Senior IT Operations Engineer, AgentSync
$100-124k
+ Annual Bonus and Equity
Compliance-as-a-Service solution for insurance providers
Be an early applicant
Compliance-as-a-Service solution for insurance providers
201-500 employees
Be an early applicant
$100-124k
+ Annual Bonus and Equity
201-500 employees
Company mission
AgentSync's mission is to enable scaled innovation in the insurance industry by building the most modern and customer-centric technology that tackles all of the pain points associated with producer management.
Role
Who you are
- We are looking for an experienced, analytical, and driven Sr. IT Operations Engineer to join our rapidly growing SaaS startup organization in Denver, CO
- 5+ years of experience in IT operations and/or administration
- Experience in a high growth organization or startup environment
- Familiarity with common IT service management tools
- Experience with IT program buildout in a rapidly growing organization
- Knowledge of Apple Products operating systems, hardware, and software
- Previous experience administering identity providers like Okta
- Previous experience administering Google Workspace Suite of productivity tools
- Previous experience in managing and administering a centralized MDM solution like JAMF
- Ability to lead a project from inception, while delegating tasks to team members
- Strong problem solving and analytical skills involving complex distributed systems
What the job involves
- This role will allow you to sharpen your technical skills while giving you the opportunity to build new expertise as you provide support to a diverse local and remote staff
- As a Sr. IT Operations Engineer, you will be expected to take ownership of high-impact projects and cross functional team deliverables, as well as mentoring those around you to help level up their skills
- You will also have the opportunity to work with cutting edge software solutions, and partner with the other talented engineers around you to solve complex technical challenges, and help each other grow
- Serve as the primary IT point of contact and an escalation point
- Establish working relationships with internal teams to understand, prioritize, and effectively deliver IT Support requests and projects
- Review and delegate high priority requests as required
- Troubleshoot and identify the root cause of complicated software and hardware issues to prevent repetition
- Establish processes and metrics to help identify areas of improvement, as well as celebrate the great work being done
- Perform hands-on fixes at the desktop level; installing and upgrading software and configuring systems and applications in collaboration with other IT team members
- Manage user access related to the onboarding and offboarding of team members
- Deliver new hire IT orientation
- Develop and contribute to knowledge base articles for end user reference
- Manage IT asset inventory and lifecycle management program
- Provide coaching and development for entry level IT support staff
Our take
The $1.3 trillion insurance industry is a fragmented one, with thousands of insurance carriers working with millions of sales agents across the country, and each state imposing its own constantly-changing licensing regulations. With so many parties and variables, paperwork can be a time-consuming headache. This is the problem that AgentSync has set out to solve.
Created by two former LinkedIn employees, AgentSync provides a platform that gives carriers and agents an easier way to ensure they are ticking the right boxes to be able to work with each other, reducing paperwork time from days to hours.
AgentSync counts companies in the insurance industry such as Lemonade, Hippo, Rippling, and Openly as its clients. The company has been growing rapidly, and has actually shown impressive activity in areas like as strategic acquisitions. Such growth has made securing funding a breeze for the company, and will undoubtedly lead to an expansion of its teams, customers and product offerings in the nearest future.
Kirsty
Company Specialist
Insights
Company
Funding (last 2 of 5 rounds)
Oct 2023
$50m
SERIES B
Dec 2021
$75m
SERIES B
Total funding: $161.1m
Company benefits
- 100% Company Paid Healthcare Insurance (for you and dependents)
- Healthcare Related Accounts
- Short-term disability insurance
- Long-term disability insurance
- Voluntary AD&D Insurance
- 401(k) retirement savings plan
- Every employee has the opportunity to be an owner in AgentSync and has equity in the company
- Commuter Benefit (pre-taxed contributions for eligible services)
- Unlimited PTO
- 11 paid holidays per year
- 12 weeks 100% paid parental leave and $4,000 return to work childcare bonus
- Team events throughout the year
- Biannual employee gathering in Denver
- Continuing education stipend for Tech org
- Opportunities to travel to various InsurTech events
- Company provided MacBook Pro & WFH kit if you choose
- Ability to work from home
- AgentSync swag giveaways
- Social slack channels to connect with colleagues
- Shared workspace at select California sites
- In-Office Benefits
- Resting & Relation room
- Employee Assistance Program (EAP)
- Voluntary Life
Company values
- Customer Love
- Inspire Excellence
- Always Be Curious
- Act Like An Owner
Company HQ
Ballpark distric, Denver, CO
Articles
Leadership
Jenn Knight
(CTO)Having studied at Boston University, Jenn worked for almost 3 years as a Borrego Solar Systems Analyst before working for Bluewolf, LinkedIn, Dropbox, and Stripe for a combined 9 years. They co-founded AgentSync in 2018 and have been CTO since May 2020.
Niranjan Sabharwal
(CEO)Niranjan started their career with 4 years at LinkedIn before spending a further 4 at Zenefits in Sales Strategy. They left this position in Septemeber 2018 to co-found AgentSync.
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