Product and Customer Manager, Aviva
Bonus opportunity - 10% of annual salary, depending on your performance and Aviva’s + Up to £1,200 of free Aviva shares per year through our Matching Share Plan
Insurance, wealth and retirement business
Job no longer available
Insurance, wealth and retirement business
1001+ employees
Job no longer available
Bonus opportunity - 10% of annual salary, depending on your performance and Aviva’s + Up to £1,200 of free Aviva shares per year through our Matching Share Plan
1001+ employees
Company mission
With you today, for a better tomorrow. Aviva exist to be with people when it really matters, throughout their lives.
Role
Who you are
- Good knowledge of the UK General Insurance market and attention to detail to understand business requirements and articulate the into user stories
- Demonstrable operational expertise, with a passion for delivering outstanding customer outcomes
- Strong problem-solving skills, ability to collaborate effectively within agile teams, and demonstrate a customer-focused mindset
- Eagerness to develop hands-on experience within business change and agile delivery methodologies
- Ability to drive change and process improvement within an agile squad, with focus on a specific journey or feature
What the job involves
- As a Product and Customer Manager, you will play a pivotal leadership role within the Aviva Zero product team
- Your responsibility will be to guide and mentor the agile delivery squad, driving forward the implementation of continuous improvement activities while ensuring a focus on commercial objectives and customer-centric initiatives
- You’ll oversee the development of car insurance products distributed through price comparison sites, with a focus on incorporating sustainable solutions, such as carbon offsetting features, into our offerings
- In this role, you’ll collaborate closely with a Senior Product Owner, influencing product strategy and direction, while ensuring that the team works effectively to improve our offerings
- You will also take ownership of driving business change and fostering a culture of continuous improvement across the squad
Salary benchmarks
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Insights
2% employee growth in 12 months
Company
Our take
With 18 million international customers, Aviva is the largest provider of insurance and leading life and pension funds in the UK. With a history that dates back to the founding of Hand in Hand Fire & Life Insurance Society in 1696, Aviva’s current form is thanks to a merger between Norwich Union and CGU plc in the year 2000.
Over the noughties, Aviva grew its market out to Europe and established a high-profile foothold in America thanks to the most expensive advertising campaign of the time that included celebrities Alice Cooper and Bruce Willis. Into the 2010s, the insurance broker was forced to restructure and close a large number of its non-core businesses in a bid to increase its shareholder returns and streamline its focus. In 2012 it sold its US wing to Athene Holding to further this goal.
Now stripped back after sell-offs of subsidiaries in Indonesia, Italy, and many more countries, Aviva is refocusing on pensions. In the wake of a Pensions Dashboard Programme delay in the UK, Aviva is in the running to take over the programme thanks to its pre-existing private systems. This exemplifies Aviva’s renewed focus on the fintech sector, all whilst playing national analyst during the cost of living crisis thanks to its annual Age of Ambiguity study.
Steph
Company Specialist at Welcome to the Jungle