• 2+ years experience providing outstanding customer support in a tech or startup environment
• Experience with common customer experience and analytics platforms (e.g. Zendesk, Notion, Delighted, FullStory, Amplitude)
• Comfort working remotely and experience working with distributed teams across different time zones
• Excellent written and verbal communication skills, with a focus on empathy and problem solving
• An interest in identifying patterns in customer conversations and bringing constructive feedback to product and/or engineering teams
• A self-starter mindset, able to prioritize and organize tasks across different workstreams

Desirable

• We’re looking for team members who are passionate about providing the best customer experience possible to the independent professionals who trust Found with helping them manage their businesses
• As a member of a growing team, you’ll also have a direct impact on how we build our team and how Found builds its product
• Support our customers via email, phone, and social media channels during Found’s support business hours. This role will specifically work Monday through Friday, 9am to 5pm PT
• Contribute to our team-facing Knowledge Base, creating and improving articles to ensure you and your teammates have the confidence to answer any question that comes your way
• Represent the Voice of Customer to our product, engineering, design, and business teams, to ensure their needs are top of mind as Found continues to grow
• Identify gaps in our internal processes on the CX team and help develop and implement improvements
• Communicate trends in customer feedback and support interactions to the rest of the company, including product, design, and engineering