Customer Success Manager, StuRents

• Excellent communication skills - you will need to be able to communicate through both verbal and written channels in a way that is professional and empathetic
• An entrepreneurial mindset - you will be joining a growing customer success function where the role and team are still being shaped
• Positive, self-motivated and very organised
• Tech savvy with a love of learning to pick up new skills on the job

Desirable

• Learning the StuRents product offering and getting to know our sector and value proposition
• We are looking for someone who is a great relationship builder to manage successful engagements with our clients. You’ll need to understand what our clients value and how StuRents can support them in achieving their goals
• Following our processes for onboarding and managing clients whilst keeping on top of your priorities to ensure that your client portfolio has a great experience with StuRents
• Working closely with colleagues in the Customer Success team as well as across the business to ensure that the client voice is heard and that feedback can be acted upon
• We are a supportive and collaborative team, but one where everyone is trusted and given autonomy to perform at their best. We have high standards for ourselves and what we offer clients, and our chosen candidate for this role will be expected to meet this standard - bringing your own unique voice, ideas and experience to the table

• Interview with Head of Customer Success
• Second-round interview

• Company pension contributions (with access to increased company pension contribution after 3 years of employment).
• Work from home opportunities (maximum 3 days per week).
• 24 days holiday (excl. bank holidays). Increasing to 26 days after 3 years, an additional day each year thereafter up to 30 days per year.
• Work from abroad for up to 2 weeks a year after 1 year of employment.
• Access to a private practising UK GP plus contributions to annual eye tests & flu jabs.
• 24/7 counselling advice and information line + 6 private therapy sessions.
• Up to £650 per year to invest in your Individual learning after 1.5 years of employment.
• Access to our employee discounts with over 3,000 exclusive discounts and offers.
• Monthly team lunches and quarterly all-company socials.
• £360 allowance for home office desk and chair for remote working.

StuRents enable students to find accommodation. Having been established in 2008, the company has grown organically since then and now lists over 700,000 rooms in over 100 towns and cities across the UK.