• Master’s degree (or its foreign degree equivalent) in Computer Science, Business Administration, Engineering (any field), or a related quantitative discipline, and two (2) years of experience in the job offered or in any occupation in a related field
• A related technical degree required (Computer Science, Business Administration, Engineering (any field))

Desirable

• Develop and maintain relationships with key business customers and IT partners to understand the top business goals and priorities
• Act as an internal authority on the customer's key value drivers and needs, and act as an internal point of contact for customers to internal partners
• Coordinate the completion of the Signature Success catalog of services as required for the customer by providing timely, proactive Salesforce feature guidance based on the areas of interest for the customer
• Act as an advisor to customers for the adoption of new features of Salesforce’s annual release schedules and identify potential challenges and risks to customer's implementation
• Reinforce the value in the implementation of technical recommendations for improvement based on Proactive Monitoring guidance to customers and communicate the value of Signature Success
• Provide regular updates and communications to key customer contacts during infrastructure service degradations or disruptions that occur during normal business hours
• Partner with internal teams like Signature Support Delivery and the Critical Incident Center for after-hours coordination
• Track the internal root cause analysis efforts to provide the customer with a description of the cause and future prevention actions following infrastructure incidents that impact customers
• Some travel to Salesforce offices may be required