Senior Lead User Researcher, Monzo
Payments
£90-120k
More information about location
Digital-only bank platform and marketplace
Be an early applicant
Digital-only bank platform and marketplace
1001+ employees
Be an early applicant
£90-120k
More information about location
1001+ employees
Company mission
To build a new kind of bank that makes money work for everyone.
Role
Who you are
- You have hands-on experience with exploratory and evaluative quantitative research methods, knowing when to apply them
- You've worked in multidisciplinary teams, leading research and making an impact on product direction, especially in payments
- You're adept at user testing across various settings, whether in a lab, on the street, or remotely. Experience with mobile platforms (iOS and Android) is a plus, as we’re a mobile-only bank
- You balance robust research design with practical business constraints, understanding "just enough research."
- You’re strong communicator and facilitator, you tell compelling stories and zoom into details when needed
- Collaboration is key to your success, and you're flexible in tackling challenges, delivering memorable and impactful results. You’re also familiar with how research shapes metrics and drives success
What the job involves
- This role is a 6 month FTC
- We are currently a team of 23 with 18 individual contributors, who are embedded into collectives i.e Core Banking, Business Banking etc, working cross functionally with our Product Design, Product Management and Engineering teams. Our organisation is led by Katherine Vaughan and Hayley Camille Morgan, our Directors of Research
- You’ll play a key role by..
- Planning and running qualitative studies, including field observations and interviews, diary studies remote and in-person concept testing and usability studies for existing and future products
- Developing and delivering an international payments product strategy, focusing on customer needs, market opportunities, and differentiation
- Collaborating with key stakeholders (product, leadership, finance, marketing, legal, etc.) to gain alignment and support
- Partner with Product Managers, Designers, Engineers, and Researchers to plan high-impact research that improves customer understanding and product development
- Lead squad level research, selecting methods to capture insights that drive growth
- Work with analytics to integrate qualitative insights with quantitative data and perform basic quantitative analysis
- Mentoring Product Managers and Designers in running lightweight research
- Communicate research findings through presentations, reports, and workshops to inform business decisions
- Identifying actionable insights through quantitative methods such as large scale surveys, and use basic statistical concepts to ensure findings are robust
- Evaluating and explore information architecture, using tree-tests, card-sorts and whatever other methods are appropriate
- Working with other researchers to connect the dots across multiple teams and product areas
Application process
- Call with recruiter (20 mins)
- Research methods task (1 hour)
- Teamwork and Impact + Values and Leadership interviews (1.5 hours in total)
- This process should take around 2-3 weeks - your schedule is really important to us, so we promise to be as flexible as possible!
- We’ll only close this role once we have enough applications for the next stage. Please submit your application as soon as possible to make sure you don’t miss out
Salary benchmarks
Our take
Monzo is a challenger bank that fully operates online and offers a full range of current, savings, business accounts, and more. The speed of the challenger banks to provide a great experience has been impressive, and the number of competitors appearing has proven the consumer desire for innovation.
Monzo remains one of the popular online banks, with more than 6 million customer active users. The company faces competition as more traditional banks, such as Goldman Sachs and JP Morgan, have launched their own digital banks. However, the new technologies that the company is built on enable it to expand quickly (with fewer issues) than the incumbent players' offerings.
With an increasing amount of people switching banks, the company's ever-expanding suite of banking and financial services (such as its buy-now-pay-later offering) has resulted in Monzo receiving the second-highest net switching gains among digital challenger banks (just behind Starling).
After setting U.S. expansion plans aside in 2020, the company launched in the U.S. market in early 2022, partnering with Sutton Bank to provide its U.S. accounts. After several years focused on narrowing its losses, Monzo hit profitability in the first two months of 2023. In the same year, 2 million new customers joined, tallying its customer base at 9 million in 2024.
Kirsty
Company Specialist
Insights
Many candidates hear
back within 2 weeks
42% female employees
19% employee growth in 12 months
Company
Funding (last 2 of 18 rounds)
May 2024
$190m
LATE VC
Mar 2024
$443.8m
LATE VC
Total funding: $1.9bn
Company benefits
- Yearly Salary Review + Proactive pay increases to reflect growing responsibilities + Share options
- Flexible working hours
- Work From Home Opportunities + we'll pay for any equipment you need to do your job
- 24 days holiday a year, plus bank holidays
- Paid sick leave for both physical & mental health + Health insurance via AXA or Vitality + Additional health insurance through Medicash
- Employee Assistance Programme
- Learning budget of £1,000 a year
- Aviva Pension Scheme + 4% Employer Contribution
- Paid maternity, paternity, adoption or shared parental leave (after 13 weeks of employment)
- 52 weeks of primary caregiver leave (6 months at 100% pay, 13 weeks at Statutory Maternity Pay, 13 weeks unpaid)
- 3 months of secondary caregiver leave at 100% pay
- Unum Life Insurance
- Access to fertility and family-forming health benefits via Fertifa
- Abellio Season Travel Tickets + Cycle-to-Work Scheme
Company values
- Be hard on problems, not people 🙌 We create supportive communities to help people thrive.
- Make a difference 🚀 We solve real problems, working on things that have the biggest impact for our customers and each other.
- Help everyone belong 🤗 We’re building a bank for everyone. We embrace differences and make sure everyone feels welcome.
- Think customer first; grow Monzo safely 🥕 We always do what's best for customers. It's the right thing to do and the safest way to grow.
- Default to transparency 🎤 We’re open with each other and customers unless we have good reason not to be.
- Think big, start small, own it 🌲 We’re ambitious and shoot for the moon, working iteratively to get the best results.
Company HQ
City of London, London, UK
Articles
Leadership
Jonas Templestein
(CTO)Founder of HipDial. Former Software Engineer at Starling Bank.
People progressing
Joined in the Customer Operations team. Moved to be a Financial Crime Analyst after 5 months. Then moved again to be a Business Analyst after 2.5 years. Currently working as a Senior Product Manager.
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