Staff Experience Researcher, Airbnb
EMEA
Community marketplace for holiday accomodation
Open for applications
Community marketplace for holiday accomodation
1001+ employees
Open for applications
1001+ employees
Company mission
To create a world where anyone can belong anywhere.
Role
Who you are
- 10+ years industry experience, using both qualitative and quantitative research methodologies
- Experience working with research vendors and conducting primary and secondary research that informs strategy and generates product recommendations
- A demonstrated track record of delivering impactful insights within complex or technical problem spaces
- Exceptional written and verbal communication skills
- Experience managing a portfolio of multiple priorities simultaneously without sacrificing quality or deadlines
- Experience conducting research in complex problem spaces such as customer service, enterprise solutions, or safety
Desirable
- Degree in Human-Computer Interaction, Sociology, Psychology, Anthropology, Cognitive Sciences, or equivalent practical experience.*
- Coding/scripting skills
- Experience with cross-cultural products and international research
- Expertise in tools or methods for conducting accessibility research
- Experience with creative storytelling methods and/or workshop design
- Experience in trust, safety, and privacy space
- Experience in consumer products
What the job involves
- The Experience Research team’s mission is to provide the robust, rich, and actionable research that product teams need at every stage of the product development cycle
- As a researcher, you are embedded with a team of designers, PMs, and other cross-functional partners
- We are looking for a highly-skilled mixed methods Experience Researcher to deliver actionable insights
- As a member of our team, you will inform new and existing experiences, ensuring that our product solutions meet Airbnb’s high quality bar
- In this role, you will apply your qualitative and quantitative skill set to your own projects, and lead other researchers to inform large strategic initiatives
- This is a senior role requiring a breadth of methodological and leadership experience
- Lead research across internal and external facing product experiences, ensuring that these experiences drive value for our community and meet Airbnb’s high quality standards
- Conduct qualitative and quantitative studies within your focus area (e.g. ethnographic/field research, diary studies, surveys, concept testing, log analysis, etc.)
- Collaborate closely with adjacent teams to identify new or foundational research questions, anticipating the needs of the organization and informing early decision making
- Collaborate closely with product managers, designers, writers, and partner organizations to identify possible research goals and timelines
- Communicate effectively with stakeholders from across the company, including senior leadership
- Assist with workshops and other cross-functional alignment activities
- Execute in a fast-paced environment with ambiguity
Our take
When Airbnb was originally founded, the product helped customers book air mattresses on people's apartment floors. Since then, Airbnb has had over a billion customers hosted through its platform. With more than 4 million registered hosts worldwide, it has grown into a major player in the hospitality sector.
Airbnb has been successful in disrupting the traditional holiday lettings sector. Before it existed accommodation was limited to hotels and bed and breakfasts, but Airbnb has mainstreamed the idea of renting out spare rooms or even entire homes. It has created a new sector of hosts purchasing properties to rent out on the platform and provides a level of flexibility and a range of offerings not previously possible for travelers.
Perhaps a victim of its own success, by 2022 supply of Airbnb-listed properties began to outstrip demand in some markets, as hosts overestimated the appetite for domestic travel. However, the company is still posting strong financials and has unveiled new tools to support its hosts in a tougher rental market. With a healthy bottom line and a huge user base, Airbnb is very likely to overcome the current market turbulence and continue its growth.
Kirsty
Company Specialist
Insights
Some candidates hear
back within 2 weeks
25% employee growth in 12 months
Company
Funding (last 2 of 10 rounds)
Apr 2020
$500m
GROWTH EQUITY VC
Mar 2017
$447.8m
SERIES F
Total funding: $3.8bn
Company benefits
- Paid volunteer time
- Health food and snacks
- Generous parental and family leave
- Learning and development
- Annual travel and experiences credit
Company values
- Champion the Mission: We’re united with our community to create a world where anyone can belong anywhere
- Be a Host: We're caring, open, and encouraging to everyone we work with
- Embrace the Adventure: We’re driven by curiosity, optimism, and the belief that every person can grow
- Be a Cereal Entrepreneur: We’re determined and creative in transforming our bold ambitions into reality
Company HQ
Showplace Square, San Francisco, CA
Articles
Leadership
Brian Chesky
(Co-Founder & CEO)Previously an Industrial Designer, studying at Rhode Island School of Design.
Nathan Blecharczyk
(Co-Founder & CSO)Studied Computer Science at Harvard, and had around 4 years of professional Software Engineering experience before founding Airbnb, including interning at Microsoft.
Joe Gebbia
(Co-Founder)Also studied Industrial Design at Rhode Island, and previously founded various design-related startups
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