Technical Product Support Analyst, ASI
Technical Services
$45-50k
More information about location
Media, marketing and education organization
Job no longer available
Media, marketing and education organization
201-500 employees
Job no longer available
$45-50k
More information about location
201-500 employees
Company mission
To be the trusted partner of the promotional products industry by fostering its success every step of the way. To encourage growth and innovation, ASI provides the industry’s technology, education, events, research, news content and business connections.
Role
Who you are
- 2-3 years Technical Support or Customer Service Call Center experience required
- High School/GED equivalent
- Proven ability to complete accurate data entry
- Professional phone demeanor required
Desirable
- Technical school certification
- Bi-lingual skills are a plus
What the job involves
- In this role, you will provide ASI’s distributors and suppliers with product support and training in how to use electronic and digital products to grow their businesses faster and more profitably
- Responding timely, proactively and accurately to incoming telephone calls, chats, web requests and email inquiries
- Promoting self-service material during support calls and emails
- Offering members comprehensive training, guidance and recommendations related to new and existing products
- Training members to use our search tools, print materials, software and online products, including: ESP Platform (Web, CRM, Orders, Mobile, Websites), and ESPOnline, for quick solutions. Verbally walking members through using all products
- Prioritizing and attending to all inquiries with friendliness and professionalism while focusing on attaining first call resolution goals
- Handling escalated issues and resolving as many as possible before referring them to a Senior Product Support Analyst or to management
- Instructing members on installation of basic hardware and software via the telephone, internet and written instructions
- Offering assistance and explaining the benefits of ASI membership after identifying up-sell and new business opportunities
- Identifying demand for new product features and submitting recommendations to the Management team
- Other duties as assigned by manager
Our take
The Advertising Specialty Institute (ASI) is the world's largest provider of technology and B2B services for the promotional products industry. Connecting suppliers who create promotional items with distributors, helping companies brand and market themselves effectively.
With a wide range of tools and services, ASI supports 25,000 clients across 53 countries, making it easier for them to find the right products and grow their business.
Its platform provides a space for suppliers to showcase their products, allowing distributors to easily access and purchase them. ASI also provides valuable industry insights, educational resources, and cutting-edge technology solutions that help clients stay competitive.
With a rich history dating back several decades, ASI has continuously evolved, adapting to new technologies and market trends to better serve its clients in changing times. With this commitment to innovation, ASI remains a trusted partner for businesses around the world and looks like it will continue to for many years to come.
Kirsty
Company Specialist
Insights
Few candidates hear
back within 2 weeks
Company
Company benefits
- Medical, Dental, and Vision coverage, available on day one of employment
- Paid maternity and paternity/bonding leave (12 weeks paid for birthing/primary parent and 4 weeks paid for secondary parent) and a parent support group
- 12 weeks of paid daycare for new parents (14 weeks at our onsite daycare center, Lots of Love)
- Free Health and Wellness programs
- Free 24/7 access to Magellan Employee Assistance Program and Teladoc
- Day one 401(k) with company match
- Paid holidays, floating days, and paid time off (PTO)
- Office amenities with onsite café, Starbucks, 24/7 free gym access and classes, onsite daycare, EV charging stations, creative spaces such as our community garden club, music room, art room, and relaxation space
Company values
- We care about our members and colleagues and the communities where we live and work.
- We treat people as we would like to be treated. That means following through, listening and considering alternative views and ideas.
- We are fair, open and honest with each other, our members, our partners and our vendors. We deliver on our promises. If we can’t, we try to make it right.
- We surround ourselves with talented, enthusiastic people who want to learn, grow and help us improve. ASI isn’t for everyone, and that’s OK.
- We embrace diversity. In race, creed, color, ethnicity, national origin, religion, sex, age, sexual orientation, marital status, physical ability, veteran status and everything in between. Diversity broadens and deepens our understanding, and helps us represent and serve everyone.
- We’re like a family. We have fun, willing to be as silly as we are serious. We celebrate everyday accomplishments and successes, and share in major milestones.
- We invest in our future by encouraging and nurturing new ways to serve members and each other.
- We use data and facts to make decisions, but we aren’t afraid to take risks.
- We hold ourselves, and each other, accountable. That’s how we learn for next time.
- We strive for excellence in everything we do, from the products we create to the relationships we build.
- Above all else, we’re with each other, every step of the way.
Company HQ
Trevose, Feasterville-Trevose, PA
Articles
Leadership
Timothy Andrews
(CEO, not founder)They joined ASI in 2003 and have served as President and CEO since. Prior to this, they were the CEO of Primedia Business Magazines & Media as well as working in a variety of Editorial, Marketing, and Product Development roles at Dow Jones.
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