Director of Strategic Accounts, ASAPP
$185-210k
AI cloud for contact centres
Open for applications
AI cloud for contact centres
201-500 employees
Open for applications
$185-210k
201-500 employees
Company mission
ASAPP's mission is to push the boundaries of AI and CX performance.
Role
Who you are
- A minimum of 10+ years of strategic selling of 7+ figure deals within the enterprise software / SaaS space, ideally with at least 2 of the following:
- 1) A deep understanding of how to effectively sell to Fortune 100/500 companies
- 2) Experience with solutions that address one of the following: Customer/Employee Digital Experience, AI (RPA, NLP), Contact Center (Care and Sales), and Business Process Acceleration or familiarity with messaging, digital and voice engagements, virtual agents
- 3) Knowledge of and connections to relevant customers. You have sold into and have relationships with major players. You understand the trends and growth patterns that have existed and can identify factors that influence the market
- Demonstrated success with a Consultative Selling approach
- A strong history of working collaboratively with multiple cross-functional teams to design and implement practical business proposals
- Knowledge of how to navigate a complex organization across all levels, including the C-suite, IT, and the primary decision-maker. You can effectively identify and empower an internal champion who speaks the company’s “language” and can help position ASAPP within the company
- Not “just” a product salesperson - you prioritize relationships and open dialogue to identify and provide solutions to a customer's needs. You are hyper-focused on the customer rather than the product being sold
- Showing up differently than a product vs. product seller - you do your research, ask the right questions, listen with the intent to meet the customer where they are & guide them to where they need to be
- Knowledge of which resources to bring in & use the full force of the business and all of its assets
What the job involves
- Serve as a trusted advisor to our customers, educating them on the contact center space, industry-specific adoption of AI and ML technologies, and overall methods of optimization for their business leveraging ASAPP
- Act as a liaison for the customer internally, advocating for optimization of our product and process continuously identify creative strategies to engage customers and generate incremental value
- Develop and execute a comprehensive account management strategy that is grounded in personalized research and a focused value hypothesis
- Work closely with customers and channel partners to evangelize ASAPP and gain greater market adoption
- Work on critical projects that increase our effectiveness across the customer lifecycle, from early business development through the steady-state (e.g., effective messaging, commercial positioning, time to value, optimized operations)
- Meet or exceed quarterly/yearly bookings targets while delivering consistent and reliable forecasting
- Drive communication and collaboration among team members to win the business and maximize the full scope of the opportunity
- Partner cross-functionally with various teams across ASAPP, including Marketing, Product, and Engineering, to optimize customer experience and business outcomes
Otta's take
Sam Franklin
CEO of Otta
With around 70% of purchases driven by customer experience, call centres are an important part of many large companies' sales operations. But call centres have a problem retaining skilled agents, with high pressure and workloads leading to a turnover rate more than double other workforces. ASAPP is aiming to fix that by providing AI tools to support call centre agents by reducing their data entry and reporting workload.
ASAPP is by no means alone in this space, with other startups such as Lang, Gong and Cogito entering the AI call-centre market along with growing interest from giants such as Amazon and Google. But its early start (ASAPP was founded in 2014) and focus on development of its NLP models gives it an edge that it seems set to retain, with a client base consisting of enterprise companies such as jetBlue, EY and American Airlines.
ASAPP raised a large amount of funding in 2022, which it has been using to focus on expansion. It is also doubling down on AI research and development of its models. With one survey suggesting that over half of tech and multimedia businesses intend to invest in contact center AI tech in the near future, ASAPP is in a good position to shape the industry as it continues to develop.
Insights
7% employee growth in 12 months
Company
Funding (last 2 of 3 rounds)
May 2021
$120m
SERIES C
May 2020
$185m
SERIES B
Total funding: $380m
Company benefits
- Daily catered meals
- Parental leave, including adoptive and foster parents
- Comprehensive medical, vision, and dental insurance
- Work from home opportunities
- Training programs and career development opportunities
- Fitness and wellness stipend
- 401k matching
- 3 weeks paid time off (increases with tenure) and unlimited sick leave
- Mental well-being benefits
Company values
- Customer driven
- Ownership
- Grit
- Teamwork
- Innovation
- Excellence
Company HQ
World Trade Center, New York, NY
Articles
Founders
Gustavo Sapoznik
(CEO)Studied at the University of Chicago, before founding ASAPP in August of 2014.
Share this job