Technical Programme Manager, Marshmallow
Competitive bonus scheme
3+ days a week in office (Old Street, London)
Accessible, tech-enabled insurance for those who step outside the norm
Open for applications
Accessible, tech-enabled insurance for those who step outside the norm
501-1000 employees
Open for applications
Competitive bonus scheme
3+ days a week in office (Old Street, London)
501-1000 employees
Company mission
To back those who find themselves on a different path, either by choice or by circumstance, helping the exceptions to the rules that others aren’t interested in serving.
Role
Who you are
- Strong Communication: Excellent verbal and written communication skills. Ability to convey complex information to various stakeholders
- Experience: A minimum of 3+ years of experience as a Business Analyst
- Project Management Skills: Demonstrated ability to manage projects effectively, ensuring timely delivery and alignment with business objectives
- Insurance Knowledge: You have a solid understanding of the insurance industry, ideally in pricing and underwriting processes
- Communication Skills: You excel in communicating complex concepts clearly and concisely to both technical and non-technical stakeholders. You have the ability to translate intricate data and technical jargon into straightforward, understandable terms
- Your presentation skills are top-notch, enabling you to effectively convey your findings and recommendations through compelling visualizations and narratives. You are skilled in facilitating meetings, leading discussions, and ensuring all stakeholders are aligned and informed
- Problem-Solving Abilities: You are a proactive problem solver who can think critically and creatively to overcome challenges and drive improvements
- Technical Proficiency: Familiarity with data analysis tools (e.g. Excel, SQL, Python) is a plus
- Collaboration: You thrive in a team environment and can build strong relationships with cross-functional teams. You are a team player who values diverse perspectives
- Attention to Detail: You ensure accuracy and precision in your work, especially when it comes to data analysis and reporting
- Adaptability: You are comfortable working in a dynamic and fast-paced environment. You can adapt to changing priorities and manage multiple tasks simultaneously
What the job involves
- This role will sit in the Pricing Team, reporting to the Director of Pricing & Underwriting
- The team is responsible for managing our loss ratio, underwriting footprint, broker optimisation and growth targets
- As a Business Analyst within our Pricing Team, your primary purpose will be to bridge the gap between business objectives and technical execution
- You will ensure that our pricing strategies are not only aligned with our overarching business goals but are also responsive to market demands and customer needs
- By analysing requirements, collaborating with various stakeholders, and driving process improvements, you will play a crucial role in delivering our pricing strategies to maintain our competitive edge in the market
- Requirement Gathering: Work closely with stakeholders, including underwriters, data scientists, product managers, and senior management, to gather and document detailed business requirements for pricing initiatives
- Stakeholder Collaboration: Facilitate effective communication and collaboration between cross-functional teams to ensure alignment on project objectives and deliverables
- Data Analysis and Interpretation: Collect and analyse data to identify trends, patterns, and anomalies that impact pricing decisions. Provide actionable insights to support strategic decision-making
- Documentation: Maintain comprehensive documentation of business requirements, pricing models, methodologies, and processes. Ensure knowledge transfer and continuity within the team
- Reporting: Prepare and deliver detailed reports and visualisations to communicate findings and recommendations to stakeholders at various levels of the organisation
- Process Improvement: Identify opportunities for process optimisation within the pricing function. Implement best practices and drive continuous improvement initiatives
- Project Management: Lead and manage pricing-related projects from inception to completion. Ensure projects are delivered on time, within scope, and meet the desired objectives
- Risk Assessment: Evaluate the potential risks associated with the implementation of pricing projects, including the risk of project failure. Provide recommendations to mitigate these risks and ensure successful project outcomes
Application process
- Initial call with one of our Talent team (30 mins)
- A skill-based and past experience interview (75 mins)
- Final stage behaviour-based culture interview (60 mins)
- We’ll let you know if you’re invited to an interview or not. But, as a small team with a lot of applications to consider, we can’t give personal feedback on each application
Salary benchmarks
Our take
For many ordinary people, insurance can be inaccessibly expensive. Marshmallow solves this problem by using data and technology to offer fairer coverage for car and van owners.
