Technical Support Engineer, Finch
Universal payroll and HR API
Open for applications
Universal payroll and HR API
21-100 employees
Open for applications
21-100 employees
Company mission
Finch's mission is to democratize access to the infrastructure that underpins the employment sector, and unlock much-needed innovations for both employers and employees.
Role
Who you are
- Strong problem-solving skills and the ability to troubleshoot technical API issues
- Excellent communication skills and the parallel ability to explain complex technical concepts to non-technical stakeholders, while diagnosing technical issues with
- Experience working with APIs and back end technologies
- Experience working with NodeJS, PostgreSQL, Redis, and with AWS cloud services
- Knowledgeable with various API authentication and authorization methods; preferably OAuth
Desirable
- System design skills and experience working with distributed systems
- Experience using Git in a professional environment
- Proven proficiency in Computer Science, Engineering, or a related development field
What the job involves
- In the TSE role, you’ll primarily partner with our Developer Success, Engineering, and Product teams to deliver the optimum service for our customers
- Guide customers through advanced technical troubleshooting with our API or platform
- Collaborate with engineering and product teams to identify root cause, surface severity, scope solutions, and resolve technical issues
- Contribute to our culture of scaling technical documentation and resources
- Enhance testing best practices
- Help improve self-resolution rates: how can customers use Finch’s products, improve integrations, navigate our documentation and
- Make Finch better through continuous improvements to our products, processes, workflows, improved practices and more
- Develop subject matter expertise to ensure Finch is up-to-date with the latest developments in the employment data API space
Our take
HR teams deal with a major headache, using disparate systems for employee information and payroll that don't often line up neatly with one another and require a large amount of manual data entry take make most of their processes work. Finch exists to solve this, providing APIs that allow companes to build a unified process and single dashboard for all a company's HR functions, allowing HR teams to manage employee benefit contributions, onboard new employees and much more without having to manually pull data from spreadsheets, pdfs and internal servers.
Finch isn't the only company to have noticed this problem, and faces major competition in the HR API space such as Merge and Flexspring, as well as products from larger rivals such as Plaid. However, Finch stands aside due to the security features of its product which allows for the data it handles to be encrypted in transit as well as at rest. It also has advanced access management functions to prevent unauthorized people from accessing data moving through the platform.
Finch has recently raised significant funding in a Series B round which will be used to futher develop the product and to hire addition talent, especially in engineering, product and customer success teams. As the company is already revenue positive and the demand for its product is only growing, Finch is well poised for future success.
Freddie
Company Specialist
Insights
90% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Jun 2023
$3.5m
LATE VC
Feb 2023
$40m
SERIES B
Total funding: $64.7m
Company benefits
- $1K to build your home office
- 401(k) retirement program
- Equity to full-time teammates
- Stipend for co-working spaces
- $100/month wellness stipend
- Professional development budget
- $600/month stipend for groceries
- Company-wide off-sites twice a year
Company values
- Execution
- Curiosity
- Humility
- Empathy
Company HQ
Panhandle, San Francisco, CA
Articles
Leadership
Jeremy Zhang
(CEO)Studied Electrical Engineering and Economics at Duke University. Was a Y Combinator member in 2020. Worked in R&D at Amazon Robotics, and as an Early Engineer at Smartcar.
Ansel Parikh
(COO)Studied at NYU Stern School of Business and Y Combinator. Worked as an Equity Research Associate. Are an Investor at Kleiner Perkins and Bond.
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