Sales Operations Analyst, Sprinklr
$66-110k
Unified-CXM platform
Job no longer available
Unified-CXM platform
1001+ employees
Job no longer available
$66-110k
1001+ employees
Company mission
To enable every organization on the planet to make their customers happier.
Role
Who you are
- Ability to pull data points and analyses together to influence leaders and provide strategic recommendations
- Ready to dig into complex problems and become an expert in Sprinklr’s operations at every level
- Ability to thrive in a fast-paced, rapidly changing environment and work under tight deadlines to prioritize multiple deliverables and responsibilities
- Interprets business issues and recommends best practices and innovative solutions
- Detail-oriented and able to maintain a high level of ownership and accuracy
- Communication skills and an ability to partner effectively across the organization from the individual contributor to senior leadership level
- High standards of accuracy and precision
- Ability to think creatively and problem solve; highly driven and self-motivated
- BA/BS or equivalent experience
- Experience across one or more operations functional areas: Sales Operations, Business Operations, Consulting, or Finance
- Background in SaaS or a recurring customer subscription model company
- Experience using Salesforce, Power BI, & Microsoft Applications
- Experience with data management and an understanding of data transformation and visualization techniques to drive insights and data-driven decision making
What the job involves
- As a part of the Worldwide Operations team, this individual will drive the effectiveness and efficiency of our Sales organization by collaborating with leaders within the Sales and Operations teams
- We have a strong culture of data-driven decision making at Sprinklr and this individual, in collaboration with the rest of the Worldwide Operations team will function as a center of expertise for the Sales organization
- In order to be successful, this individual will have demonstrable experience in analyses, reporting and processes across a broad range of Sales Operations and Sales topics such as pipeline, productivity, predictive analytics, conversion reporting, compensation, reporting and dashboards, and forecasting
- They will also have experience working closely with a number of internal stakeholders, including Operations, Sales, Finance, Marketing, and the Senior Leadership team
- Report to leaders and regional teams on results, forecasts, and trends with insights and analysis through dashboards, presentations, and reporting
- Develop KPI reporting and key business insights
- Ability to pull data points and analyses together to influence leaders and provide strategic recommendations
- Ready to dig in to complex problems and become an expert in Sales Operations at every level
- Develop recommendations for new business processes and initiatives to support improvements in Sales Operations
- Partner with the Sales & Operations leadership to analyze current and past trends in key performance indicators including sales team performance, pipeline conversion, cost of customer acquisition and lifetime value of customers
- Develop financial models and analyses for business partners to support optimal sales and marketing decision making
- Communicate initiatives and goals with Senior Management Team
- Support compensation design to determine the metrics and targets that the teams within Sales are measured on
- Partner with cross-functional teams on business initiatives that impact systems, reporting, policies, and process improvements
- Translate business initiatives into actionable objectives for Sales operations by developing, coordinating, and implementing a plan then measuring the overall impact and success
Our take
Sprinklr is an established CXM provider, offering a long-standing, purpose-built platform that boasts enterprise-class security, governance and privacy. It uses a suite of professional services to ensure that customers consistently find a return on their investments and reach new levels of success as a business.
There are a number of CXM software companies on the market, including Zendesk, Satmetrix and IBM Tealeaf, all offering companies the means to manage and improve customer experience via online platforms. However, Sprinklr has drawn a number of big-name corporate clients, including Microsoft, Nike, Netflix, McDonalds, Marriott and more.
The company has also garnered enormous investments over the last decade, and is now valued at $2.9 billion. With over 1000 enterprises globally, including over 50% of the Fortune 100, the company is poised well to continue with its established success.
Steph
Company Specialist
Insights
Company
Funding (last 2 of 8 rounds)
Sep 2020
$150m
CONVERTIBLE
Sep 2020
$200m
GROWTH EQUITY VC
Total funding: $578.5m
Company benefits
- Compensation & Equity
- Health & Wellness
- Holiday & Flexible PTO
- Learning & Growth
Company values
- It's OK to make mistakes
- Sprinkle, don't shout
- Fix, don't complain
- Never, ever give up
- Passionately, genuinely care
Company HQ
Midtown South, New York, NY
Articles
Leadership
Ragy Thomas
(CEO)Joined Tata Unisys as a Senior Software Engineer in 1994 before moving to AT&T. Built Advaya, an email marketing platform, in 2000. Joined Bigfoot Interactive as CTO, and then moved to Epsilon Interactive Services Group- where he eventually took on the role of President. Has held several Board positions since, and is a frequent startup investor. Founded Lyern in 2016, and Sprinklr in 2009.
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