Senior Product Manager, eBay
Checkout Experience
$149.2-234.8k
Office located in San Jose, CA
Leading online marketplace
Be an early applicant
Leading online marketplace
1001+ employees
Be an early applicant
$149.2-234.8k
Office located in San Jose, CA
1001+ employees
Company mission
To connect people and build communities to create economic opportunity for all.
Role
Who you are
- Bachelor’s or Master’s degree or equivalent experience in Business Administration, Computer Science, or an equivalent
- At least 7+ years of product management experience
- Solid understanding of the e-commerce landscape and customer buying behaviors
- Consistent track record of planning and launching successful features that improve user experience and business outcomes
- Experience with A/B testing, user research, and data analysis tools
- Excellent analytical, problem-solving, and the ability to think strategically and creatively
- You should possess robust collaboration skills to work effectively with cross-functional teams
- This position demands a candidate with a solid history of delivering successful products, an acute sense of design, and a principled standard for customer experience
- The ideal candidate will excel in identifying customer difficulties, be well-versed in experimentation methodologies, and skilled at prioritizing and testing hypotheses to derive insightful conclusions and drive business impact
What the job involves
- As the Checkout Product Lead, you will play a pivotal role in refining the entire checkout process to ensure it is streamlined, secure, and customized to cater to our diverse user base
- You will be instrumental in boosting customer satisfaction and influencing key business metrics
- Develop product vision, and complete a comprehensive strategy and roadmap for eBay’s checkout experience aligned with broader organizational and company goals
- Discover and address customers' problems across the customer journey with cross-functional partners. Analyze user behavior, market trends, and competitive landscape to find opportunities innovation within the checkout process
- Champion the voice of the customer within the organization, ensuring that user feedback and needs are at the forefront of product development
- Collaborate with engineers, designers, data scientists, and other team members to design, build, and deploy new features and improvements
- Define the data that is needed to identify the customer problem, prioritize and test hypotheses. Reports out on insights, size opportunities, and start new business cases
- Define key performance metrics and use data-driven insights to guide decision-making and measure success
- Prioritize product backlog and lead the roadmap for checkout enhancements, balancing short-term gains with long-term critical initiatives
- Lead A/B testing and other experimentation to continuously optimize performance and user satisfaction
Our take
Founded in 1995 as an online auction platform primarily catering to collectibles, eBay quickly emerged as a pioneer in connecting buyers and sellers in the digital realm. This early success propelled eBay to become to globally recognized leader it is today.
In the present landscape, eBay competes with industry giants like Amazon within the C2C eCommerce sector. However, eBay distinguishes itself by fostering an environment where businesses can cultivate and promote their brands on the platform, offering a tailored, community-driven experience for both sellers and buyers. By championing small businesses, eBay attracts sellers and socially conscious consumers, positioning itself in stark contrast to Amazon's corporate image.
The rising consumer interest in sustainability has presented economic opportunities for eBay, particularly as younger demographics gravitate toward purchasing pre-owned items. in response, eBay has directed its marketing efforts toward Gen Z customers and formed partnerships with cultural phenomena like Love Island, further solidifying its appeal among contemporary audiences.
Freddie
Company Specialist
Insights
Some candidates hear
back within 2 weeks
13% employee growth in 12 months
Company
Company benefits
- Comprehensive and competitive health and wellness program designed to meet your unique needs.
- We strive to provide programs that help support both mind and body, including quality healthcare insurance, wellness programs and preventative care.
- Stock Purchase Plans
- Retirement Savings and Pension Plans
- Stock Awards
- Life Insurance and Disability Benefits
- Credit Union Memberships
- Balancing work & life - eBay believes in providing you with the opportunity to be your best self in your professional and personal life. In addition to supporting flexible workstyles including hybrid and remote, eBay offers 4 weeks of paid sabbatical time for every 5 years of service
- Giving back to our community - We provide our employees around the globe with opportunities to have a positive impact on their local communities. Through the eBay Foundation, our company matches donations to eligible nonprofits up to $10,000 per employee per year. And our employee-led volunteer groups organize local giving and volunteering activities throughout the world
Company HQ
Greylands, San Jose, CA
Articles
Leadership
Jamie Iannone
(CEO, not founder)Studied at Princeton and Stanford University. Held executive roles at Walmart, Barnes & Noble, and The Children's Place, before becoming CEO of eBay in April 2020.
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