Success Engineer, Metabase

Salary not provided
SQL
AWS
Docker
GCP
Metabase
Mid and Senior level
Remote from Canada, Europe, UK, US
Metabase

Open-source Business Intelligence tool

Open for applications

Metabase

Open-source Business Intelligence tool

21-100 employees

B2BInternal toolsAnalyticsBusiness IntelligenceSaaSData Analysis

Open for applications

Salary not provided
SQL
AWS
Docker
GCP
Metabase
Mid and Senior level
Remote from Canada, Europe, UK, US

21-100 employees

B2BInternal toolsAnalyticsBusiness IntelligenceSaaSData Analysis

Company mission

To make an easy, open-source way for everyone in your company to ask questions and learn from data.

Role

Who you are

  • We are looking for someone who loves data, enjoys helping others, and is excited to work for a startup to help our customers get the most out of Metabase
  • Enjoy helping people and solving their problems
  • Strong technical background with 3+ years of experience writing production code, administering systems, and/or managing databases
  • Strong database and SQL skills
  • Designing and developing web applications
  • Managing infrastructure (Docker, AWS/GCP/etc, or similar)
  • Managing databases

Desirable

  • Experience with Metabase or other BI tools
  • Experience working for an open source product
  • Fluency in multiple languages (this is helpful as our users are worldwide)

What the job involves

  • Metabase is looking for a customer-focused, highly technical Success Engineer to join our growing global team
  • Talk to our users to understand their goals and challenges
  • Help customers design and optimize their Metabase implementation
  • Guide customers how to get data from all the various places it lives, transform it into useful shapes, and convert their questions into actual queries that can be executed
  • Solve complex problems and troubleshoot customer issues
  • Collaborate with our technical communicators to create educational materials for our customers
  • Serve as the voice of the customer to our product and engineering teams and help drive product development

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Insights

Top investors

32% employee growth in 12 months

Company

Funding (2 rounds)

Aug 2021

$30m

SERIES B

Apr 2019

$8m

SERIES A

Total funding: $38m

Our take

Metabase is leading a new trend in Business Intelligence tools. before it, there were big enterprise systems like SAP, and then self-service tools like Tableau and Looker. Now, cloud-based, open-source tools like Metabase are taking the stage.

Its open-source nature has helped Metabase reach 98 million downloads. Metabase makes money by offering a number of professional services like managed hosting, support, and assistance with implementing Metabase in a custom analytics or business intelligence setup.

The company is doubling down on its documentation and sales team to help onboard less experienced users and scale beyond its current user base of over 30,000 companies. The challenge for the startup will be capturing significant revenue while sticking to its open-source principles.

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Kirsty

Company Specialist at Welcome to the Jungle