Product Designer, Sky
Account Management, Authentication and Transactions
Office located in Osterley, London
Broadband and telecommunications company
Job no longer available
Broadband and telecommunications company
1001+ employees
Job no longer available
Office located in Osterley, London
1001+ employees
Company mission
To connect people with the very best entertainment, sports, news, arts and local, original content.
Role
Who you are
- Previous experience working in the Payments, Financial, Billing, Subscription or Transactions space
- Ideally experience of Account Management, purchasing a subscription service, and/or downgrading and/or cancelling a service or service authorisation
- Deep operational knowledge and expertise in every aspect of UX and product design
- Strong research and analysis skills, arising from a desire to learn and ground decisions using data and consumer insights
- Essential experience of working Figma and other collaboration and prototyping tools
- Strong collaboration skills, that enables you to bring colleagues and stakeholders along on the journey
- Robust prioritization skills that enable you to to work on multiple tracks and pivot from one project to another
What the job involves
- The focus of this team is on the experience of the end user who starts out as a prospect and has an interest in purchasing a subscription
- The journey continues through possible offers, and then to the purchase journey
- The Commerce Product Design Team also cares for the UX of the user who wants to upgrade, downgrade, or wants to cancel their subscription
- This role will support in the process to conceive, define, design, develop, test, and launch vivid and compelling experiences that are contextually relevant, exceedingly useful, and will drive results
- This role will specifically focus on aiding customers with managing their account, consumer checkout journeys and initial account creation
- Support the delivery of the end-to-end UX for high-value, consumer-centric digital products
- Support the translation of requirements to flows that can leverage from existing flow and/or establish new flows
- Participate in growing the fidelity of the UX flows and care for the edge cases, and the nuances of the experience across various devices
- Participate in driving UX design solutions by combining industry best practices with your own expertise and insight about human behaviour
- Work along with and be mentored by foundational leads, such as— UX research, UX engineer, UX design systems lead, and also UX content design/UX writer
- Partner with senior Product Designers, Product Management, Engineering, and other internal partners to define the strategy & experience of consumer facing products. Collaborate with product designers and product owners and engineers to successfully deliver products to market
- Contribute to the design team in the activities around ideation and concept explorations
- Have a human centered design approach to how to evolve our output and process
Salary benchmarks
Our take
Sky formed through the merger of Sky Television and British Satellite Broadcasting in 1990, making it the UK's largest pay-TV company. After the acquisition of Sky Italia and Sky Deutschland in 2014, Sky Group was formed, transforming the UK company into Europe's leading entertainment and media group.
With the recent success of their original content, Sky doubled their investment into this space by 2024 with a brand new movie and TV studio being built. This is expected to create an additional £3 billion of production investment in UK creative sector in the first five years alone.
Sky's streaming service, Now TV, was launched in 2012 to compete with the rising tide of Netflix and, more recently, with Amazon's Prime Video. With pay-TV subscriptions dropping and the video streaming industry expected to grow by a further 20% by 2027, Sky has remained competitive by offering a range of deals, partnering with Netflix, and developing its own TV - Sky Glass, as it aims to keep up with consumer trends.
Steph
Company Specialist
Insights
Some candidates hear
back within 2 weeks
6% employee growth in 12 months
Company
Company benefits
- Sky Q, for the TV you love all in one place
- A generous pension package
- Private healthcare
- Discounted mobile and broadband
- Work from home opportunities
Company values
- Forward-Looking & Restless - We believe in building a better tomorrow
- Creative & Action-Orientated - We believe in new ideas and making them happen
- Customer-Led & Simplifying - We believe in making things better and simpler for our customers
- Collaborative & Inclusive - We believe we are better when we all work together
- Fair & Responsible - We believe in doing the right thing
Company HQ
Isleworth, UK
Articles
Leadership
Dana Strong
(CEO, not founder)Previously, President of Consumer Services at Comcast Cable and held various roles at Liberty Global. Became CEO of Sky in 2021.
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