Car insurers generally quotes drivers according to population data, and many drivers are overcharged due to age and demographic. By leveraging data and proprietary technology, Marshmallow can offer more accurate and personalised quotes delivered in minutes, meaning lower fees for drivers. Naturally, this approach has proven popular, with Marshmallow garnering impressive reviews and accolades since it first launched.
The insurtech space is becoming increasingly competitive, and more and more tech companies are moving into the car insurance space, so the company is currently looking to expand into other insurance areas. Marshmallow’s unicorn status is a clear indicator of the company’s ongoing success and scalability, and will help to facilitate this diversification.
For now, the company is focused on helping those outside the norm, such as those who have uprooted their lives and moved to the UK. But in the future, it hopes to expand to any group of people who are unfairly marginalised and whose problems Marshmallow is uniquely positioned to solve.
Kirsty
Company Specialist
Insights
Some candidates hear
back within 2 weeks
50% female employees
27% employee growth in 12 months
Company
Employee endorsements
Open and honest communication
"At Marshmallow information is 'over-shared' and this starts from the CEOs and continues through the organisation. People across the business are..."
Funding (last 2 of 4 rounds)
Sep 2021
$83m
SERIES B
Nov 2020
$30m
SERIES A
Total funding: $118.2m
Company benefits
- Flexible working - Manage your own time and choose where to work from (in the office, at home, or a little bit of both). Just make sure your team is happy too.
- Ben benefits - Get your hands on your flexible benefits budget with the Ben Mastercard and spend it wherever you want.
- Competitive bonus scheme - designed to reward and recognise high performance 🌟
- Private healthcare - We want to support everyone’s wellbeing at Marshmallow, which is why we offer private healthcare insurance with Vitality.

- Cycle to work scheme - We’re registered under the Cycle-to-Work scheme, so you can buy a new bike tax-free. Lycra shorts optional.
- Mental wellbeing - We have partnered with Oliva to offer mental health support and make therapy sessions more accessible.
- Learning and training - Personal budgets for books and training courses to help you grow in your role. Weekly book clubs and learning sessions. Plus 2 days a year - on us! - to further your skillset.
- Company socials - We give all of our teams monthly budgets to get to know each other better outside of work. Plus we have company-wide socials every two weeks, themed parties, and more.
Company values
- We have a bias for action - We carry urgency into our every day, knowing that only by making daily progress can we drive long-term growth
- We are challenging and honest - We optimise for truth and progress, which requires us to never shy away from difficult conversations with each other
- We take ownership - We take on challenges, and put our hands up when things go wrong
- We are selfless - We work hard, together and without ego
- We are bold - To serve our customers best, we experiment relentlessly, make tough decisions and go where others won’t
- We simplify for success- We don’t overcomplicate or try to be too clever. Less is more
Company HQ
Old Street, London, UK
Articles
Leadership
Oliver Kent-Braham
(Co-CEO)Previously worked in Growth & Partnerships at Yoti and Leveraged Finance at Investec. Previously founded Reel Money.
David Goaté
(Chief Architect)Previously Software Architect at Yoti, also worked as a software engineer at Homeseller, Cognitran and IG.
Alexander Kent-Braham
(Co-CEO)Previously worked in Product at Yoti. Also co-founded Reel Money and was an Analyst at hedge fund QCM.
People progressing
Joined as Software Engineer, being promoted to Technical Team Lead after 10 months.
Diversity & Inclusion at Marshmallow
- To solve big problems, we need exceptional people from all walks of life. We're creating a culture where everyone feels empowered to bring their unique perspectives and boldest ideas to the table. Belonging - As a community, we foster an environment where everyone feels supported and safe to bring their authentic self to work. Recognition - We recognise and celebrate the differences in our experiences, understanding that our unique contributions help us collectively deliver our best work. Influence - We’re empowered to share our voice and have influence. We value diversity of thought, knowing we are better through our collective perspectives and experiences.
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