Global Senior Director, ServiceNow
Cloud Go-To-Market and Sales Leader
$185.4-305.9k
Salary applicable for candidates based in the Bay Area, may vary in other locations
Cloud-based digital workflows for enterprises
Be an early applicant
Cloud-based digital workflows for enterprises
1001+ employees
Be an early applicant
$185.4-305.9k
Salary applicable for candidates based in the Bay Area, may vary in other locations
1001+ employees
Company mission
To transform IT to revolutionise the enterprise.
Role
Who you are
- A minimum of 8 years’ experience in solution and service-based sales, business development, or product management, preferably within ITSM, ITOM, or related technology fields
- Demonstrated experience working within a complex matrix organization, collaborating across teams and regions to achieve success
- Strong understanding of ITIL frameworks, ITSM processes, and the evolving landscape of ITOM, including AI-driven solutions like Machine Learning and Natural Language Understanding
- Experience in leveraging IT Operations Management for digital transformation, particularly in areas like APM, DEX, Risk, and Security
- Exceptional communication and presentation skills, with the ability to simplify complex concepts for a wide range of audiences
- A proven ability to build strong relationships with C-suite executives and key stakeholders across the business ecosystem
- Strong fluency in English is required; additional languages are a plus
What the job involves
- As the Sr Director, GTM and Sales for our Cloud Solutions portfolio, you will be responsible for driving global market success across our portfolio
- These solutions, built on the Now platform, leverage cutting-edge AI and IT operations methodologies to enhance enterprise technology processes and Cloud transformation
- This role offers an opportunity to define our go-to-market (GTM) strategy and execution in a dynamic, rapidly evolving space and pioneering buying centers for growth acceleration
- Strategic Leadership: Develop and execute global GTM strategies in partnership with regional sales, solution consulting, and business development teams, aimed at achieving growth in the Cloud solutions space
- Sales Enablement: Drive education, enablement, and adoption of Service Operations products by working closely with field sales teams and SC leaders to implement and refine sales strategies
- Customer Engagement: Meet with customers directly to provide industry and product insight, facilitating better understanding and adoption of ServiceNow solutions
- Cross-functional Collaboration: Collaborate across ServiceNow business units and workflows to build comprehensive solutions for specific customer use cases, ensuring alignment between product marketing, product management, and the sales force
- Competitive Intelligence: Lead efforts to stay ahead of the competition by tracking key trends, identifying obstacles and challenges, and ensuring ServiceNow remains at the forefront of Cloud transformation
- Market Messaging: Drive internal and external messaging, ensuring that the full range of platform capabilities is effectively communicated across ecosystems including partners, customers, and prospects
- Partner Ecosystem: Support the regional partner channels to drive a seamless customer experience
- Sales Coaching: Equip and coach sales teams with foundational knowledge of the Service Operations portfolio, providing them with the tools to identify opportunities and manage the sales cycle effectively
- People / Organization Leadership: Manage and grow an organization at scale in service of our customers and partners
Our take
ServiceNow provides cloud-based solutions that define, structure, manage, and automate services for enterprise operations, transforming old, manual ways of working into modern digital workflows. The company was founded in 2004 with a vision to build a cloud-based platform that would enable regular people to route work effectively through the enterprise.
Much as Salesforce enables a company to manage its external clients by keeping a record of all contacts and interactions, ServiceNow promises an internal system to meet the needs of employees. It has succeeded in claiming half the market, setting itself apart from legacy IT service-management software players like BMC Software, Hewlett Packard Enterprise, Cherwell Software and CA Technologies.
The company's success comes from two product traits: simplicity and customisability. ServiceNow's IT tools don't require the IT department to set them up. Once running, they offer a single collection centre for requests, data points and checklists, all of which can in turn be analysed by algorithms to predict needs, flag concerns and measure efficiency.
The company has more than 7500 customers, including 80% of the Fortune 500 list of the United States' largest corporations. ServiceNow now looks to increase its revenue threefold in upcoming years and has entered into a 5-year partnership plan with Visa, beginning with the launch of a Visa-integrated dispute resolution solution for issuers. The company is prioritising organic growth over mergers and acquisitions, with a target revenue of $15 billion, something which its Visa partnership will no doubt aid in achieving.
Freddie
Company Specialist
Insights
Some candidates hear
back within 2 weeks
16% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Mar 2012
$11m
GROWTH EQUITY VC
Feb 2012
$17.9m
GROWTH EQUITY VC
Total funding: $83.8m
Company benefits
- Commuter benefits
- Annual learning stipends
- Work from home opportunities
- Generous family leave
- Matched donations
- Flexible PTO
- 401(k) matching
- Paid volunteer time
Company values
- Win as a team
- Innovate and execute
- Stay hungry and humble
- Deliver customer success
Company HQ
Santa Clara, CA
Articles
Leadership
Fred Luddy
(Chairman Of The Board)Previously Software Developer at Amdahl Corporation for 4 years and CTO at Peregrine Systems for 13 years.
Salary benchmarks
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Diversity, Equity & Inclusion at ServiceNow
- Enabling and empowering our people: We use rich learning programmes to equip employees with inclusive mindsets and skills, and we build equitable processes across our entire talent ecosystem
- Engaging our communities and allies: We make space to listen, share openly and engage in respectful dialogue. We extend into our communities through civic engagement, digital literacy and non‑profit support
- Building diverse talent and hiring inclusively: We grow stronger together by developing and advancing individual talent and by improving representation at all levels.
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