Quantitative User Researcher, Wayfair
A global online homeware marketplace
Job no longer available
A global online homeware marketplace
1001+ employees
Job no longer available
1001+ employees
Company mission
To help everyone, anywhere create their feeling of home.
Role
Who you are
- Professional experience - approx. 2+ years of professional experience in research, with at least 1+ year of user research experience specifically
- Bachelor’s degree - in Human Factors, Experimental/Cognitive Psychology, HCI, or related field
- Quantitative research experience - you will scope and execute on quantitative research plans, selecting the appropriate methodology to answer key product and research questions
- Recruitment experience - you will work closely with Research Operations to define & handle UXR study recruitment needs, logistics, scheduling, and incentives
- Analysis and storytelling skills - you will need to clearly synthesize and present UXR insights to key stakeholders with actionable takeaways
- Collaboration skills - you will collaborate across functions such as Product Design, Content Strategy, Product Management, Analytics, Engineering and more
- Proficiency in research and design tools - such as Qualtrics, Userzoom/Usertesting, Optimal Workshop, Reduct, Full Story, Resonate, Figma and Miro
- Product centric mindset – your research will be focused on the digital CX and helping product and design to discover and deliver on new opportunities
- Design thinking experience - you will likely run and participate in ideation sessions and design sprints. We want to hear your ideas and see you build on other’s ideas
What the job involves
- As a Quantitative User Researcher II on the Storefront team, you will be empowered to plan and run research projects end-to-end, including defining clear problem statements, framing project goals and ingoing research assumptions and questions, scoping and selecting the appropriate methods and tools, supporting in recruitment, running/facilitating research activities, analyzing and synthesizing data, sharing and socializing findings, etc
- You will leverage a variety of quantitative user research methodologies such as larger scale surveys (including conjoint analysis, max-diff, etc.), designing & implementing UX benchmarking studies, conducting A/B testing, etc.
- Additionally, you will engage with some of our data sources & visualization tools, such as Looker, Full Story, and Google Big Query, as well as analysis tools such as SPSS or R. Your focus will be on larger-scale approaches that focus on uncovering the ‘what’ of Storefront’s user experience, and highlighting opportunities to meaningfully improve our CX at scale
Otta's take
Sam Franklin
CEO of Otta
Wayfair emerged in the early era of eCommerce with a mission to revolutionize online shopping, offering customers a convenient platform to purchase goods. Today, it stands as one of the foremost global players in the online furniture delivery industry, boasting an impressive inventory of over 33 million products.
Renowned for its extensive product range and comprehensive service offerings, Wayfair distinguishes itself by providing an end-to-end customer experience, from browsing to doorstep delivery. Despite its prominence, the company faces profitability challenges attributed largely to expansion expenses. Nonetheless, its solid presence in the competitive online homeware sector solidifies its position as a key contender.
With ambitious global expansion plans, Wayfair remains committed to maintaining its leadership in the industry. As it aspires to become the ultimate destination for all home needs, its more recent ventures into physical retail represent significant strides toward this overarching goal.
Insights
Some candidates hear
back within 2 weeks
-14% employee growth in 12 months
Company
Company values
- Relentless Customer Focus: Delivering an exceptional customer experience drives everything we do. We invest in understanding our customers and partners. We are all in customer service
- Deliver Rsults With Agility: We prioritize work that drives long-term value. We execute with urgency, learn from failure, and nimbly pivot. The outcomes of our efforts are impactful, measurable results
- Use Good Judgement: We are bold and confident, never reckless. We make reasoned, calculated decisions based on data, critical thinking, and pattern recognition
- Build the Best Team: We lead by setting the bar high, articulating clear goals, and diving deep. We hire, develop, and leverage only the best. Our leaders continually reevaluate and strengthen their teams and do not shy away from hard decisions. We expect and demonstrate excellence
- Collaborate Effectively: We invest in cross-functional global partnerships that maximize impact and minimize duplication. We prize collaboration in all interactions – with our teammates, stakeholders, and suppliers. We disagree, align, and commit. Effectiveness and efficiency in collaboration are required.
- Respect Others: We earn and show respect, treating our teammates and partners with empathy and inclusion. We presume good intent while prioritizing impact. We balance confidence and candor with humility and kindness.
- Be an Owner: We are Wayfair first. We act on what’s best for the company, ahead of team or individual goals. We spend every dollar as if it is our own. We take pride in Wayfair’s success while planning the next win. We always think long-term
- Innovate & Improve: We are not limited by precedent. We boldly challenge the norm. We continually identify opportunities to innovate, improve, and simplify. We value incremental improvements, but we also look for game-changing breakthroughs.
- Adapt & Grow: We value adaptability and self-reflection. We find opportunity in every change, experience, and mistake. We are committed to continuous self-improvement.
Company HQ
Prudential / St. Botolph, Boston, MA
Articles
Founders
Niraj Shah
(Co-Founder & CEO)Studied Engineering at Cornell University before co-founding Spinners, a Boston-based IT services company. Previously acted as Entrepreneur in Residence for Greylock and has served as CEO of Wayfair since co-founding the company in 2002.
Steven Conine
(Co-Founder)Co-founded Spinners before working for Operations at iXL. Conine also co-founded Pillar VC in 2016.
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