Program Manager, Brightwheel
Customer Success Operations
$90-149k
+Equity
Online platform for early education management
Open for applications
Online platform for early education management
201-500 employees
Open for applications
$90-149k
+Equity
201-500 employees
Company mission
To improve education for young children, given the vital importance of early education for later life.
Role
Who you are
- Brightwheel is seeking an experienced Program Manager to join the Customer Success Operations team
- You have a proven track record of transforming emerging functions into well-oiled machines. You excel in designing and implementing streamlined processes from the ground up and are adept at creating effective workflows, processes, and Salesforce (SFDC) automations
- You thrive in dynamic settings, capable of both big-picture thinking and detailed execution, with razor sharp prioritization skills to ensure we are focused on the highest impact opportunities at all times
- Your passion for improving operational efficiency is matched by your commitment to achieving sales, onboarding, and retention goals
- You are an outstanding communicator, able to influence stakeholders at all levels and drive results through collaboration and innovation. And of course, you are passionate about Early Childhood Education!
- A minimum of 4 years of operations or program management experience in a high-growth environment, consulting, or business operations. Prior exposure to customer-facing teams and SaaS businesses is highly preferred
- Deep understanding of customer needs and a commitment to delivering exceptional customer experiences
- Metrics-driven and results-oriented, constantly striving to exceed targets and deliver exceptional customer experiences
- Analytical mindset and fluency with numbers, transforming data into actionable insights using advanced Excel/Google Sheets skills such as pivot tables and lookups
- A creative problem solver, adept at removing obstacles and finding solutions to key business challenges
- Exceptional stakeholder and project management skills, effectively influencing and managing expectations with senior management and cross-functional teams
- Proven ability to navigate SFDC - design workflows and automations, build reports, and collaborate with Systems Operations to implement updates
- Outstanding verbal and written communication skills, with the ability to influence business decisions
- Experience with data visualization and dashboarding tools such as Tableau, Sigma a plus
What the job involves
- In this role, you will support our Education business by driving results across our Education Sales, Onboarding, Account Management, and Customer Support teams
- Drive initiatives from end-to-end by collaborating closely with Education Leadership as well as stakeholders across Analytics, Marketing, Sales, Product, Systems Operations, and Business Operations
- Deeply embed yourself in customer-facing teams to become an expert in their current workflows, tooling, automation, and data collection
- Establish and develop new functions within our Education go-to-market strategy to better serve our customers
- Synthesize quantitative and qualitative data to unearth root causes from which you will identify and lead critical operational projects for our Education teams to achieve excellent outcomes
- Develop and execute strategies to enhance customer acquisition, onboarding, retention and satisfaction
- Create and implement new workflows, SOPs, reporting, automations, and tech/tooling solutions for customer-facing teams directly impacting their effectiveness onboarding, retaining, and growing our Education customer base
- Design and develop Salesforce automations and work with our SysOps team to implement them
- Use data to make informed resource allocation decisions, determining high-impact short-term projects while continuing to keep sight of and progress toward our longer-term objectives
Our take
Childcare and teaching is a profession fraught with pressures and paperwork and yet it remains relatively ill attended to by advances in tech and software. Brightwheel want to revolutionize this, focusing on facilitating the administrative and communicative relationship between schools, carers and parents or guardians.
As tech enters the classrooms there are various apps focusing on the education itself with fewer actually handling the communications for schools. Its platform helps increase parental and teacher engagement with students everyday, while helping small education businesses save money, time, and to grow.
Brightwheel is carving out a name for itself as a service valuable for its exciting and useful new updates. They were quick to adapt to school closures by offering distance learning capabilities and health testing. They also cater to childcare in lower-income areas with their freemium model. Since their $55 million funding round, if it remains on this course of steady, popular development and wide uptake, Brightwheel will likely achieve its goal of going public in a few years time.
Freddie
Company Specialist
Insights
Some candidates hear
back within 2 weeks
-15% employee growth in 12 months
Company
Funding (last 2 of 5 rounds)
Feb 2021
$55m
SERIES C
Oct 2018
$21m
SERIES B
Total funding: $88.8m
Company benefits
- Work from home opportunities
Company values
- Deliver Value for Customers
- Take Ownership
- Get Better Every Day
- Think Critically, Move Fast
- Dive Deep
- Trust, and Challenge
- Make it Happen
- Achieve Extraordinary Results
Company HQ
Financial District, San Francisco, CA
Articles
Leadership
Dave Vasen
(CEO)Dave started his career at Morgan Stanley, before spending a year at Cisco and 3 years as a Bain Consultant. He worked at Amazon for 2 years, and after taking on several Advisory roles he founded Brightwheel in 2014.
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