Quality Success Manager, Qualio
More information about location
Quality management system for life sciences
Job no longer available
Quality management system for life sciences
101-200 employees
Job no longer available
More information about location
101-200 employees
Company mission
To help teams bring high-quality, life-saving products to market.
Role
Who you are
- 3+ years of experience in Quality roles in the Medical Device field of Life Sciences
- Strong understanding of software systems and their use in quality activities
- Experience with all aspects of an eQMS system from implementation to continuous adoption while supporting organizational change management
- Experience with auditing quality systems as a certified or lead auditor
- Demonstrated experience as a trusted advisor to customers
- Adaptability to take on new projects and adjust to changing priorities
- Great communication skills across multiple mediums (video conference, phone, email)
- Exceptional organizational and time management skills
- The ability to thrive in a fast-paced environment
- Quality experience in other industries of Life Sciences (Digital Health, Software as Medical Device, Therapeutics)
- Applicable lead auditor certificates (ISO-9001, ISO-13485)
- Some familiarity with regulations in other countries - MDR, PICS, etc
What the job involves
- Qualio’s Customer Success team is looking for an experienced quality professional to champion our customers on their adoption of Qualio and broader quality initiatives
- Through proactive account management and strong relationship skills, you will work closely with your customers to develop goals that align with their business objectives while prioritizing mutual success through retention and expansion
- In addition to supporting our customers, your experience in Quality will support other teams within Qualio to enhance our brand presence, product development and customer experience
- Be the key contact and advocate for your assigned customer list
- Drive upgrade revenue from new product feature adoption and expanded usage
- Collaborate with the Product, Marketing, and Sales teams to advocate for your customers and proactively find ways to grow our customer base
- Utilize your quality expertise to deliver Qualio’s quality services that support a customers adoption of Qualio
- Continue to develop quality knowledge of various regulations applicable to Qualio and it’s growing customer base
Our take
The creation, transportation, and ultimately dispatch of pharmaceutical products can be complex, often using outdated technologies and prone to errors that can be hard to trace. Qualio understood the urgent need for life science businesses to have a fast, error-free, and safe process of products and services from beginning to end, and with this in mind, its cloud-based quality management system for life sciences was created.
Qualio’s system solves the problem of data fragmentation by bringing it all together in the cloud and automating quality checks which are inserted into every step, from the manufacturing processes to the delivery of medication.
Qualio isn’t the first such system on the market. There are other options available such as Greenlight Guru and ETQ Reliance, however, Qualio has been rated by Q2 as the easiest to setup and the easiest to use, a potentially very important factor when you consider the scale of many life science businesses that operate internationally. Qualio has 250 customers and is growing at around 300% per year, the company is using its most recent funding round to aid this growth by hiring more staff and investing in its software infrastructure.
Kirsty
Company Specialist
Insights
Company
Funding (last 2 of 4 rounds)
May 2021
$50m
SERIES B
Jul 2020
$11m
SERIES A
Total funding: $61.5m
Company benefits
- 12 weeks of parental leave
- Home office budget or co-working space budget
- Education budget - 1,200/year
- Retirement benefits (401k with 4% employer match)
- FSA plan
- Work from home opportunities
- Health insurance
Company values
- Seek Ownership - We thrive on being trusted, on freedom, and on being able to make an impact. We live up to verbal and written commitments and adjust quickly to changing priorities
- Customer-centric - We prioritize creating a positive customer experience with every decision and every action.
- Always Curious - We're voracious learners, open to new ideas and can integrate them into our professional and personal life quickly
- Intentional Communication - We believe in running an open company that communicates early and often, with a focus on clarity.
- Team Players - We earn trust and support each other. We seek what is best for the company, rather than what is best for ourselves or our group
Company HQ
Financial District, San Francisco, CA
Articles
Founders
Robert Fenton
(CEO)Robert comes from a pharmaceutical background having worked previously for LEO Pharma as a Manufacturing Development Executive. Prior to Qualio, Robert Founded EasySOP which provided compliance content and services to Irish Pharmacies.
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