Staff Site Reliability Engineer, ServiceNow
More information about location
Cloud-based digital workflows for enterprises
Job no longer available
Cloud-based digital workflows for enterprises
1001+ employees
Job no longer available
More information about location
1001+ employees
Company mission
To transform IT to revolutionise the enterprise.
Role
Who you are
- Deep knowledge of Linux systems
- Experience working with relational database: MySQL, MariaDB or PostgresSQL
- Experience working with systems at scale - supporting critical services with focus on automation, observability, availability, and performance
- Experience with Kubernetes to orchestrate the deployment, scaling, and management of containers
- Experience Coding in various languages; preferrably Python, JavaScript, and Ruby
- Networking skills, IP addressing and routing
- Team-first attitude and an uncompromising attention to detail
- An eye for proactively anticipating potential issues, expertise in performing root cause analysis, and a mindset focused on building effective solutions to prevent recurrence
- Good collaboration and communication skills
Desirable
- Expertise in Observability and Monitoring of applications, services, and networks at scale
- Experience with DevOps automation, CI/CD pipeline and agile methodologies such as Gitlab CI-CD
- Experience writing test specifications and understand the fundamentals of test automation
- Experience working with Cloud technologies such as Azure and AWS
- Experience in configuration management of infrastructure using Ansible or puppet
- Experience developing on the ServiceNow Platform
What the job involves
- The Site Reliability Engineering team is a group of highly technical engineers who are tasked with maintaining and developing the reliability, scalability and performance of the ServiceNow platform and infrastructure
- The SRE is empowered to drive technical resolutions across the technology stack from application through to hardware and all stops in between
- The ultimate goal of the SRE is to never have to escalate an issue to an engineering or development team and to completely own the resolution of incidents
- They are also tasked with driving forward the operability of the platform to drive down incident numbers and to reduce MTTR
- To accomplish this the team combines Software Development, Networking and Systems Engineering expertise with a strong desire to be challenged by problems of scale and complexity and to make services better for our customers
- Provide relief and sustainable resolution to issues within our infrastructure
- Use your experience in software development, systems engineering, and networking to proactively prevent repeatable issues
- Drive initiatives with partner teams to improve the reliability and performance of the infrastructure through improved system design
- Drive a culture of intolerance to manual activity which results in a highly automated environment delivering scalable solutions
- Drive monitoring and automation initiatives
- Please note this is a Swing shift role with a Wed-Sat working week, and includes a shift allowance to compensate
Our take
ServiceNow provides cloud-based solutions that define, structure, manage, and automate services for enterprise operations, transforming old, manual ways of working into modern digital workflows. The company was founded in 2004 with a vision to build a cloud-based platform that would enable regular people to route work effectively through the enterprise.
Much as Salesforce enables a company to manage its external clients by keeping a record of all contacts and interactions, ServiceNow promises an internal system to meet the needs of employees. It has succeeded in claiming half the market, setting itself apart from legacy IT service-management software players like BMC Software, Hewlett Packard Enterprise, Cherwell Software and CA Technologies.
The company's success comes from two product traits: simplicity and customisability. ServiceNow's IT tools don't require the IT department to set them up. Once running, they offer a single collection centre for requests, data points and checklists, all of which can in turn be analysed by algorithms to predict needs, flag concerns and measure efficiency.
The company has more than 7500 customers, including 80% of the Fortune 500 list of the United States' largest corporations. ServiceNow now looks to increase its revenue threefold in upcoming years and has entered into a 5-year partnership plan with Visa, beginning with the launch of a Visa-integrated dispute resolution solution for issuers. The company is prioritising organic growth over mergers and acquisitions, with a target revenue of $15 billion, something which its Visa partnership will no doubt aid in achieving.
Freddie
Company Specialist
Insights
Some candidates hear
back within 2 weeks
16% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Mar 2012
$11m
GROWTH EQUITY VC
Feb 2012
$17.9m
GROWTH EQUITY VC
Total funding: $83.8m
Company benefits
- Commuter benefits
- Annual learning stipends
- Work from home opportunities
- Generous family leave
- Matched donations
- Flexible PTO
- 401(k) matching
- Paid volunteer time
Company values
- Win as a team
- Innovate and execute
- Stay hungry and humble
- Deliver customer success
Company HQ
Santa Clara, CA
Articles
Leadership
Fred Luddy
(Chairman Of The Board)Previously Software Developer at Amdahl Corporation for 4 years and CTO at Peregrine Systems for 13 years.
Diversity & Inclusion at ServiceNow
- Enabling and empowering our people: We use rich learning programmes to equip employees with inclusive mindsets and skills, and we build equitable processes across our entire talent ecosystem
- Engaging our communities and allies: We make space to listen, share openly and engage in respectful dialogue. We extend into our communities through civic engagement, digital literacy and non‑profit support
- Building diverse talent and hiring inclusively: We grow stronger together by developing and advancing individual talent and by improving representation at all levels.
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