Commercial Key Account Manager, AB Tasty
3+ days a week in office
Customer experience optimisation
Job no longer available
Customer experience optimisation
201-500 employees
Job no longer available
3+ days a week in office
201-500 employees
Company mission
To help companies optimise every step of a customer's journey.
Role
Who you are
- 2-3+ years experience in a quota-carrying Sales position (Key Account Manager, Account Manager, or Account Executive role)
- Experience working with B2B platforms or consulting and proven network in the U.S. market
- Knowledge of digital marketing
- Proven experience implementing customer retention initiatives, achieving high retention rates and customer satisfaction
- Exceptional presentation skills
- Experience with sales frameworks such as SPICED, MEDDIC, Challenger Sale, etc
- Must have outstanding and effective communication skills
- You must have excellent negotiation techniques and you are used to dealing with decision-makers, mostly Heads of Marketing and Product Departments
- The ability to draft clear and concise reports and presentations
- Proficiency with Salesforce.com
What the job involves
- Full-time
- Lobby with high-level decision-makers
- Manage a portfolio of Enterprise clients to ensure their continuous engagement with the AB Tasty platform
- Negotiate and close renewals, upsells and cross sells of your customer portfolio
- Acquire a thorough understanding of key customer needs and requirements
- Propose solutions that meet the client’s objectives and changing demands
- Ensure the correct products and services are delivered to customers in a timely manner
- Expand the relationships with existing customers by engaging through all possible forms of contact, from meetings to weekly calls
- Resolve any issues and problems faced by customers and manage complaints in order to maintain trust
- Prepare regular reports of progress and forecasts to internal and external stakeholders using key account metrics
- Support our growing business by representing and spreading the AB Tasty values
Our take
Enterprises have to move and adapt quickly in order to keep their customers happy, but this isn't always easy. AB Tasty uses embedded AI and automation to help large-scale companies deliver best-in-class customer experiences.
AB Tasty serves a wide range of companies, but focuses largely on e-commerce, travel platforms and fashion retail websites. Their technology easily integrates into any website, and this ease-of-use is a big draw for enterprises. The company now serves around 900 clients, including Cartier, Disney and USA Today. This roster, along with AB Tasty's impressive funding success, are clear indicators that the company is performing well.
AB Tasty has successfully expanded into the US, with revenue there growing by 480% in just two years. The company continued forging partnerships and growing its product through the acquisition of AI-driven personalisation provider Epoq in the autumn of 2022, expanding its European customer base. 2023 was a big year for AB Tasty, showing more growth, moving to one platform and further expanding our reach into AI personalisation.
Kirsty
Company Specialist
Insights
Company
Funding (last 2 of 4 rounds)
Jul 2020
$40m
SERIES C
May 2017
$17m
SERIES B
Total funding: $63.8m
Company benefits
- Huge impact. AB Tasty is only as great as our team. By directly developing the publicly accessible SaaS platform used by all our clients, you’ll have a direct impact on the company’s success
- The opportunity to unleash your creativity. You’ll be free to contribute to the processes, the tools and the organisation of the team, according the agile principles
- No micromanaging. Be the owner of your effort - you’ll be one of the team and fully trusted to take responsibility for your tasks. You’ll have every incentive to make a real impact
- International reach. Our audience is wildly international, and our team is too. Although our HQ is located in France, our company language is English
- Continuous education. We offer many opportunities for each employee to learn and grow from a mix of professional and non professional topics
- Unique career opportunity. By joining a fast-growing company that’s making waves in the tech industry, you’ll have a wonderful chance to enhance your learning and advance in your career faster than you ever thought possible
- Lots. Of. Fun. Our incredible magic makers organize awesome events, such as team games, drinks, yoga classes and parties
- Remote working, flexible schedule. This isn’t a “clock in, clock out” company. We care about your productivity, not tracking every minute you’re on site. It’s up to you to always be responsible for your work, no matter where you are or what schedule you’re keeping
- Time for yourself. After a year within AB Tasty, we offer you a day off during which we simply ask you to think about your career expectations with us. It's not always easy to find time for introspection and to envision what path can lead us to a happy career so we offer a Retreat Day as an opportunity to reflect on that. We not only aim to succeed, but also to make you succeed
Company values
- We bring client satisfaction - Our clients come first. With every action we take we ask ourselves, “will our clients like this?” and “how will they benefit from it?”
- We are impactful - Our energy goes into striving for excellence and creating real impact. We accept failure as a necessary part of bringing about change.
- We go above and beyond - Where others falter, we thrive. An ever-evolving tech landscape doesn’t scare us because we stay curious and push our ideas to new heights.
- We live one team, one dream - No person has greater or less value than another. We leave our egos at the door because we know when one of us wins, we all win.
Company HQ
Sainte-Avoye, Paris, France
Articles
Founders
Alix de Sagazan
(Co-CEO)Previously worked as a Product Manager at Adlink Media, and as SEM and Affiliate Manager at Keyade.
Rémi Aubert
(Co-CEO)Previously worked as an SEO Manager at Twenga, and was an SEM and Affiliate Manager at Keyade.
Salary benchmarks
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