Community Manager, Industrious

• 4-6 years of work experience in hospitality, event management, customer service, or business operations
• Self-starter who has the ability to work independently but can also collaborate with a team as effectively
• Exceptional organizational and multitasking skills
• Ability to connect well with people; warm and approachable
• Passion for delighting customers through value-add events and programming
• Enjoys continuous change and improvement
• Adept at creating processes and is well organized
• High hustle quotient: willing to get your hands dirty as necessary to move fast and get things done
• A plus: proficiency in Canva, creative flyer/poster design, G-Suite, Airtable/ CRM platforms
• Must be able to stand for long periods and carry up to 50lbs
• This is an in-office position (Mon - Fri) in our Client location in Midtown, NYC

• Industrious is hiring a Community Manager, Tenant Experience to manage high-impact customer experience initiatives for thousands of tenants.
• You will be responsible for planning, marketing and executing engaging events for your building community.
• You will curate, write content and distribute all building-wide communications ensuring that messaging is impactful and targeted to the right people at the right time.
• You will ensure amenity spaces provide value, are energized and easy to use. You will act as a model for all building staff - an elevated service offering and culture. Success will mean providing a happier, more productive, and more connected workplace for thousands of customers
• Programming, tenant engagement, and communications
• Planning: Concept, develop and execute dynamic programming plans focused on strategic values that build community and engagement. Manage all aspects of events including budgeting, vendor management, onsite execution and reporting
• Communications: Manage robust content calendar & marketing of events and programming. Create and distribute all building wide communications including newsletters, digital signage, posters and e-blasts
• App Management: Own the management of the tenant experience mobile application, including:
• Content creation and copywriting for news feeds, blogs etc
• Maintaining audience profiles and user groups
• Marketing the event calendar
• Distributing timely building notices
• Negotiating local perks and partnerships
• Become an invaluable resource to tenant/employee workplace experience teams, HR or office managers in a way that encourages building/employee engagement but also allows them the opportunity to amplify their own culture
• Amenity Management:
• Assist property managers with the management of amenity space vendors and any other 3rd party amenity vendors
• Manage bookable amenity spaces such as meeting, focus and wellness rooms
• Ensure amenity spaces are clean and maintained
• Service Culture:
• Build strong bonds with tenants ensuring their experiences are personalized and their days are productive
• Confidently, empathetically and professionally communicate and resolve issues
• Greet and assist all in a friendly & welcoming manner according to the arrival standards and daily interaction steps of service
• Model and reinforce hospitality training for all line level building staff
• Hospitality Standards:
• Help develop hospitality standards and operating procedures that may be unique to the property
• Curate elevated on brand hospitality amenities including bathroom amenities, flowers, scent and music. Manage inventory
• Follow and audit established brand identity standards including building wayfinding, event signage and other service notices
• Support leasing efforts: Develop, implement and conduct the amenity tours and create prospective tenant marketing materials to ensure that we become a benefit to the buildings leasing team and strategy
• Champion our vision of holistic property management; all building staff work together to ensure tenants feel cared for and appreciated

• Healthcare - We care deeply about the physical and emotional well-being of our employees. That’s why we offer a range of plan options through United Healthcare, including a variety of employer-paid plans that provide coverage for employees and their families
• Flexible Vacation Time - At Industrious we have a flexible PTO policy. This encourages people to enjoy life outside of work, recharge and look after their mental and emotional health. Take the time you need to have a balanced and fulfilling personal life
• Paid Parental Leave - Families come in all shapes, sizes, and types. We welcome each new addition with generous paid leave so that you can bond with your new child
• Stock Options - We want you to be invested in Industrious’ success. All salaried Industrious employees receive a stock options grant that starts vesting on day one
• Learning & Development Grant - We’re committed to your professional development. We’re proud to offer a yearly grant so that you can take a class or learn a new skill
• Employee Resource Groups - These groups support, promote, and celebrate team members united around shared characteristics or life experiences

Total funding: $322m

Industrious was founded in 2012 when its creators noticed that people often work d better in hotel lobbies and coffee shops than in traditional offices. This inspired the company to develop flexible workspaces that blend the casual environment of public spaces with the resources, security, and professionalism of an office setting.