Customer Success Manager, Agicap
UK & Ireland
Cash flow management platform
Job no longer available
Cash flow management platform
501-1000 employees
Job no longer available
501-1000 employees
Company mission
Agicap's mission is to help SMEs save time and manage their business more efficiently, ultimately enabling them to monitor developments in real time and make reliable forecasts.
Role
Who you are
- Native/Fluent English speaker
- Problem solving mindset
- Passion for consistently providing excellent customer experience
- You are able to show previous success in customer relationship
- CSM in a SaaS environment targeting SMBs is a bonus
- Excellent verbal and written communication skills
- Strong rigor and organization, ability to manage tightly, over time, a large quantity of information
- Enthusiasm and team spirit
What the job involves
- Manage and be responsible for a customer portfolio
- Answer our customers' requests (chat, email, phone)
- Support and onboard new customers
- Understand their business, their challenges and their needs
- Develop personal relationship with users and decision-makers
- Define and implement satisfaction and retention strategies
- Prevent and minimize attrition
- Detect cross-sell and up-sell opportunities and make your accounts grow
- Improve our product and help our Product team by gathering feedbacks from customers
- Maintain a high NPS
- Contribute to the constant improvement of our processes, best practices and tools
- Share your know-how and ideas to improve team performance
Salary benchmarks
Otta's take
Xav Kearney
CTO of Otta
Managing cash flow is essential for the financial health of a company, yet existing management methods are laborious. Many companies rely on manual data entry into spreadsheets and analysis, and this can result in missing key optimization opportunities and expensive errors.
Agicap provides a cash flow management platform, allowing businesses to integrate their cash flow data directly into its platform to automate cash flow visualization and analytics. The company also employs cash management specialists that assist clients in setting up a seamless cash flow management system, in addition to providing security advice to make sure that regulations are met and that data is encrypted.
Whilst the company does face competition from other automated cash flow management platforms, Agicap has demonstrated a cutting edge by providing clients with human cash flow advisors, preventing them from relying solely on software. Through this approach, the company ensures that its clients can set up a reliable and optimized cash flow management system, saving them from manual data entry time and expensive cashflow oversights.
Insights
2% employee growth in 12 months
Company
Funding (last 2 of 3 rounds)
May 2021
$100m
SERIES B
May 2020
$16.3m
SERIES A
Total funding: $119m
Company benefits
- Be part of a young, dynamic team with global team events in picturesque Lyon
- Benefit from an open feedback culture
- Have the opportunity to occasionally work remotely
- Be entitled to a monthly budget for benefits in kind for free use, as well as a daily lunch allowance
- Get state-of-the-art equipment, including MacBook Pro & iPhones
Company values
- Reach for excellence - Our recruitments are selective to guarantee this level of excellence. Month after month, we set ambitious goals across all levels of the company that we aren't afraid to chase
- Have an impact - We all accomplish a great amount of work that is focused on results. We need each of us to achieve daily key accomplishments for Agicap and our clients, because we would rather correct a mistake than stand still
- Thrive together - We go through every challenge and celebrate each victory as a collective entity. We not only include our team members, but also our clients, to benefit from everyone’s feedback
- Be humble - Regardless of our level of experience, we all learn from each other. Hierarchy and ego have no place in wise conversations
Company HQ
Le Bourg - Gare De Vaise, Lyon, France
Founders
Sebastien Beyet
(CEO)Experience as Strategy Analyst Intern for BNP Paribas, CIB Consulting in 2012. Senior Strategy Consultant for ARES & COMPANY from 2013 to 2016.
Lucas Bertola
(CTO)Experience as Project Manager for Thales, Enedis, and Ecofip from 2013 to 2016.
Clément Mauguet
(CGO)Experience as Private Equity Analyst for Edmond de Rothschild (France) from 2013 to 2014. Strategy Consultant for ARES & COMPANY from 2014 to 2016.
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