Principal Customer Success Manager, Checkr
$122.8-166.1k
More information about location
Automated background checks
Job no longer available
Automated background checks
1001+ employees
Job no longer available
$122.8-166.1k
More information about location
1001+ employees
Company mission
To build a fairer future by designing technology to create opportunities for all.
Role
Who you are
- 5+ years of Customer Success experience managing large enterprise relationships with deep technical/product needs. You have served a $20M+ book of business with your company’s largest strategic clients
- Technical background that enables you to rapidly understand the Background Check Industry and Checkr’s software products
- Technical ability to understand customer workflow nuances and their impact
- Excellent written and verbal communication skills - able to simplify complex business problems in a digestible and approachable manner
- You are flexible and tenacious, fully capable of juggling and completing multiple priorities and projects (internally and externally) in a fast-paced environment
- Experience with common software applications i.e. Zendesk, Salesforce, Google Apps, etc., and the ability to conduct basic analytics using BI tools like Looker
- Experience in a B2B software technology company. HR tech industry experience a plus
- You enjoy planning, adjusting, executing, winning, and celebrating as a team
What the job involves
- As a Named Principal Customer Success Manager, you will work as part of a customer success team responsible for driving product adoption, growth, value, and partnership with our named (largest enterprise) customers
- Success in this role will be measured by your ability to deepen existing relationships through strategic alignment, navigate through technical workflows, and quickly win key customer stakeholders' trust
- You will work with fellow professionals who succeed through collaboration, grit, and constant learning
- You will also partner directly with your assigned customers’ leadership teams through polished communication and strong executive presence, allowing you to act as a trusted advisor and advocate while ensuring the overall health of your accounts
- Own navigating through key challenges and investigations and driving the long-term Functional/ Technical Solution Strategy for the customer along with the Customer Success Director
- Establish great working relationships with cross-functional peers to shape Checkr’s products and services and resolve issues quickly and effectively
- Ability to demonstrate complex business problem-solving skills. Ability to break a problem down, work with internal and external stakeholders to simplify and find creative solutions
- Develop a deep understanding of Checkr products, processes, and end-to-end customer workflows to respond to customer inquiries in a timely and professional manner
- Diagnose and troubleshoot high-level technical issues by reviewing logs (or other methods) to ensure customer satisfaction
- Advanced program/project management skills along with detailed documentation (such as decision log) skills
- Ability to understand customer analytics requests, ask appropriate discovery questions, and present insights/outcomes in a business context along with opportunities for future improvements
- Establish a deep level of trust with customers to solidify existing strategic partnerships
- Team player who will work across the organization with Product Management and Engineering to continue improving the way we serve our customers
- Act as a strong voice and internal advocate for customers
Otta's take
Theo Margolius
COO of Otta
Checkr addresses the unpleasant and time consuming process of background checks so that companies using on-demand employees can make safer, more informed hiring decisions in less time. Background checks are a critical part of the hiring process, and CEO Daniel Yannisse noticed that they were painfully slow, resulting in loss of work for candidates and productivity downturns for employers.
Before Checkr entered the market in 2014 with its innovative AI technology and a solid $50m in venture capital funding, companies were waiting upwards of two weeks for their checks. Checkr substantially reduces this time frame and has grown to receive a $5 billion valuation.
Checkr has accelerated growth by making several highly advantageous acquisitions of competitor companies GoodHire and Inflection. As the world of work embraces diversity and inclusion, the company announced an end-to-end service for candidates wishing to expunge their criminal records, furthering the company’s ‘fair chance’ mission and clearing 1000s of candidates for free since 2021. New products launched at the end of 2023 include Checkr Pay (providing access to payment right after a shift) and Checkr Onboard (unified onboarding processes), exemplifying how Checkr is keeping pace with a rapidly changing, flexible, and mobile-first workforce.
Insights
Company
Funding (last 2 of 6 rounds)
Sep 2021
$250m
SERIES E
Sep 2019
$160m
SERIES D
Total funding: $548.9m
Company benefits
- Parental leave
- Stock optoins
- Work from home opportunities
- Comprehensive Health Plans | We cover 100% of insurance premiums and offer generous parental and family leave
- Competitive Compensation | We offer competitive salaries and meaningful equity
- A Variety of Food and Snacks | Our culinary team serves a rotating menu for lunch each day, along with unlimited snacks and drinks
- Wellness Programs | We invest in the holistic well-being of every team member through education reimbursements, onsite massages, and physical therapy
- Flexible Paid Time Off | We want you to take the time you need to relax and recharge
- Fitness and Public Transport Reimbursement | We’ll cover your commute and help you stay active with our onsite gym or fitness provider of choice
Company values
- Humility - We are respectful and free from arrogance. We put the success of our employees over our company and are excited to learn from each other.
- Grit - We are passionate and hustle to raise the bar. We persevere through our challenges and grow from our failures.
- Transparency - We trust each other to communicate the good and the bad as it relates to doing our best work. We aren’t afraid to voice our opinions and are receptive to feedback.
- Connection - We genuinely care about each other and understand that our people are our power. We celebrate our lived experiences and enjoy helping and supporting each other.
- Ownership - We strive for thoughtful impact, take pride in our work, and hold ourselves accountable. We step up and take on new challenges to help further the success of the company.
Company HQ
Financial District, San Francisco, CA
Articles
Founders
Jonathan Perichon
(CTO)After an MSc in Computer Science, Jonathan worked as a Software Engineer at Mogreet and deliv for a combined year and a half. He co-founded Checkr in May 2014, serving as CTO since.
Daniel Yanisse
(CEO)Daniel worked as a Software Engineer at Mogreet and Deliv before co-founding Checkr.
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