Marketplace Trust Manager, Motorway

• 3-4 years of experience in trust, safety, compliance, fraud prevention, or a related field
• Experience managing a team
• Strong understanding of the online marketplace landscape and the unique safety challenges it presents
• A curious and creative mind, open to not just finding challenges, but coming up with ways to solve them
• Experience developing and implementing policies and procedures
• Experience with modelling and forecasting a bonus, but not essential
• Excellent analytical and problem-solving skills
• Strong communication and interpersonal skills
• Ability to work independently and as part of a team
• Passion for protecting users and creating a safe online environment

• We are looking for a Marketplace Trust Manager to join our team and help us make Motorway the safest and most trusted online marketplace for used cars
• In this role, you will be responsible for leading a team of analysts
• You will be given a high-degree of autonomy in defining and implementing overall strategy on marketplace trust
• You will report into the Head of Legal & Risk
• You will also work closely with our product, engineering, and senior leadership to develop and implement policies, procedures, and product developments that keep our platform a safe and sustainable place to do business
• Be prepared to hit the ground running and make recommendations for change
• Build, lead, mentor, and develop a team of Marketplace Trust Analysts. Provide guidance, training, and ongoing support to ensure the team is well-equipped to handle challenges effectively
• Act as a key advisor to senior leadership and exec team, securing buy-in for strategic initiatives that improve platform trust and user safety
• Develop and implement strategic policies and frameworks to proactively prevent fraud, scams, and safety risks, ensuring a secure and trusted platform
• Lead critical investigations into marketplace integrity incidents, collaborating with cross-functional teams to ensure swift and effective resolution
• Monitor and analyse key metrics to identify areas for improvement in our product and develop action plans to enhance user confidence in our marketplace
• Collaborate with product and engineering teams to develop and implement trust & safety features
• Stay up-to-date on the latest industry trends and best practices in trust and safety

• Many of our roles include significant stock options, so you can share in Motorway’s growth and future success
• Our friendly team meet up regularly for lunches and after-work drinks, plus we hold larger events at least twice a year
• Many of our roles include flexibility to work from home regularly
• Your health is your wealth! We take our health and well-being seriously with comprehensive BUPA health insurance offered to every team member - which now covers pre-existing conditions (as long as they're included in the policy). We also offer discounted dental and discounted gym memberships
• Lease a brand new electric car through your gross salary saving up to 40% on the retail cost
• Purchase a bicycle, accessories and safety equipment through your gross salary, so that you can save on the cost of a new bike & accessories
• Our pension provider is NEST, through whom you have a choice of funds that you can align with your faith, beliefs and attitudes to risk
• Work from any European timezone 1 month per year
• We offer a workplace nursery scheme, where employees can pay for nursery fees via salary sacrifice and, as a consequence, save on tax

Total funding: $274.4m

Like many industries, the second-hand car market has undergone significant transformation, with more and more dealers and car owners looking to buy and sell cars online. Motorway is one of a handful of online car marketplaces that are capitalising on this trend.