Mid Market Account Executive, Gladly
East
+ Stock options
Customer service platform
Be an early applicant
Customer service platform
101-200 employees
Be an early applicant
+ Stock options
101-200 employees
Company mission
To make customer service radically personal.
Role
Who you are
- We are in search of a Mid-Market Account Executive who has a proven track record of building strong pipelines and rapidly closing business
- Our ideal candidates have experience hunting for prospective customers, creating outreach strategies, and identifying the highest ROI opportunities to exceed your quarterly targets.
- We also look for candidates who are self-directed, apply a consultative approach, and excel in setting and surpassing customer expectations
- Our Mid-Market AE’s understand the demands of an early stage company and works with the team in a collaborative, problem solving manner
- AE’s that thrive at Gladly have strong execution skills, are strategic, and have a strong passion for customer success
- Experience selling cloud based SaaS products from C-level to individual and team stakeholders
- Proven track record of consistently meeting and exceeding sales quotas
- Ability to provide a demo and help prospects to understand our product value and differentiators
- Ability to demonstrate flexibility and comfort in fast-paced sales environment
- Direct sales experience with SaaS solutions
- Excellent verbal and written communication skills
- Team player with collaborative personal style
- An entrepreneurial mindset; startup experience highly preferred
- Integrity and ethics are critical
- Inquisitive, thorough problem solver
- Highly motivated, smart risk taker
- Adaptable to changing market conditions and customer requirements
- Balanced approach to problem solving between analytical and intuitive
What the job involves
- In this role, you’ll dedicate 75% of your time to outbounding efforts
- Prospect, develop, and close new customers
- Achieve and exceed prospecting, business development, and sales goals
- Owning your success and book of business
- Driving revenue in a team selling environment with partners, BDR’s, and marketing
- Present our value proposition to executive level prospects
- Uncover and convert prospects to clients through cold calling, managing pre-qualified opportunities, conducting discovery, and building relationships
- Collaborate with our Marketing and Sales Development organizations to expand pipeline and increase sales velocity
Our take
Gladly is a cloud-based platform integrating multiple customer service channels into a single UI. It helps companies cater to the upward trend in personalized service in a simple and effective manner, and has received a boost recently through its certified app partnership with Shopify. Via this partnernship, Shopify merchants can integrate with Gladly’s platform, enabling them to offer personalised customer service.
With Gladly, customers are at the center and brands can communicate with their customers seamlessly across any channel from voice, email, messaging, chat, and social media.
The rise in e-commerce has meant demand for services like Gladly is growing. Gladly has focused on adding a suite of new features to its platform, like payment capabilities.
Kirsty
Company Specialist
Insights
Few candidates hear
back within 2 weeks
15% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Sep 2024
$40m
LATE VC
Dec 2022
$55m
LATE VC
Total funding: $208m
Company benefits
- Competitive salaries, stock options
- Medical, Dental, Vision and Life insurance
- Generous paid time off
- Generous paid Parental Leave
- 401K
- Flexible Spending Accounts
- Wellness and home office stipends
Company values
- Putting People First - We built our product putting people at the heart of it all. And we’ve taken the same approach to building our company
- Focusing On The Customer - We treat our customers’ goals as our own, and we work hard to achieve them
- Being Humble And Hungry - We applaud initiative and value leadership—but we also believe that nobody is above emptying the dishwasher
- Always Learning - Everyone’s personal best is ahead of them. Seeking new ways to grow is what keeps us motivated
- Owning It - We encourage everyone to seek and share feedback, take calculated risks, and learn from their mistakes
- Communicating It - With an open and transparent culture, collaboration becomes a lifestyle and everyone has a voice
Company HQ
Bernal Heights, San Francisco, CA
Articles
Leadership
Dirk Kessler
(Co-founder)They were a Senior Software Engineer at Claris. Former Architect for 4 years at FileMaker Inc. They also were the Principal Engineer at Vontu. Worked at Symantec for 7 years, leaving as Distinguished Engineer. They were an Entrepreneur in Residence at Greylock Partners.
Michael Wolfe
(Co-founder)Studied Computer Science at Stanford. They worked as a Developer at Goldman Sachs. Former Director of Engineering at iPro+. Previously a VP of Engineering at Kana Communications. They co-founded Vontu. CEO of Pipewise. Current Portfolio Advisor at Point Nine Capital.
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