Senior Manager of Strategy & Business Operations, eBay
Leading online marketplace
Open for applications
Leading online marketplace
1001+ employees
Open for applications
1001+ employees
Company mission
To connect people and build communities to create economic opportunity for all.
Role
Who you are
- This role requires a deep understanding of customer behavior, market trends, and business analytics to create compelling strategies that drive customer engagement while maximizing revenue for eBay
- Bachelor's or Master's degree in Business Administration, Marketing, or a related field
- 7+ years of experience in incentives, customer loyalty, business planning and program management, with a track record of developing and driving success at global scale
- Strong analytical skills with the ability to leverage data-driven insights for decision-making
- Strong understanding of business/marketplace and customer economics, pricing, and profitability
- Excellent communication and interpersonal skills, with the ability to collaborate across diverse teams and cultures
- Demonstrated ability to manage sophisticated projects, set priorities, meet deadlines, and achieve business objectives
- Experience managing external partners and vendors
- Proven ability to lead, inspire, and develop hard-working teams in a fast-paced, dynamic environment
- Online commerce experience in a marketplace preferred
What the job involves
- The Global Buyer Loyalty and Engagement team is at the heart of creating customer-centric strategies that fuel business growth and enhance buyer loyalty for eBay
- We collaborate closely with cross-functional and regional teams to deliver engagement strategies and programs that result in meaningful experiences for our 132M active buyers
- We are looking for a driven and customer-obsessed lead to further our mission
- As the Senior Manager of Strategy and Operations, you will lead the development and execution of strategic initiatives that support our buyer engagement offers, including global incentive strategy and insights
- This role offers an unique opportunity to gain holistic understanding of our business ecosystem and gain experiences in customer strategy, product and business operations
- Identify, develop and implement comprehensive strategies for buyer incentives and engagement that align with the company's business objectives
- Oversee the optimization of global incentive investment across all incentive vehicles, championing best practices, standardized measurement and integrated planning across markets
- Analyze program performance, customer behavior, and market trends to recommend and implement improvements
- Develop and manage product and analytics roadmap to ensure that buyer programs enhance the customer experience and contribute to long-term loyalty and engagement
- Develop and implement strategies to drive growth and profitability of the services business, analyzing customer demand and preferences for services, and work with partners to negotiate pricing and service offerings to increase revenue and customer satisfaction
- Collaborate with cross-functional and cross-market teams including Trade, Product, Marketing and Analytics to ensure aligned execution against business goals
- Lead, manage and mentor a team to ensure commitment, productivity and engagement
Our take
Founded in 1995 as an online auction platform primarily catering to collectibles, eBay quickly emerged as a pioneer in connecting buyers and sellers in the digital realm. This early success propelled eBay to become to globally recognized leader it is today.
In the present landscape, eBay competes with industry giants like Amazon within the C2C eCommerce sector. However, eBay distinguishes itself by fostering an environment where businesses can cultivate and promote their brands on the platform, offering a tailored, community-driven experience for both sellers and buyers. By championing small businesses, eBay attracts sellers and socially conscious consumers, positioning itself in stark contrast to Amazon's corporate image.
The rising consumer interest in sustainability has presented economic opportunities for eBay, particularly as younger demographics gravitate toward purchasing pre-owned items. in response, eBay has directed its marketing efforts toward Gen Z customers and formed partnerships with cultural phenomena like Love Island, further solidifying its appeal among contemporary audiences.
Freddie
Company Specialist
Insights
Some candidates hear
back within 2 weeks
13% employee growth in 12 months
Company
Company benefits
- Comprehensive and competitive health and wellness program designed to meet your unique needs.
- We strive to provide programs that help support both mind and body, including quality healthcare insurance, wellness programs and preventative care.
- Stock Purchase Plans
- Retirement Savings and Pension Plans
- Stock Awards
- Life Insurance and Disability Benefits
- Credit Union Memberships
- Balancing work & life - eBay believes in providing you with the opportunity to be your best self in your professional and personal life. In addition to supporting flexible workstyles including hybrid and remote, eBay offers 4 weeks of paid sabbatical time for every 5 years of service
- Giving back to our community - We provide our employees around the globe with opportunities to have a positive impact on their local communities. Through the eBay Foundation, our company matches donations to eligible nonprofits up to $10,000 per employee per year. And our employee-led volunteer groups organize local giving and volunteering activities throughout the world
Company HQ
Greylands, San Jose, CA
Articles
Leadership
Jamie Iannone
(CEO, not founder)Studied at Princeton and Stanford University. Held executive roles at Walmart, Barnes & Noble, and The Children's Place, before becoming CEO of eBay in April 2020.
Salary benchmarks
We don't have enough data yet to provide salary benchmarks for this role.
Submit your salary to help other candidates with crowdsourced salary estimates.
Share this job
View 55 more jobs at eBay