• 6+ years of experience working as a Software Engineer
• 4+ years working with Python
• 4+ years working with REST APIs and web services
• Experience with Event Sourcing and data streaming technologies
• Picky about code performance and reliability
• Experience with high traffic and scaling relational databases
• Team player

Desirable

• This position is for the Phone team
• The Phone Team at Gorgias focuses on developing and improving Voice and SMS solutions for e-commerce
• Our goal is to build a top-notch phone system that supports both voice calls and text messaging, making customer interactions smooth and effective
• This team is crucial in developing systems that handle voice interactions seamlessly, integrating with third-party telephony platforms, and enhancing voice automation capabilities
• Here, phone systems are a vital link between customers and support services, facilitating direct voice communications and enabling efficient problem resolution
• Build and enhance features within our Voice and SMS platforms to create the best phone system tailored for e-commerce environments
• Design, develop, and deploy a futureproof infrastructure for Gorgias Voice
• Oversee the maintenance and innovation of existing Voice and SMS infrastructure to ensure they meet the high standards for stability, functionality, and user experience
• Collaborate with other engineering teams responsible for other Gorgias products (Apps, Automate, Convert) to integrate Voice and SMS features into a unified customer support system
• Directly support our customers with any issues related to the Voice and SMS services on a rotational basis every 4 weeks