Implementation Engineer, Chronosphere
$90-115k
+ Company bonus + Equity package
Redefining cloud-native monitoring
Job no longer available
Redefining cloud-native monitoring
201-500 employees
Job no longer available
$90-115k
+ Company bonus + Equity package
201-500 employees
Company mission
To redefine monitoring for the cloud-native world by building the world’s most scalable, reliable and customizable monitoring platform.
Role
Who you are
- Bachelor’s degree in a technical area (e.g. Computer Science, Information Systems, Finance, Engineering, etc.)
- 1 - 3 years of recent and relevant work experience in a similar function, ideally in software implementation or scoping
- Experience working with Sales and Customer Experience orgs delivering add-on or in a customer-facing role
- Technology troubleshooting skills and interest in technology/software support
- Strong communication skills, ability to explain technical concepts to non-technical users
- Experience with major cloud providers (AWS, Azure, GCP) and Kubernetes
- Proficiency in one or more of Python, React, Typescript, Node, Next.js, Go
What the job involves
- This newly created role will serve as a critical piece of Chronosphere’s Professional Services organization, responsible for driving execution of service requests, project engagements, and migrations from proprietary and previous-generation platforms alongside more senior Solutions Architects and other stakeholders across Chronosphere’s Customer Success organization and beyond
- This role will play a significant role in building scalable, sustainable delivery of our services and solutions and is expected to develop subject-matter expertise across our capabilities and use-cases to develop and implement solutions that match our customers’ business needs
- Handle and execute service requests, project engagements, triage and diagnose incidents or issues, and assist with daily operations and delivery of the Professional Services organization
- In partnership with more senior members of the team, scope, execute, and manage software/service implementations and projects with our customers and prospects
- Help identify or uncover potential business or service opportunities with customers through discovery, research, and developing solution hypotheses
- Support the development of services as we scale, including process, people, and technology or special projects
- Serve as a subject-matter expert on our products, services, capabilities, and use-cases and applications, participating in discussions internally on product/service development
- Developing and implementing Chronosphere solutions to match customer's business needs
- Partner with Customer Success, Sales and Support to understand customer requirements and matching product capabilities
Our take
As companies switch to cloud-native strategies, the main problem they face is how to store, keep track of and analyse data in real-time. Chronosphere offers scalable cloud monitoring services custom-built for managing cloud-native infrastructure and apps.
The company is entering a field that is on the rise, albeit crowded with both startups and leaders like Microsoft Cloud Monitoring and Amazon Cloudwatch. Chronosphere's edge likely lies in the cost efficiency of their service, and what seems a relatively transparent billing model. In addition, the founders are using Chronosphere to continue developing their open-source metrics engine M3.
This open-source product has proven a draw for both investors and customers, even when up against tech industry giants. The company's significant growth and funding (most recently from CrowdStrike) efforts have resulted in a $1.6bn valuation, Chronosphere has managed to remain highly competitive in a rapidly expanding market as it further optimizes its product.
Freddie
Company Specialist
Insights
Company
Funding (last 2 of 4 rounds)
Jan 2023
$115m
SERIES C
Oct 2021
$200m
SERIES C
Total funding: $369.4m
Company benefits
- Stock Options
- Medical, Dental, Vision
- Flexible PTO
- Training & Career Growth
- Flexible Work Enviroment
- Commuter Benefits
- Free Lunches
Company values
- No Egos
- Enduring Camaraderie & Care
- Trust & Transparency
- Reliability & Responsibility
- Nothing is Impossible
Company HQ
Garment District, New York, NY
Articles
Founders
Martin Mao
(CEO)After working in Software Engineering for Microsoft, Call Design, Google, and Woods Bagot, Martin served as Technical Lead for Amazon Web and Director of Pure Interactive. They then spent 4 years at Uber, before co-founding Chronosphere.
Rob Skillington
(CTO)Rob worked as a Software Engineer at Microsoft and Groupon before spending 5 years at Uber as Staff Software Engineer.
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