Principal Customer Success Manager, Multiverse
More information about location
Providing equitable access to economic opportunity for everyone.
Job no longer available
Providing equitable access to economic opportunity for everyone.
501-1000 employees
Job no longer available
More information about location
501-1000 employees
Company mission
Multiverse's goal is to break the expensive barrier between education and employment that is holding back companies and people.
Role
Who you are
- 5+ years of Customer Success or Account Management experience
- Experience working with and influencing C-suite, C-1 and/or C-2 execs in FTSE organisations
- Proven record of independently driving customer outcomes within complex enterprise customers in a high-touch environment (previous quota-carrying role tied to NRR / GRR required)
- Proven ability to manage multiple accounts and work streams simultaneously with a high level of attention to detail
- Proven ability to influence cross functional teams (eg. product and sales) to get things done
- Comfortable in a fast-paced, ever changing environment (previous startup experience required)
- You are commercially minded, with a passion for business and want to be part of the team that shapes the future of our playbook
What the job involves
- As a Senior Enterprise Customer Success Manager, you will work with FTSE enterprises to evolve the way they think about human capital development
- Manage a multimillion pound book of business with a small number of our highest-value clients; working closely with our enterprise customers to understand their strategic objectives and to deliver against them
- Take a consultative approach to building cross-functional relationships that deliver mutual success
- Build and manage relationships with senior leaders to solve complex challenges; both internally and externally
- Partner with clients to craft Joint Success Plans to accelerate the client’s workforce transformation, using data and shared metrics to prove the impact on their business
- Facilitate business reviews with decision-makers and business champions, where we demonstrate value realised, codify corrective action plans where necessary, and plan for partnership growth
- Consult key stakeholders on their apprenticeship strategy to power workforce transformation needs and CEO-aligned initiatives (previous EdTech, L&D Tech, HR Tech or Workforce Transformation experience preferred)
- Act as an extension of the CS leadership team, delivering on strategic initiatives and projects to propel the CS function and business forward
- Mentor more junior members of the team and play an active role in enablement across the CS org
- Continuously develop yourself through our feedback culture and be trained by world-class Multiverse leaders, to accelerate your career long-term here
Salary benchmarks
Our take
In today's tech-driven workplace, skills like digital marketing, software engineering, product design, and data analysis are pivotal. Traditional pathways to acquiring these skills are evolving, with coding schools like Makers Academy challenging the necessity of a formal Computer Science degree.
Recognizing the need for inclusive pathways, apprenticeships have gained prominence, spurred by government mandates like the 2016 levy. Multiverse (formerly WhiteHat) exemplifies this shift, offering opportunities for all to reskill and thrive in the tech industry.
Embracing a mission of accessibility and innovation, Multiverse's recent strategic moves, including acquiring Californian AI firm, Searchlight and attracting top-tier talent, underscores its commitment to excellence. Partnering with industry giants like Google and Facebook, Multiverse is driving transformative change, democratizing access to tech education.
Steph
Company Specialist
Insights
Many candidates hear
back within 2 weeks
58% female employees
96% employee growth in 12 months
Company
Employee endorsements
Opportunities to learn
"Whether that's the content in the course you are teaching of which you're developing a deeper understanding, weekly CPD (continuous professional..."
Funding (last 2 of 5 rounds)
Jun 2022
$220m
SERIES D
Sep 2021
$130m
SERIES C
Total funding: $414m
Company benefits
- Equity - every Multiverse has ownership in the business through equity options
- Quarterly M-Powered Days to refresh and recharge
- End of Year Company Shut Down
- 27 days holiday, plus 1 life event day and 2 volunteer days
- Hybrid & remote working - weekly or monthly visits to the London Office
- Team fun - weekly socials and regular offsite events
- A focus on wellbeing with access to Spill therapy support, an Employee Assistance Programme and an internal Wellbeing working group.
- We've got your health covered with private health insurance with Bupa, a medical cash back scheme with Medicash and Life Insurance with YuLife.
- Dependency leave, enhanced Maternity & Secondary Parental Leave
Company values
- We believe in equality of opportunity
- We treat others as we want to be treated
- We adopt an owner mentality
- Development is at our core
- We make decisions based on facts and logic
- We don’t take ourselves too seriously
Company HQ
Paddington, London, UK
Articles
Founders
Euan Blair
(CEO)Prior to founding Multiverse, Euan was the UK CEO of Sarina Russo Group, an employment and training provider with more than 1,500 staff worldwide and a turnover exceeding £100 million.
People progressing
Peppa is VP of Go-To-Market, UK&I. She joined Multiverse as an Account Executive in the Go To Market Team and was promoted to Regional Director within 7 months, then progressed to Area Vice President.
Diversity & Inclusion at Multiverse
Siobhan Randell (Director of Diversity, Equity and Inclusion)
- We want to be a leader in Diversity, Equity & Inclusion (DEI), so we’re working hard to drive the change we want to see in the world, inside Multiverse.
- Everything we do in the DEI space is undertaken with the goal of being representative of the geographies in which we operate – and our apprentice community. Gender diversity has been a long-term challenge for the tech world. We're proud that 55% of our UK Team identify as women, this increases to 64% of our Global Leadership Team (director level and above). We're also proud of our thriving LGBTQQIAAP community, comprising 11% of our UK Team.
- We're committed to improving the diversity of our workforce, at all levels. We continue to invest in early talent through our in-house apprenticeship scheme – something we know is a fantastic route into our organization for exceptional talent from a diversity of backgrounds.
- Last year we identified improving the diversity of our Global Leadership Team (director level+) internally as an area of focus. Steps that we took included introducing robust DEI monitoring processes, rolling out Inclusive Recruitment Training to all staff involved in the hiring, and launching our first internal, Global Leadership Accelerator program.
- We’re proud that in the last 12 months, the representation of colleagues from ethnic minority backgrounds at director+ levels, globally, has increased from 6% to 19%. This is good progress but we still have work to do and are committed to building a leadership team that is representative of our colleagues and of the communities we serve.
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