CRM Executive, Secret Escapes
1-5 days a week in office
Luxury travel platform
Job no longer available
Luxury travel platform
501-1000 employees
Job no longer available
1-5 days a week in office
501-1000 employees
Company mission
Secret Escapes' mission is to enable every member to experience inspiring escapes.
Role
Who you are
- A good communicator, able to share your ideas and findings clearly
- Self-starter with an entrepreneurial mindset, able to both create and convert opportunities
- Results-driven and open-minded
- Someone who loves being part of a great team, and shaping a positive team culture
- Supporting our ‘test and learn’ approach to optimise communication effectiveness
- Liaise with cross functional teams on promotional plans in order to convert, reactivate and retain members
What the job involves
- Managing email production, from the initial briefs to content, targeting, data selection, campaign deployment and reporting (we pride ourselves on being email experts)
- Analysing high-quality marketing campaigns (emails and push notifications)
- Ensuring we maximises the lifetime value of our customers, by delivering the smartest, best in class CRM experience
- Using Microsoft Excel with confident data skill
- Tracking competitors activities
- Core hours of 10am - 4pm
Salary benchmarks
Otta's take
Sam Franklin
CEO of Otta
Secret Escapes operates a “members-only” site with hand-picked hotel and holiday time-limited offers. Each week it runs short ‘flash sales’ with as many as 140 sales going on at any one time, providing access to boutique experiences even to those who couldn't normally afford them.
The difference with online travel agents like Booking.com, is that Secret Escapes inspires travel by communicating great travel deals, rather than existing as a place where people visit to book trips they already have in mind. In fact, the majority of people who book through Secret Escapes say that they weren’t even planning trips to those destinations before doing so.
Like many of its travel market companions, Secret Escapes was affected by the pandemic, but survived due to an injection of investment from previously secured backers. The company smartly used the onset of mass customer service requests to better its customer service channels, and it now seems set to pursue the success it was on-course to achieve before this major upset.
Insights
Many candidates hear
back within 2 weeks
64% female employees
3% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
May 2020
$70.9m
SERIES E
Jul 2018
$67m
GROWTH EQUITY VC
Total funding: $285.3m
Company benefits
- 20% staff discount of all Secret Escape bookings
- Holiday parties and quarterly results celebrations
- 25 days holiday (excl. bank holidays)
- Work from home opportunities
Company values
- We make stuff happen - We are the people who get the job done. We ensure that what matters most happens first and fast.
- We're open-minded: We hire talented people and learn from their experience. We listen to alternate points of view (even when they feel uncomfortable).
- We love data - Extracting human insight from our data helps us make good decisions. We rigorously evidence our opinions, rather than just asserting them.
- We are good people - Ability is a given, but integrity and effort are just as crucial. We take work seriously (ourselves, not so much...) and respect our diverse identities, talents and capabilities.
- We are committed - We love a challenge, we get stuck in and we want to make an impact.
- We take care of every trip - Our millions of members trust us with their most treasured position: precious time with family and friends. We share a common goal: enable every member to experience inspiring escapes.
Company HQ
Farringdon, London, UK
Articles
Founders
Alex Saint
(CEO)Started his career in marketing at Unilever before founding a travel deals company in 2005 and then Secret Escapes in 2010.
Tom Valentine
(Marketplaces CEO)Studied Psychology at Oxford before starting his career at eBay in Strategy & Business Development.
People progressing
Joined as a Talent Acquisition Partner before being promoted to Head of Talent after just 2 years.
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