Implementation & Support Specialist, Vertice
+ Equity
3-4 days a week in office
SaaS and Cloud spend optimization platform
Be an early applicant
SaaS and Cloud spend optimization platform
101-200 employees
Be an early applicant
+ Equity
3-4 days a week in office
101-200 employees
Company mission
Vertice exists to fulfill two primary objectives for our enterprise customers: to save your business substantial amounts of money, and to save your key leaders substantial amounts of time.
Role
Who you are
- 1-2 years experience in a customer-facing role working for a SaaS company or fast-growing start-up
- A sharp eye for detail and a familiarity with spreadsheets, online forms, and data management
- Comfortable with handling confidential customer or contractual data
- Comfortable working with SLAs and meeting set deadlines for tasks
- Expert knowledge of Microsoft Excel, Google Sheets, or other spreadsheet software (SQL skills are a bonus)
- Strong ability to prioritize and manage workloads according to business needs and time-sensitive SLAs
- Proficiency with customer experience tools like Zendesk, Freshdesk, Intercom, or similar platforms
- Excellent analytical, problem-solving, and communication skills
- This role requires meticulous attention to detail and comfort in working with spreadsheets, online forms, and customer data
What the job involves
- As an Implementation & Support Specialist, you will play a pivotal role in ensuring our customers' success by handling both data-driven tasks and providing outstanding product support
- Your primary focus will be preparing and verifying the accuracy of contractual data, ensuring smooth customer onboarding, and acting as first line of support for any technical or data-related issues
- There will also be an expectation to service and support our customers post-implementation when the business dictates
- Timely onboarding of new customers and uploading of contracts to the Vertice platform
- Prepare, verify, and maintain accurate customer and contractual data, ensuring completeness and accuracy of all documents
- Research and obtain missing information from incomplete data sets, ensuring all customer details are up-to-date before onboarding is complete
- Ensure customers are informed every step of the way - raising issues and blockers with Customer Success
- Maintain logs of all interactions, data updates, and support cases to ensure accurate records and accountability
- Identify trends and common issues during the onboarding process, providing insights to continuously improve internal processes and customer experience
- Escalate critical issues, bugs, and security concerns to the appropriate teams, ensuring they are addressed promptly
- Work with our QA process to constantly ensure data accuracy for our customers
- In this role, you’ll be the crucial link between our data, product, and customers, ensuring accuracy, efficiency, and customer satisfaction at every step of the process
Salary benchmarks
Our take
Vertice is an early stage startup looking to take its first strides in the SaaS procurement market. Whilst SaaS has been around for decades, the explosion of business-critical SaaS over recent years has seen corporate spend balloon, and ecosystems only get knottier. Vertice’s platform aims to help finance leaders to exercise more control over the spend, efficiency, and quality of their SaaS procurement. The solution is designed for finance, IT, and procurement teams.
Vertice’s founders are veterans of the SaaS scene, having created and ultimately successfully sold ScanSafe and Wandera over the past two decades.
With deep knowledge of the SaaS market, substantial resources, and crucial experience, the team behind this platform have the clout to compete against better-established competitors in the SaaS procurement software market. They have recently raised impressive funding, and will be focused on accelerating its global growth revenue, expanding engineering and commercial teams, and developing the platform.
Freddie
Company Specialist
Insights
Some candidates hear
back within 2 weeks
Company
Employee endorsements
Intelligent people
"The proven track record of the founders at Vertice has allowed it to attract the highest talent across it's leadership and beyond. This coupled with..."
Funding (2 rounds)
Jan 2024
$25m
Series B
Feb 2022
$26m
EARLY VC
Total funding: $51m
Company benefits
- Share options
- 25 days holiday: plus the ability to carry over 5
- Pension
- Private medical insurance
- Health and wellbeing cash plans
- Life insurance
- Cycle to work scheme
- Season ticket loans for travel
- Office perks; free breakfast, snacks & regular team lunches
Company values
- Make It Happen
- Kindness In Transparency
- Continuous Iteration
- Human First, Always
- Success Is Personal
Company HQ
London, UK
Articles
Leadership
Eldar Tuvey
(CEO)Co-founder of two SaaS companies since 1999 including ScanSafe (acquired by Cisco) and Wandera. Co-founded Vertice in 2021.
Roy Tuvey
(CEO)Co-founded ScanSafe and Wandera alongside Eldar. Co-founded Vertice in 2021.
Diversity, Equity & Inclusion at Vertice
Natasha Drew (Head of Talent)
- One of our core values is to enable everyone to thrive. Our team’s diverse ideas, strengths, interests and backgrounds help us succeed. We value each other’s opinions and differences
- We hire using tools and processes that avoid unconscious bias
- We have an inclusive environment which allows for a wide range of lifestyles, and enables our employees to bring their true selves to work
- This is just the beginning, we know we have just started to scratch the surface, but with our committed and caring people here at Vertice, we are excited to continue our journey
Share this job
View 17 more jobs at Vertice