White Label Partnership Relationship Manager, Lloyds
£68.2-75.8k
+Bonus
Retail and commercial bank
Job no longer available
Retail and commercial bank
1001+ employees
Job no longer available
£68.2-75.8k
+Bonus
1001+ employees
Company mission
To support families and businesses, helping them to take the next step, whatever that may be.
Role
Who you are
- Proven track record of managing strategic, long lasting positive relationships with key financial partners
- A detailed understanding of the market and industry developments, providing partners (internal & external) with regular and relevant market insights to add value to their business and to inform proposition developments
- Excellent communication and stakeholder management skills to drive positive outcomes in a timely manner
- Ability to take on challenges with a sense of urgency and high energy; collaborating with others to make valuable contributions to the performance of the business area
- Ability to analyse data and MI to ensure the early identification of trends and issues that may need some remedial action, ensuring such actions are followed through to completion
What the job involves
- The White Label Partnership Relationship Manager will be responsible for owning the relationships between Embark and a panel of key partners
- Reporting to the White Label Partnerships Lead, you'll be responsible for handling and growing the relationships with your panel of white label partners
- Each partner will already have or have the ability to drive significant £ms of assets and revenue into Embark
- Effective management of these key business to business relationships is critical to ensure the partnerships thrive and business value is improved and retained
- Develop a deep knowledge of how panelled partner businesses operate, challenging the thinking of principals and business owners as to how improve usage of proposition
- Build truly effective relationship management processes to ensure the effective oversight of the partnership, with effective Governance controls in place, maintained, and regularly reviewed
- Build and maintain effective account plans for each partner, held centrally and updated on at least a quarterly basis
- Act as the primary route of partner concern into Senior Management to ensure major issues and concerns from the partner are dealt with professionally and efficiently
- Ensure the smooth transition of the relationship of new partners from the WL Business Development Directors as the new partner is onboarded into BAU
- Reviewing of partnership contracts to ensure they align with industry standards or internal policies. Assist and be responsible for ensuring the renegotiation of contracts is progressed effectively so that the partnerships have longevity and are on a sound commercial footing
- Engage with key internal business functions (Operations, Propositions, Change, Legal, Risk Marketing etc) to ensure a clear understanding of the needs of our partners, leading the activity to ensure any required change is progressed in a timely manner with the partner’s expectations handled accordingly
- Seek out opportunities to harness the breadth of LBG to improve the partnership relationship – and also see opportunities for other LBG business lines to forge business relationships with the partner
- Train and mentor operational staff members on the nuances of the partners to ensure a clear understanding of their needs and best practices for developing and maintaining client relationships can be promoted
Salary benchmarks
Our take
Lloyds Bank, part of Lloyds Banking Group, began operations back in 1765 and is nowadays one of the UK’s leading retail and commercial banks. As with many leading banks, the company has dealt with its share of controversy – including for its handling of PPI complaints in 2015, and the 2009 European Commission ruling that forced it to part ways with TSB – but it has nonetheless stood the test of time and worked to build back its public reputation in the wake of these setbacks.
Of the company’s 26 million customers, over 18 million of them are online, making it the largest UK digital bank. As part of its ongoing digital transformation, the company is seeking to put the cloud at the front of its services and systems, and has cited intentions to invest heavily in overhauling its current technology infrastructure. All this seeks to serve the modern banking customer, and to compete with the fast-increasing number of alternative banking options appearing on the market.
Recently, Lloyds Bank has shown great interest in facilitating innovation in the industry, joining as a partner on FinTech Action Labs (a FinTech accelerator programme) to bring its industry expertise to early-stage FinTechs. As well as investment in digital transformation and AI, the company is enhancing its wealth product and corporate banking offerings, as well as expanding its partnerships with digital banking companies.
Steph
Company Specialist
Insights
Company
Company benefits
- Flex cash: This is 4% of your basic salary and can be used to spend on the benefits of your choice, or you can choose to take it as a cash top up in your monthly salary.
- A generous holiday allowance: You’ll be eligible for a minimum of 22 days holiday (excluding bank holidays), rising to 30 days based on length of service and grade.
- A flexible way of working: Whether you want flexibility over your location or when you log on, together we can create an approach that works for you and for the business.
- Family leave: Up to 63 weeks of maternity or adoption leave. Statutory maternity or adoption pay is available for 39 weeks, and 20 weeks will be enhanced to the equivalent of full pay. Partners can have six weeks of fully paid paternity leave.
- Health insurance: Our company funded Private Medical Benefit provides all colleagues with access to good quality medical care, including accommodation, nursing care and specialist advice.
- Colleague Offers: Get discounts on everything from electrical items to cinema tickets and weekly food shopping. You can share this benefit with up to ten family members or friends.
- Financial products: Take advantage of our great financial products, some at a discounted rate, including current accounts, home and car insurance and loans.
- Share plans: Participate in Sharematch and receive matching shares of up to £45 a month from the company, and you can choose to participate in Sharesave, our combined savings and share option plan.
- Pension: We offer a generous pension plan, with all joiners being automatically enrolled in our 'Your Tomorrow' scheme. You can decide how much you save and get a say in where your contributions are invested.
Company values
- We trust each other to achieve more together. We listen to, and are honest with, each other. We take things on, see them through, and give others the space and support to do the same.
- We put people first, and empower our colleagues to go the extra mile for our customers and communities. We treat everyone as individuals, and we don’t put processes ahead of real people’s needs.
- We embrace our differences to value everyone. We seek out diverse perspectives in order to learn about people’s different and changing needs, and to see how we can best support these.
- We’re bold and take action to drive the best outcomes for our customers. We champion ideas that move us forward, and we innovate for better results. We challenge things that aren’t right and make it our job to change them.
Company HQ
City of London, London, UK
Articles
Leadership
Charlie Nunn
(Group Chief Executive, not founder)Spent nine years at HSBC, including as Group Head of Wealth Management and Digital, and as CEO of Wealth and Personal Banking.
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