Engineer (CSE) is responsible for the Design, Build and Delivery of our product or third-party components for our customers
- As such, the CSE assists our sales team throughout the customer selection process: participate in the design of solutions, run technology showcases or proof of concepts at customer sites and, where appropriate, provide consulting
- Main Focus: As part of the Services team, the CSE provides integration, consulting, training, post-sales professional services and support during the delivery process, to our growing list of customers
- As secondary objectives, the CSE interacts with the product organization to discuss new features required by customers
- He/she coordinates customer and internal interactions for specific accounts where extended services are provided in addition to standard support. CSE is responsible for intake (sales) and handover (support) of delivery projects
- The CSE is in charge of services delivered to EMEA customers
Otta's take
Xav Kearney
CTO of Otta
Managing data at scale is incredibly complex, but software company Scality solves this problem with its purpose-built storage and data management system. Scality offers companies an all-in-one data management experience, which has proven highly popular with enterprises. The company now boasts the likes of Comcast, Bloomberg and Orange among its customers, which is testament to the value of its product. Increased demand for hybrid and multi-cloud data management has allowed the company to grow at considerable pace.
Following on from a 2021 funding round aimed at R&D and smoothing the company's path to profitability, Scality has increased revenue by 50% and partnered with global software companies such as Computer C-Data and the Malaysian RIXS to bring new products to global markets. This expansion was driven by growing fears surrounding data sovereignty regulations. As governments respond to privacy concerns surrounding cloud adoption, companies are moving away from large cloud servers to a hybrid approach where some data is held locally or regionally. This is good news for Scality and its products as this trend is likely to continue for some time.
Insights
3% employee growth in 12 months
Company
Funding (last 2 of 8 rounds)
Jan 2021
$20m
SERIES E
Apr 2018
$52.7m
LATE VC
Total funding: $174.7m
Company benefits
- Work overseas and international relocation
- Sports Allowance Program
- FSA
- Learning and development
- Educational conferences
- Charitable donation matching program
Company values
- Work hard: It takes the dedication of our employees to continuously innovate and bring a quality product to market
- Play hard & eat well: We foster camaraderie and support team-building activities that strengthen relationships in and out of the office
- Amaze the customer: From the beginning, Scality has listened intently to its customers’ needs and consistently works to deliver products that are both innovative and top quality
Company HQ
Yerba Buena, San Francisco, CA
Founders
Jérome Lecat
(CEO)Previously served as CEO of companies such as UUNET and Bizanga. Is a Board Member of France Digitale.
Bradley King
(Field CTO)Previously worked as a Senior Manager at Openwave, and as a Customer Solutions Architect at Bizanga.
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