SaaS Operations Engineer, Stripe
$141.4-191.2k
A financial infrastructure platform for businesses
Job no longer available
A financial infrastructure platform for businesses
1001+ employees
Job no longer available
$141.4-191.2k
1001+ employees
Company mission
To increase the GDP of the internet
Role
Who you are
- 5+ years of relevant technical experience in system administration or engineering
- Expertise managing Google Workspace and other enterprise productivity applications (e.g., Slack / Dropbox / Jira / Confluence)
- Strong organizational and task management skills
- Excellent communication and collaboration skills, both written and verbal
- An empathetic, humble, and user-focused demeanor
- Ability to plan, manage, code, and support multiple, concurrent projects and initiatives
- Comfort working in a fast paced and rapidly changing environment
- Proficient in either Python, Javascript or Go
Desirable
- Experience working with REST API endpoints using various authentication methods (OAuth, JWT, API keys/secrets, Basic auth, etc.)
- Google Professional Google Workspace Administrator or Professional Collaboration Engineer Certification
- Slack Admin and / or Developer Certification
- Experience with GCP
What the job involves
- You will act as the service owner for multiple company-wide SaaS applications
- You will act as a solutions architect and strategist for the SaaS applications and services that Stripe relies upon
- You will take action on escalations from our partner teams. You will participate in an on-call rotation. You will work in two week Sprints
- Act as a final escalation point from Helpdesk agents for issues with CoreApps owned systems
- Directly integrate (and support efforts to integrate) SaaS applications with other parts of Stripe’s corporate technology stack
- Partner with teams across Stripe to transition ownership of SaaS applications into the Corporate Technology organization
- Lead projects to audit and optimize our SaaS portfolio, focusing on improvements to security, permissions, automation, scalability, end-user experience, and license usage
- Participate in renewal conversations with our vendor partners
- Develop programs or processes to communicate and drive adoption of new product features company-wide
- Participate in regular interviews with our user population to understand pain points, and use their feedback as an input into our strategic roadmap
- Design creative solutions, advocate for best practices, and lead by example as a service owner as Stripe evolves and scales in complexity
- Help grow and mentor others in the corporate technology organization
- Participate in an on-call rotation
Our take
Stripe, nowadays a FinTech giant, spent the first few years since its founding building up its payments business, which primarily consisted of providing an API to eCommerce businesses so that they could easily integrate a payments option in their apps or websites, where before there was none.
More recently, Stripe has started to accelerate its growth with a significantly larger range of financial services including cash advances and credit cards. They also plan to build incorporation services, fraud protection, and more, diversifying its revenue away from payments and differentiating itself from its competitors.
To further expand its position, the company is looking to triple its presence in Ireland, and extend its services to countries with vast customer potential, including Brazil and India. Its latest venture, coming atop significant new funds, is to partner with OpenAI, the company behind ChatGPT - a win-win collaboration that will monetize OpenAI’s flagship products and at the same time enhance Stripe with GPT-4, as it moves forwards with intentions to "build the payments foundation for tomorrow's AI economy."
Freddie
Company Specialist
Insights
Some candidates hear
back within 2 weeks
-5% employee growth in 12 months
Company
Funding (last 2 of 13 rounds)
Mar 2023
$6.5bn
GROWTH EQUITY VC
Mar 2021
$600m
SERIES H
Total funding: $8.7bn
Company benefits
- Unlimited paid time off policy
- Work from home opportunities
- Comprehensive mental, physical and medical health plans
- Fertility benefits and parental leave
Company values
- Built for builders - The best reason to work at Stripe is that you will have colleagues who support and challenge you to do the best work of your career. We combine a big-picture mindset with obsessive attention to the details, down to the last pixel, API parameter, and word.
- An environment of growth - We care about results more than CVs. We value managers who remain experts while developing talent and designing successful orgs. You can also have a big impact and advance far without managing anyone. We want you to take what you’ve been hired to do, and show us how it’s done – you might create something we never would have imagined. We have had account managers start a publishing arm, interns who have run business units, and hackathon participants who have built company-defining products.
- Fast-paced, detail oriented - We balance innovation with scrupulous attention to every bit and byte involved in the movement of money – because we can’t do our job well unless we do both. When we started, we emailed every API error to everyone at the company. Now, we have more than 250 million API requests a day – and we still care about each one.
- Voraciously curious - We wish there was a book that described what we need to do next (we’d even publish it), but since there isn’t, we all have to write it together. You will need to find answers to questions you’ve never been asked before. Sometimes, you will be the first person ever to contemplate a particular problem. We want people who devour books for fun and approach new challenges with eager curiosity.
Company HQ
SoMa, San Francisco, CA
Articles
Founders
Patrick Collison
(Content Strategist)Studied maths at MIT before founding Stripe. Also on the board of the Long Now Foundation.
John Collison
(President)Studied at Harvard but dropped out to found Stripe.
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