Manager of Digital Strategy and Innovation, Lloyds

• Strategic Influence & Stakeholder Management – Building partnerships and working collaboratively with others to meet aligned objectives. ​​​​​​​You will need to anticipate and balance the need of multiple stakeholders when making decisions
• Customer Centric Mindset​ – Deep understanding of customer needs and behaviours, with a track record of designing and delivering solutions to enhance customer experience and engagement
• Manages Ambiguity & Effectively Challenges - Operates effectively even when things are not certain or the way ahead is not clear. ​​​​​​​Makes good and timely decisions that keep the organisation moving forward, knowing when to push ahead and when seek opinions. ​​​​​​​Communicates with a clear understanding of the unique needs of different audiences

Desirable

• This is an opportunity to lead initiatives that will expand the app experience beyond retail products and financial services, leveraging internal capabilities as well as exciting Fintech partnership opportunities
• In this role, you’ll grow and learn in an environment that truly recognises the importance of delivering positive outcomes for customers and re-imaging the future of mobile banking, developing the vision and enabling a bold transformation
• You’ll be part of a team dedicated to solving customer problems through innovative solutions, emerging technologies and new partnerships
• This team is also responsible for deciding the treatment and strategic outcomes for our groundbreaking ‘Connected Families’ strategy
• Understanding customer needs through data, research and insights
• Working collaboratively across the business to solve complex customer problems
• Defining the end state vision to transform our app experience
• Influencing diverse stakeholders through compelling storytelling
• Delivering through other to bring our vision to life

• End Date: March 28, 2025

• Flex cash: This is 4% of your basic salary and can be used to spend on the benefits of your choice, or you can choose to take it as a cash top up in your monthly salary.
• A generous holiday allowance: You’ll be eligible for a minimum of 22 days holiday (excluding bank holidays), rising to 30 days based on length of service and grade.
• A flexible way of working: Whether you want flexibility over your location or when you log on, together we can create an approach that works for you and for the business.
• Family leave: Up to 63 weeks of maternity or adoption leave. Statutory maternity or adoption pay is available for 39 weeks, and 20 weeks will be enhanced to the equivalent of full pay. Partners can have six weeks of fully paid paternity leave.
• Health insurance: Our company funded Private Medical Benefit provides all colleagues with access to good quality medical care, including accommodation, nursing care and specialist advice.
• Colleague Offers: Get discounts on everything from electrical items to cinema tickets and weekly food shopping. You can share this benefit with up to ten family members or friends.
• Financial products: Take advantage of our great financial products, some at a discounted rate, including current accounts, home and car insurance and loans.
• Share plans: Participate in Sharematch and receive matching shares of up to £45 a month from the company, and you can choose to participate in Sharesave, our combined savings and share option plan.
• Pension: We offer a generous pension plan, with all joiners being automatically enrolled in our 'Your Tomorrow' scheme. You can decide how much you save and get a say in where your contributions are invested.

Lloyds Bank, part of Lloyds Banking Group, began operations back in 1765 and is nowadays one of the UK’s leading retail and commercial banks. As with many leading banks, the company has dealt with its share of controversy – including for its handling of PPI complaints in 2015, and the 2009 European Commission ruling that forced it to part ways with TSB – but it has nonetheless stood the test of time and worked to build back its public reputation in the wake of these setbacks.