Customer Success Manager / Client Partner, Incredible Health

• 8+ years of proven experience in a similar customer success, consulting, relationship sales, or account management role
• Experience and demonstrated success providing client consultation to senior level executives
• Successfully achieved revenue retention and growth targets
• Experience delivering in fast paced, high growth working environments
• Background in healthcare technology and/or experience in nursing or recruiting highly preferred
• Love building relationships with clients & demonstrate success in building and maintaining strategic client relationships
• Work easily within environments of high ambiguity and rapid change with a passion for problem solving
• Highly proactive and self-motivated - able to manage multiple priorities
• Curious & analytical by nature with comfort converting data into insights for clients
• Enjoy being part of a collaborative team that learns, teaches, and occasionally rescues birds
• Great sense of humor & speak sarcasm fluently
• Love of tacos preferred
• Travel up to 25%

• Own Value Creation for an assigned book of hospitals and health systems - measured through Client Retention, Revenue Growth, & Employer Optimization
• Creation and execution of growth strategies with a defined set of clients, focused on revenue retention and growth
• Accountable for overall partnership with clients through the entire customer lifecycle - post onboarding to upsell, resell, and/or renewal
• Serve as a customer partner and advisor, helping our clients achieve their hiring goals through process improvement, hiring funnel optimization, product feature rollouts, marketing strategies, and more
• Work collaboratively with Operations resources to create a unified and optimal client experience
• Analyze internal and external market data to deliver strategic and focused results to clients
• Build relationships and regularly engage with client C-suite and senior leaders with a professional, authoritative, and data driven approach
• Operate creatively with a high degree of autonomy, reporting to Director of Client Success / Client Success Lead

• Remote-first culture: Work alongside a diverse and high-caliber team from the comfort of your preferred location, fostering collaboration and inclusivity
• Comprehensive health plans: We've got you covered when it come to your health (medical, vision, dental)
• Flexible time off: Take a break when you need it! We know there is more to life than just work, so we all take the time to hang out with our gfamily and friends
• Comprehensive benefits package: Enjoy customized benefits packages tailored to support various life stages and situations, ensuring peace of mind and work-life balance
• Career growth: Develop your skills and advance your career with a yearly professional development stipend, training programs, and mentorships
• Collaborative environment: Contribute to a culture of teamwork and innovation, where your innovation and contributions are values and encouraged
• Social events: Participate in weekly "Brewtiful Mornings" for casual conversations, join our Fantasy Football league or Trivia Happy Hour for friendly competition, and connect during in-person meetups

The US health system is facing significant stress, leading to a shortage of nurses and high levels of burnout, and turnover. Additionally, the current recruitment process for hospital nurses tends to be overly generalized, which often places specialist nurses in positions where they must provide uniform care in challenging work environments.