B2C Customer Success Manager, PiNCAMP
Dutch Language Focus
Connecting campers with campgrounds
Open for applications
Connecting campers with campgrounds
21-100 employees
Open for applications
21-100 employees
Company mission
To make camping more digital, more accessible and more popular!
Role
Who you are
- You are a customer-first thinker and customer satisfaction through solution-oriented actions is your top priority
- You have at least 2 years of professional experience within a B2C support environment
- You speak Dutch and German on a native level and have very good language skills in English in written and spoken form
- You have experience in various forms of customer service like chat, social media and messenger
- Ideally, you are a camping fan yourself and are familiar with it
What the job involves
- You are the first point of contact for campers in Germany and the Netherlands who are booking their next camping holiday experience by using our platforms
- You discover and test new ways of customer service to make processes more efficient
- You are the ambassador of our users: You document and analyze the feedback from the campers and pass it internally. In this way, you help to ensure that the interests of our users are incorporated into strategic company decisions
- You are supporting initiatives to gather specific user feedback on their expectations and behavior
Otta's take
Sam Franklin
CEO of Otta
Many campers face difficulties in finding the ideal camping spot for their preferences, with outdated platforms leaving enthusiasts struggling to plan their camping holidays efficiently. Recognising this problem, PiNCAMP emerges as a solution to streamline the camping experience for German, Dutch, and Swiss campers.
Aiming to bridge the gap between the rich camping traditions and the contemporary digital age, PiNCAMP leverages a combination of camping expertise with the innovative approach of a startup. The platform serves as a booking portal as well as an inspirational source for campers, through an online magazine that provides news, advice, insider tips, and campsite reviews.
By continually developing and introducing innovative solutions, PiNCAMP seeks to create a camping experience that is not only seamless but also goes beyond conventional expectations. With a commitment to making life easier for campers, the company is poised to carve out a niche in the industry, contributing to the evolution of camping as a vibrant and tech-savvy leisure activity.
Insights
Most candidates hear
back within 2 weeks
Company
Funding (last 2 of 3 rounds)
Nov 2023
$7.2m
EARLY VC
Jan 2020
$8.7m
SERIES A
Total funding: $21.9m
Company benefits
- Flexible working hours, home office, work abroad, hybrid working
- Best hardware of your choice, modern tools
- 30 vacation days
- Regular company celebrations and events
- Modern office in the heart of Berlin
- Responsibility from day one, flat hierarchies, quick decisions, room for creative ideas and new impulses
- An appreciative work culture and a family atmosphere in an international team
- Health promotion, e.g. through grants for the Urban Sports Club or ergonomic workplaces, free fruit, vegetables, muesli and drinks
- A camper for your short trip or vacation
Company HQ
Mitte, Berlin, Germany
Founders
Uwe Frers
(CEO)Previously Founder and CEO of Escapio and Tripsbytips. Also worked as a Managing General Partner at Gatrixx NetSolutions and as the Head of Product Management at Handelsblatt.
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