Senior Manager of Endpoint and Enterprise Applications, Wayfair
A global online homeware marketplace
Be an early applicant
A global online homeware marketplace
1001+ employees
Be an early applicant
1001+ employees
Company mission
To help everyone, anywhere create their feeling of home.
Role
Who you are
- Bachelor's degree in computer science, information technology, or related field
- 8+ years of experience in SCCM, Intune, and/or JAMF administration and engineering
- Strong leadership, roadmap development, support provision, and operational reporting skills
- Expertise in operating systems such as Windows 10/11, MacOS, Linux
- Experience with Windows Server, Active Directory, DNS, DHCP, and Group Policy
- Experience with programming languages such as Bash/Powershell, Python and familiarity with version control Github/CI-CD pipelines
- Understanding of core infrastructure services (DNS, DHCP, IIS, Group Policies, File Services, etc.)
- Analyze logging data/alerts to recognize trends and create proactive solutions to prevent recurring issues
- Excellent communication, problem-solving, and collaboration skills. Track record of strong security partnerships and current knowledge of the security landscape
What the job involves
- The team is responsible for corporate device management, including more than 20,000+ computers, virtual desktops, mobile devices
- The team is also responsible for managing & supporting a SaaS portfolio including but not limited to Google Workspace, Slack, Miro, Confluence and Office 365
- Provide technical support and guidance to 7-12 direct reports that are globally dispersed
- Expertise in large scale endpoint management and systems automation or systems engineering is required
- Continually improve end user services related to endpoint management by deeply understanding customer experiences
- Deploy operating systems, applications, and patches using Intune and JAMF
- Monitor and troubleshoot endpoint health and compliance issues
- Set 24-hour on-call support to ensure rapid recovery from software or hardware problems for mission-critical systems and networks
- Collaborate with other IT teams to ensure seamless integration with security, networking, and identity management systems
- Assist with the maintenance and management of the licensing arrangements of software, including procurement, contract management and renewals as well as capacity monitoring and forecasting
- Designing and managing the integration of various software applications to ensure seamless data flow and interoperability within the enterprise's IT ecosystem
- Overseeing the implementation, upgrade, and maintenance of enterprise applications. Ensuring that software applications are configured correctly and perform optimally to meet business requirements
- Define strategy for SaaS product consolidation or, in some cases, increasing adoption to maximize product ROI
- Scope projects to audit and optimize the existing SaaS portfolio, focusing on improvements to security, permissions, automation, scalability, end-user experience, and license usage
Our take
Wayfair emerged in the early era of eCommerce with a mission to revolutionize online shopping, offering customers a convenient platform to purchase goods. Today, it stands as one of the foremost global players in the online furniture delivery industry, boasting an impressive inventory of over 33 million products.
Renowned for its extensive product range and comprehensive service offerings, Wayfair distinguishes itself by providing an end-to-end customer experience, from browsing to doorstep delivery. Despite its prominence, the company faces profitability challenges attributed largely to expansion expenses. Nonetheless, its solid presence in the competitive online homeware sector solidifies its position as a key contender.
With ambitious global expansion plans, Wayfair remains committed to maintaining its leadership in the industry. As it aspires to become the ultimate destination for all home needs, its more recent ventures into physical retail represent significant strides toward this overarching goal.
Kirsty
Company Specialist
Insights
Many candidates hear
back within 2 weeks
-14% employee growth in 12 months
Company
Company values
- Relentless Customer Focus: Delivering an exceptional customer experience drives everything we do. We invest in understanding our customers and partners. We are all in customer service
- Deliver Rsults With Agility: We prioritize work that drives long-term value. We execute with urgency, learn from failure, and nimbly pivot. The outcomes of our efforts are impactful, measurable results
- Use Good Judgement: We are bold and confident, never reckless. We make reasoned, calculated decisions based on data, critical thinking, and pattern recognition
- Build the Best Team: We lead by setting the bar high, articulating clear goals, and diving deep. We hire, develop, and leverage only the best. Our leaders continually reevaluate and strengthen their teams and do not shy away from hard decisions. We expect and demonstrate excellence
- Collaborate Effectively: We invest in cross-functional global partnerships that maximize impact and minimize duplication. We prize collaboration in all interactions – with our teammates, stakeholders, and suppliers. We disagree, align, and commit. Effectiveness and efficiency in collaboration are required.
- Respect Others: We earn and show respect, treating our teammates and partners with empathy and inclusion. We presume good intent while prioritizing impact. We balance confidence and candor with humility and kindness.
- Be an Owner: We are Wayfair first. We act on what’s best for the company, ahead of team or individual goals. We spend every dollar as if it is our own. We take pride in Wayfair’s success while planning the next win. We always think long-term
- Innovate & Improve: We are not limited by precedent. We boldly challenge the norm. We continually identify opportunities to innovate, improve, and simplify. We value incremental improvements, but we also look for game-changing breakthroughs.
- Adapt & Grow: We value adaptability and self-reflection. We find opportunity in every change, experience, and mistake. We are committed to continuous self-improvement.
Company HQ
Prudential / St. Botolph, Boston, MA
Articles
Leadership
Niraj Shah
(Co-Founder & CEO)Studied Engineering at Cornell University before co-founding Spinners, a Boston-based IT services company. Previously acted as Entrepreneur in Residence for Greylock and has served as CEO of Wayfair since co-founding the company in 2002.
Steven Conine
(Co-Founder)Co-founded Spinners before working for Operations at iXL. Conine also co-founded Pillar VC in 2016.
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