Senior Product Manager, Wise
Contacts and Recipients
ÂŁ88-110k
+ RSU's
1-5 days a week in office
Money without borders
Posted today
Money without borders
1001+ employees
Posted today
ÂŁ88-110k
+ RSU's
1-5 days a week in office
1001+ employees
Company mission
We’re on a mission. And it’s money without borders. Instant, convenient, transparent and — eventually — free.
Role
Who you are
- You are a seasoned PM who has solved complex problems at a global scale
- You are customer obsessed. You approach every problem from the eyes of the customer, not the business
- You have a strong sense of UX and a strict attention to UI details, and have a track record of delivering excellent UX. Design skills are a clear desired bonus
- You have experience in qualitative design testing, to assess solutions against functional and emotional needs
- You have a good technical understanding to help the team integrate with other providers and to design our technical system in the best way
- You can use different data points, both qualitative and quantitative, to identify, diagnose and prioritise customer problems and opportunities to solve them
- You have experience running A/B tests to improve conversion funnels or change customer behaviour
- You are able to turn a vision into clear, tangible building blocks of a roadmap and have a clear definition of done
- You have experience of working in a cross-functional team of engineers, designers, analysts and researchers
- You’re hands on, and you’d do everything needed to make the team and the product successful. You get it done
- You are self driven, you deal well with ambiguity, and you can pave the way for things that have never been done before
- You’ll report to the Send Experience Principal PM
What the job involves
- We’re looking for a Senior Product Manager to join our Contacts and Recipients Creation team and contribute to rethinking how Wise customers send money
- Wise's model for moving money internationally can be complex; customers need to add the recipient details, but usually they are not familiar with the format of bank details of the recipient as they don’t know the banking system in the foreign country
- They get confused with terms like IBAN, swift, routing number, local details and international
- This is where you come in
- Our vision is that sending money should be as easy as sending an email
- You’ll help us to simplify this experience for customers - by removing unnecessary friction, and by offering faster and easier ways to find recipients such as integration with local systems that can identify users by email, phone or a unique identifier
- You will also help in extending Wise's own network - sending money between 2 Wise users
- This will help more customers move their money internationally, whether it's to help friends and family or to support their international lifestyle - money sent internationally by thinking locally
- The Contacts and Recipients team is working across our offices in London and Tallinn
- They own the experience of adding recipients, the database and services of maintaining the hundreds of millions of recipients Wise users already have, and building the network of the bank details and personal details of Wise own users
- Their work includes sharpening the user interface, as well as optimising the services and back end - and integrating with local payment schemes across the world, from Brazil to Australia
- They measure success by the success rate and ease of adding a new recipient, and the satisfaction of customers
- Setting new standards of adding a recipient - searching by email, phone number, name and more
- Integrating with payment methods across the world
- Making the experience smooth and easy - while making sure it is secured - money doesn’t get to the wrong recipient and the ease of use is not exploited by bad actors
- Working with regional product and compliance teams to deliver a global product which accommodates the specifics of local financial systems and local regulations
- Working with designers, developers and analysts to ensure the team ship the best possible product
- Choose your own path to success - you’ll have the freedom to define the vision and the responsibility for making it happen
- Be flexible in how and where you work, we understand everyone needs a little something different so we’ll do our best to make it happen
- Travel to work with our teams in Singapore and New York as well as meet various partners and organisations when needed
Salary benchmarks
Our take
Wise started when the two founders realised they would be better off trading Estonian kroons for British pounds (and vice versa) between themselves rather than going through banks. That was back in 2011, and they've since grown Wise into one of Europe's most successful tech businesses, exchanging billions of currency every month.
Wise rapidly grew by solving a significant problem for customers, who lost too much money to banks when exchanging currency. They've attracted investment from some of the best investors in the world, from Andreesen Horowitz to Index Ventures and even Richard Branson.
The challenge for Wise will be maintaining their edge and brand power in a market that's becoming increasingly crowded with new entrants (like Revolut and Monzo) and incumbents (traditional banks) trying to catch up. To do so, the company is ramping up its digital and marketing strategies, as well as pushing for further development of its existing products.
Freddie
Company Specialist
Insights
Many candidates hear
back within 2 weeks
38% employee growth in 12 months
Company
Employee endorsements
Flexible working
"I'm trusted to do my work regardless of whether I'm in the office or working from my spare room. Our mobile wiser scheme gives us the opportunity to..."
Funding (last 2 of 7 rounds)
Nov 2017
$280m
SERIES E
May 2016
$26.4m
SERIES D
Total funding: $396.8m
Company benefits
- Medical Insurance
- Health and Wellbeing Discounts
- 25 days holiday (excl. bank holidays) + 3 Me Days
- RSUs (Restricted Stock Units)
- 6 Week Paid Sabbatical
- Mobile Wiser - work remote for up to 90 days a year 🛫
- Parental Leave
- Pension and Retirement Plans
- Plus Many More!
Company values
- This isn’t just a job, we’re a revolution
- We get it done
- Customers > team > ego
- No drama. Good karma.
Company HQ
London, UK
Articles
Leadership
Taavet Hinrikus
(Chairman)Previously Director of Strategy for Skype.
Kristo Käärmann
(CEO)Previously a Consultant at PwC and Manager at Deloitte.
People progressing
Joined as Banking Lead, promoted to Head of Banking after 2 years, then again to Global Head of Banking.
Diversity, Equity & Inclusion at Wise
- Communities and safe spaces (Employee Resource Groups) – led by our Wisers so people can share experiences and information, support each other and connect on shared values
- Wise Cultural Calendar – a programme to learn and celebrate the wide range of cultures, traditions, backgrounds, and global experiences we have here at Wise. Example programmes include Pride Summer and Black History Month
- Our teams continue to set and drive their own bespoke objectives, holding themselves accountable and making sure they focus efforts where they can have the most impact
- We’re excited to partner with InChorus to collect ongoing data on our culture and enable teams to track their progress
- DEI development and training — We’re building our capability and getting everyone on the same page about DEI. Our new training programme will help new joiners and all Wisers know what DEI looks like day-to-day and how they can play their part
- Global policy review — We’re working with an external advisor to provide detailed feedback on best practices in policies by end January
- Disability inclusion – We’re building resources and support for Wisers and candidates with disabilities. Our goals is to offer practical information and support to ensure that Wise remains an inclusive environment for those impacted by a disability
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