Principal Site Reliability Engineer, Zocdoc
$230.5-326k
Office located in Soho, NYC
API connecting patients to doctors
Open for applications
API connecting patients to doctors
1001+ employees
Open for applications
$230.5-326k
Office located in Soho, NYC
1001+ employees
Company mission
To give power to the patient by delivering the accessible, seamless, and simple experience patients expect and deserve.
Role
Who you are
- We’re looking for someone who loves challenging the status quo and strives to make everything they touch easier, faster, and more robust
- Passionate about ensuring complex systems never skip a beat
- Pragmatic in your decision making day-to-day
- Motivated to learn new technologies, design patterns, and work in the cloud
- Comfortable with failures and outages and believe in blameless post-mortems
- Excited to work in a highly collaborative environment with diverse individuals
- Autonomous, individually accountable, and comfortable working in a remote environment
- A believer that diverse and inclusive teams and cultures are non-negotiable
- A Bachelor’s degree in Computer Science, Computer Engineering, or equivalent engineering experience
- 8+ years of progressive engineering experience in Site Reliability or adjacent disciplines (DevOps, Platform, Backend Engineering, etc.)
- 5+ years of experience in deploying, managing, and supporting modern cloud-based environments and infrastructure like AWS/Azure/GCP, Docker, Kubernetes, IaC, etc
- 4+ years of production on-call experience in a 24/7 cloud-based environment
- Exceptional troubleshooting, debugging, and diagnostic skills for cloud and web-based technologies using industry standard observability tooling and frameworks
- Experience with edge technologies such as load balancers, reverse proxies, web application firewalls, routing, etc
- Deep understanding of web applications and ability to troubleshoot HTTP/HTTPS, TLS, DNS, TCP/IP, and similar protocols
What the job involves
- Zocdoc is looking for a Principal Site Reliability Engineer to help drive the reliability, resiliency, observability, availability, and scalability of our systems and services
- You’ll be challenged to drive continuous improvements to uptime and performance for our patients and providers in a constantly evolving environment
- You’ll work with and provide subject matter expertise for our AWS cloud-based environments, distributed systems, monolith, and microservices
- Analyzing and decomposing complex distributed system challenges to drive sound design decisions targeted toward reliability, availability, scalability, and resiliency
- Supporting our large product engineering org with their scaling, performance, and uptime needs as well as helping diagnose and debug production related issues
- Monitoring and maintaining complex cloud-based infrastructure, systems, and services, and ensuring its uptime in order to enable millions of patients to get the care they need
- Automating and codifying our tooling, processes, and infrastructure to speed up development and make them repeatable and error-proof
- Analyzing and performance tuning systems, code, and networking for scaling and optimal operation
- Mentoring your peers and colleagues by giving thoughtful feedback, with the notion that helping others means learning and growing yourself
Otta's take
Sam Franklin
CEO of Otta
The healthcare system often runs on inefficiencies; patients call outdated directories, wait weeks for a visit to a professional and are often hit with surprise bills. Zocdoc was founded to streamline the healthcare experience by putting the patient first.
The platform allows millions of users each month to view open appointment times with doctors, book instantly online, read verified reviews, and keep up-to-date with checkups. The platform works for both in-person and virtual care – the latter of which has seen a substantial increase in demand. Zocdoc is one of the few companies tackling these problems in healthcare.
The company has solidified its position in the SaaS space, in part by forming partnerships with companies such as WellHive, a leader in digital care, to drive healthcare support for veterans. Going forward, Zocdoc will continue to invest in its platform to optimize its services for its users.
Insights
Some candidates hear
back within 2 weeks
7% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Feb 2021
$150m
GROWTH EQUITY VC
Aug 2015
$130m
SERIES D
Total funding: $374m
Company benefits
- 100% paid employee health benefit options
- Vacation and parental leave packages
- Lunch and snacks on us (in-office)
- Cell phone reimbursement
- Corporate wellness programs with Headspace and Peloton
- Employer funded 401(k) match
Company values
- Patients First - We solve patient problems and prioritize their interests
- Together, not Alone - We rally behind each other and pitch in to support the greater whole.
- Important, Not Immediate - We prioritize and invest in initiatives that will be most impactful.
- Progress before Perfection - We need action-oriented people to help us achieve our goals.
- Learners before Masters - We need curious and humble people who strive to improve.
- Adaptable, not Comfortable - We expect and embrace change, and we are resilient
Company HQ
SoHo, New York, NY
Founders
Oliver Kharra
(CEO & Co-Founder)Oliver trained as a doctor in Germany before moving into consulting where he worked for McKinsey. During his seven-year tenure at McKinsey & Co., Oliver developed and implemented new patient utilization models for the national health services of a number of governments and major hospital chains
Nick (Nikhil) Ganju
(Co-Founder)Nick has extensive experience in product development, database management and site architecture. He was responsible for building the earliest iterations of ZocDoc and directly overseeing its development for many of its first years
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