Administrator, LIVI

£21k

Entry and Junior level
LIVI

GP appointments by video

Job no longer available

LIVI

GP appointments by video

101-200 employees

HealthcareB2BPersonal healthMarketplaceMental healthSaaSWellbeing

Job no longer available

£21k

Entry and Junior level

101-200 employees

HealthcareB2BPersonal healthMarketplaceMental healthSaaSWellbeing

Company mission

LIVI's mission is to make healthcare more equal and accessible for everyone, while continuously improving the experience for patients.

Role

Who you are

  • We’re looking for organised and hardworking people to join our growing Medical Operations team
  • Even if you haven't worked in healthcare before but have the passion, drive and willingness to learn new skills, we want to hear from you!
  • Passionate about providing a high level of customer service
  • Excellent communication skills: proficient in English, both spoken and written
  • Highly organised with strong attention to detail
  • Able to use multiple systems and multitask in a fast-paced environment
  • Strong initiative and problem-solving capability
  • An interest in the healthcare sector is essential
  • Looking for a career opportunity not a job!

What the job involves

  • You will work closely with our Medical Operations Managers, providing phone support to both our GPs and Patients
  • The role is based in our fabulous office close to Aldgate East Station
  • Support GPs in their day-to-day work helping them whenever they need via phone or messaging
  • Ensure our GPs have the best experience working with LIVI
  • Keep the appointment schedule running like clockwork
  • Answer emails and calls from patients in an accurate and friendly manner
  • Quickly find resolutions to patient queries
  • Be the voice of the customer and feedback recurring problems to help make the patient experience first-class
  • Efficiently and accurately process all prescriptions, sick notes and referrals
  • Send out FP10s to all partner practices
  • Build relationships with our growing network of partner pharmacies
  • To problem solve and react in an agile fashion

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Insights

57% female employees

-32% employee growth in 12 months

Company

Company benefits

  • Wellness contribution
  • Work from home opportunities

Our take

Livi (known as Kry outside of the UK) is already operating in Sweden, Norway, Germany, the UK and France, the company now has ambitions to move into new markets across the continent.

Their significant funding has enabled the rapid development and expansion of their product offering, as well as the creation of physical entities that complement their telemedicine platform.

Thanks to its flexible business model, Livi has been able to cater for different healthcare systems and saw its service grow by 740% cross its first 3 European markets last year.

Livi faces competition from other well-funded rivals like Babylon, but with a predicted increase of the telemedicine market from £32bn in 2018 to £150bn by 2026, this is just the beginning of online healthcare, and there is plenty of room for multiple companies.

Steph headshot

Steph

Company Specialist at Welcome to the Jungle