Customer Success Manager, Slope
$100-200k
Buy now, pay later for B2B businesses
Job no longer available
Buy now, pay later for B2B businesses
1-20 employees
Job no longer available
$100-200k
1-20 employees
Company mission
To make it super easy for folks to offer short-term financing to their business buyers, helping businesses to thrive.
Role
Who you are
- Being people-first and doing whatever it takes to make customers happy
- Have a strong track record in Account Management and/or Customer Success
- Clear and thoughtful verbal and written communication skills, with strong critical thinking ability
- Data-driven and comfortable with databases, pulling data, etc. (SQL knowledge and/or experience)
- Strong and creative problem-solving ability that always puts the customer first
- Being autonomous, proactive and a fast-learner (Slope! ⚡)
- Proven track record of being detail-oriented and managing multiple concurrent projects
- You’re a product-centric problem solver
- You’re a team player and have a strong work ethic
Desirable
- Fluent in Spanish and familiar with Latin American culture
- Product, sales, technical background
- Have worked directly with eng and data science teams
- Finance or Fintech company background
- Previous experience at a high-growth, fast-paced startup
- Entrepreneurial mindset (we encourage all employees to be future founders and this can be a great stepping stone towards that)
- Passionate about helping small businesses grow
What the job involves
- Go above and beyond to do whatever it takes to make our customers happy
- Onboard and support Slope merchants from day 1
- Develop a trusted advisor relationship with key accounts and customer stakeholders that leads to account expansion
- Track and help drive key merchant metrics to help their business grow
- Be the voice of the customer. Clearly and cross-functionally communicating, customers needs to help drive and influence Slope’s strategy and product priorities to drive adoption, retention and growth
- Put on your teaching hat and educate customers both live and async on why to choose Slope and how to use Slope
Otta's take
Sam Franklin
CEO of Otta
Buy now, pay later financing options are growing increasingly popular in the B2C space, but so far B2B businesses have been underserved. Slope seeks to address this imbalance, making it easier for B2B businesses to offer buy now, pay later financing options at checkout through its platform.
Compared to other providers, Slope's technology is fast and effective. It's no surprise that the company has already made a considerable impact, and boasts the backing of companies such as DoorDash and Opendoor. Slope has been growing at an impressive pace, especially in North America and Asia, bagging funding that will allow it to expand its product moving forwards.
Insights
Few candidates hear
back within 2 weeks
Company
Funding (last 2 of 4 rounds)
Jul 2024
$32.5m
EARLY VC
Sep 2023
$30m
EARLY VC
Total funding: $165.3m
Company benefits
- Join a tight-knit, intense team, where you'll learn a ton and have ownership
- Work with seasoned second-time founders to help underdog business owners thrive and compete against large corporations
Company values
- Slope - We are driven by our mission to help drive conversion, AOV, and repeat purchase rate by unlocking cash flow for buyers
- Ownership - We embrace autonomy and encourage ownership, so you can focus on personal growth
- People first - We place empathy for our customers, partners, and fellow team members above all else
Company HQ
SoMa, San Francisco, CA
Articles
Founders
Lawrence Lin Murata
(CEO)Previously founded Newton Technologies and worked as Head of AI Platforms and Data Science at Nauto.
Alice Deng
(CPO)Previously worked as a Product Manager at Dropbox, and co-founded Glisten.ai.
Salary benchmarks
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